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Returning ebay item not as described

£0.00 @ eBay
I bought a Sega mega drive from eBay and on opening up the box, there is a cover that clips on the side missing (where the megacd connects). Pictures of the item do not show it missing and there is n…
richardthompson79 Avatar
1w, 6d agoPosted 1 week, 6 days ago
I bought a Sega mega drive from eBay and on opening up the box, there is a cover that clips on the side missing (where the megacd connects).
Pictures of the item do not show it missing and there is no mention in the item description of it missing.
I have messaged the seller and they said they will have look in the workshop for it.
I am not happy and want to send it back, but I think have to pay for return postage for their error?
Richard
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richardthompson79 Avatar
1w, 6d agoPosted 1 week, 6 days ago
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Responses/page:
#1
Yeah 9 times out of ten you have to pay return postage unless it states that they do in the postage section.

Could just dig your heals in and ask them to pay and see what they say. The worst they can say is no.
#2
https://www.paypal.com/uk/webapps/mpp/refunded-returns try that

"We'll cover up to £15 of return shipping costs for up to 12 eligible PayPal purchases worldwide until 31 December 2017."

Don't know if its applicable to your situation but worth looking into


Edited By: winifer on Feb 08, 2017 12:43
#3
No you do not have to pay anymore, go on the item select problem with item, state not as described the seller than has to issue a paid label that you can print off this label is tracked once eBay see you have returned it they will issue your refund.
#4
Why should I have to pay for their error?
They have not even challenged me to say it was there, so clearly know it was missing
#5
Why return a whole item for a missing piece of plastic. I can understand you want a it.. but why not wait till they get back to you and see if they can refund you a few pounds in order for you to replace it.. returning the whole thing sounds like a bit of a Richard move to me.. oO
#6
You can avoid paying if you follow these steps:

- open a return request through eBay.
- wait for seller to approve
- contact eBay and tell them the item was not as described (based on what you're saying now), tell them you would want eBay to send you a postage label.
- ebay will ask you to wait for seller to see if they do it first. If this didn't happen contact eBay after a week and they'll provide you the label.
- post ten item, enter tracking info from label in the return case. As soon as item was delivered you'll automatically get refunded.
#7
verityjoanne
No you do not have to pay anymore, go on the item select problem with item, state not as described the seller than has to issue a paid label that you can print off this label is tracked once eBay see you have returned it they will issue your refund.


​Hi
Good to know. I am giving them a chance to send the part but they are blanking me now.
Richard
#8
Dawsy
Why return a whole item for a missing piece of plastic. I can understand you want a it.. but why not wait till they get back to you and see if they can refund you a few pounds in order for you to replace it.. returning the whole thing sounds like a bit of a Richard move to me.. oO


​Because I paid a higher price for condition of the box, packaging and console.
#9
mixmixi
You can avoid paying if you follow these steps:

- open a return request through eBay.
- wait for seller to approve
- contact eBay and tell them the item was not as described (based on what you're saying now), tell them you would want eBay to send you a postage label.
- ebay will ask you to wait for seller to see if they do it first. If this didn't happen contact eBay after a week and they'll provide you the label.
- post ten item, enter tracking info from label in the return case. As soon as item was delivered you'll automatically get refunded.


​i have taken a picture and sent it to the seller.
Just going give them a chance to replace it.
#10
richardthompson79
mixmixi
You can avoid paying if you follow these steps:

- open a return request through eBay.
- wait for seller to approve
- contact eBay and tell them the item was not as described (based on what you're saying now), tell them you would want eBay to send you a postage label.
- ebay will ask you to wait for seller to see if they do it first. If this didn't happen contact eBay after a week and they'll provide you the label.
- post ten item, enter tracking info from label in the return case. As soon as item was delivered you'll automatically get refunded.


​i have taken a picture and sent it to the seller.
Just going give them a chance to replace it.


Ok you can use that picture in the return case later on to provide evidence with the issue. Your money should be safe but your time is going to wasted much!
#11
richardthompson79
Dawsy
Why return a whole item for a missing piece of plastic. I can understand you want a it.. but why not wait till they get back to you and see if they can refund you a few pounds in order for you to replace it.. returning the whole thing sounds like a bit of a Richard move to me.. oO


​Because I paid a higher price for condition of the box, packaging and console.


​And it's not about a bit of plastic, nostalgic game playing with my son's and then pack it up, put it in the loft and then they can play it with their children.
#12
mixmixi
richardthompson79
mixmixi
You can avoid paying if you follow these steps:

- open a return request through eBay.
- wait for seller to approve
- contact eBay and tell them the item was not as described (based on what you're saying now), tell them you would want eBay to send you a postage label.
- ebay will ask you to wait for seller to see if they do it first. If this didn't happen contact eBay after a week and they'll provide you the label.
- post ten item, enter tracking info from label in the return case. As soon as item was delivered you'll automatically get refunded.


​i have taken a picture and sent it to the seller.
Just going give them a chance to replace it.


Ok you can use that picture in the return case later on to provide evidence with the issue. Your money should be safe but your time is going to wasted much!


​Disappointing as it is in great condition.
#13
If it's not as described open a case seller has to pay for postage not u
#14
richardthompson79
mixmixi
richardthompson79
mixmixi
You can avoid paying if you follow these steps:
- open a return request through eBay.
- wait for seller to approve
- contact eBay and tell them the item was not as described (based on what you're saying now), tell them you would want eBay to send you a postage label.
- ebay will ask you to wait for seller to see if they do it first. If this didn't happen contact eBay after a week and they'll provide you the label.
- post ten item, enter tracking info from label in the return case. As soon as item was delivered you'll automatically get refunded.
​i have taken a picture and sent it to the seller.
Just going give them a chance to replace it.
Ok you can use that picture in the return case later on to provide evidence with the issue. Your money should be safe but your time is going to wasted much!
​Disappointing as it is in great condition.

Maybe the seller could offer you a partial refund if they can't find it and you'd like to keep it,don't open a case though just ask them first.
#15
Cheapest and easiest outcome for all involved may be to ask him for a partial refund that would cover the cost of buying the replacement part.
#16
just simply state you have changed your mind, as you have 14 days to return the item as per distance selling regulations.
#17
metal.godlee
just simply state you have changed your mind, as you have 14 days to return the item as per distance selling regulations.

You can't if it's an auction win.
#18
i thought the law was changed in 2014, as long as there is no direct face to face contact.
#19
metal.godlee
i thought the law was changed in 2014, as long as there is no direct face to face contact.

The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when making online purchases.

From 13 June 2014 the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance.

The Distance Selling Regulations have now been replaced by this piece of legislation.

The 14 days only applies to purchases from businesses and excludes private sales. We do not know which the seller is, regardless though the purchaser, the OP in this instance, would not want to return the goods under such regulations because that is an entirely different situation.

The situation outlined above is when the goods are no longer wanted, however under the circumstances there are also other factors involved such as the item not being described accurately. Therefore if the seller is unable to send a replacement part or issue a acceptable partial refund, then the buyer is perfectly within their rights to return the goods for a full refund and the seller will be charged for the return postage. This can be completed using the procedure which eBay has implemented.

Obviously some exclusions apply but only in rare circumstances, plus eBay actually enable the buyer to return the item even if the seller is happy to resolve the outlined issue, it is their prerogative.

Edited By: joshp on Feb 10, 2017 00:31

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