Hopefully somebody will be able to help because google isn't providing a definitive answer...
Recently returned a faulty RAM stick back to crucial after they sent a replacement part to me. The faulty item had to be returned back to the Netherlands.
I've asked crucial to refund the postage costs incurred because the product was faulty under warranty, less than 6 months old. They have replied back with a copy/paste response and I was hoping someone could quote me a piece of UK/European law that would help me to persuade them to refund the postage cost.