Returning a faulty lawnmower to Argos and Argos not accepting despite it only being 5 weeks old - HotUKDeals
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Returning a faulty lawnmower to Argos and Argos not accepting despite it only being 5 weeks old

christopherguy25 Avatar
2y, 5m agoPosted 2 years, 5 months ago
Hi I bought a lawnmower from Argos on 23rd May and used it twice. Tried to use it again yesterday and the whole thing is not working. I tried to change the fuse but still nothing.

I went into the store to get a refund as I've now bought a replacement. They've told me as I've had it for more than 30 days (33 days), it has to be sent back to be repaired and only if they cant repair it would they be able to replace or refund the lawnmower.

I argued that I'm not happy with the fact that it's having to be repaired after only using it twice and I'd rather have a refund as this does not give me much confidence in the lawnmower. I'd expect to get a lawnmower repaired after a few years, not a few weeks.

What are my rights? Am I covered under the sales of goods act? Thanks
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christopherguy25 Avatar
2y, 5m agoPosted 2 years, 5 months ago
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#1
This happened to me with a hoover. I was told it was the managers discression. I took it back a few days later when a different manager was in and I was refunded no problem. Sometimes it depends on how much it cost (I think). They seem to return lower cost items easier than expensive ones.
#2
why would you go and buy a replacement before you took the other 1 back ?they would have probably swapped it for a new 1 if that was the case
#3
The lawnmower was £79.99

I know they send the likes of mobile phones etc back but would they send lawnmowers back?
#4
jamstaruk1972
why would you go and buy a replacement before you took the other 1 back ?they would have probably swapped it for a new 1 if that was the case


I bought a different lawnmower from Amazon but I never told them that so it shouldn't matter
#5
whatsThePoint
christopherguy25
The lawnmower was £79.99

I know they send the likes of mobile phones etc back but would they send lawnmowers back?


so you think they just chuck big items in the skip when returned? :|


Yes, lol
#6
Hi I work at Argos and we never send back things like lawnmowers... I'm surprised you didn't get a refund... Maybe my branch is more customer focused ;)
#7
Argos give you 30 days, I bought it on 23rd May but the money wasn't debited from my bank card until 27th May so the 30 days would give me until tomorrow to return. Would this be right. I'm assuming the contract is formed at the time of payment?
#8
christopherguy25
whatsThePoint
christopherguy25
The lawnmower was £79.99

I know they send the likes of mobile phones etc back but would they send lawnmowers back?


so you think they just chuck big items in the skip when returned? :|


Yes, lol


No we send them back to the manufacturer...
#9
shuhadcool
Hi I work at Argos and we never send back things like lawnmowers... I'm surprised you didn't get a refund... Maybe my branch is more customer focused ;)


What do they do with them? Throw them in the skip? X)
#10
christopherguy25
shuhadcool
Hi I work at Argos and we never send back things like lawnmowers... I'm surprised you didn't get a refund... Maybe my branch is more customer focused ;)


What do they do with them? Throw them in the skip? X)

No we print a damage label explaining the fault, and send them back to the manufacturer
#11
shuhadcool
christopherguy25
shuhadcool
Hi I work at Argos and we never send back things like lawnmowers... I'm surprised you didn't get a refund... Maybe my branch is more customer focused ;)


What do they do with them? Throw them in the skip? X)

No we print a damage label explaining the fault, and send them back to the manufacturer

What I meant is that we don't tend to send lawnmowers for repair... We usually just replace /refund
#12
shuhadcool
shuhadcool
christopherguy25
shuhadcool
Hi I work at Argos and we never send back things like lawnmowers... I'm surprised you didn't get a refund... Maybe my branch is more customer focused ;)


What do they do with them? Throw them in the skip? X)

No we print a damage label explaining the fault, and send them back to the manufacturer

What I meant is that we don't tend to send lawnmowers for repair... We usually just replace /refund


Ok thanks, I will try again.
#13
I had this with Argos a few years ago with a breadmaker they get 3 attempts at repairing it within the year of guarantee. If I have a hard time returning stuff I just don't shop there anymore. I stopped shopping at Comet and PC world for the same reason. Supermarkets are the place to get good customer care and Aldi and Lidl are the best in my experience.
#14
Try taking it to two or three different branches near you?
#15
CannyLass36
Try taking it to two or three different branches near you?

^^ This - good idea.
#16
6 weeks is the law and you are entitled to a full refund.

SoG Act.
#17
There is no legal limit on the amount of time elapsed but it all revolves around the principal of acceptance. The law does not give a time limit for acceptance, it just states that you should have a reasonable amount of time to inspect the goods.
I think the best thing is just to stick to your guns and insist you'll only accept a refund.
#18
OP, in answer to your question, yes you are covered by the Sales of Goods Act. Please note, that businesses do not actually have to offer a return policy ( unless it contravenes your statutory rights). However, most companies do, In this case Argos will accept it back within 30days and refund wihout any quibble as it is faulty: commonly known as a 'dead on arrival period'. However, you have had the item for longer than this and so Argos are within their rights to ask for the item to first be inspected and repaired or replaced if possible. However, this is to be done at their expense ( within reason, they don't pay for your fuel etc but will pay to ship the item to a manufacturer for testing/repair etc). This should be rectified and returned to you within an 'acceptable period' commonly seen in law as within 28 days. If argos return the mower to you, repaired or replaced then that is it, both parties are done. However, if the mower subsequently breaks again, you have justifiable grounds to escalate the problem ( assuming the same problem) for a full refund and refuse a repair or replacement. If argos fail to repair or replace the lawnmower within 28 days that is deemed unacceptable period and you may. Under the Act request a full refund.

So whilst yes, many will say you should have a refund, the letter of the law is different and gives time for both parties to fix the issue. A argos however maybe more generous and give a refund depending on how/who you ask.

Good luck.
banned#19
A lot of company's are now doing this. B&Q, homebase, wickes, argos this is because too many people were abusing the system by buying goods, using them to do the job and then taking them back as faulty. These are shops not free rental company's and they are now protecting themselves from these practices. I don't see why the op needed to buy from another company before trying to return his faulty one. Most likely found a cheap price.
#20
christopherguy25
The lawnmower was £79.99

I know they send the likes of mobile phones etc back but would they send lawnmowers back?
#21
stefromuk
christopherguy25
The lawnmower was £79.99

I know they send the likes of mobile phones etc back but would they send lawnmowers back?

app messed up then lol
it wasn't a Bosch by any chance was it?
I bought one around same time from them for same price.. still going strong this one thankfully
#22
Ring them and tell them it's faulty, they will send a replacement, ring again and say there is a problem with that one too they will then offer you a refund, has happened to me multiple times with Argos! Once with a Hoover (although I still have the replacement and fingers crossed it still works =]) but a chest of drawers the replacement was damaged so they then offered me a refund =] 03456402020 - I think that's the number =]
#23
There is no law stating they have to refund or replace the item, they are within their rights to repair it, however, most companies these days have agreements with manufacturers so that when things like this happen, they just return the product back to the manufacturer for them to do what they like with it, it costs very little for the stores to do this, which is why most of them do just refund or replace.

Problem is, Argos does have some store managers who live in the past, so as someone said, a more customer focused branch could help you and just refund it, I always send the wife in, if it is a man dealing with her she always gets a refund.
#24
FYI - There is a Principal 6 week Rule which no Judge won't Act on.

I have take many Company's to Small Claims and Won.

Also, there is 6 Year Time Limitation, but you need to show why any matter hasn't been resolved sooner.

Seek Advice From Here if you don't believe the Law and the Rules around it.
http://www.fca.org.uk/consumers/consumer-helpline

and
http://www.tradingstandards.gov.uk/advice/problemswithgoods-sum9.cfm

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