Royal Mail, how to claim for 'no signature'? - HotUKDeals
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Royal Mail, how to claim for 'no signature'?

joshp Avatar
1y, 9m agoPosted 1 year, 9 months ago
I cannot find anywhere the option to claim for 'no signature' upon delivery. Can anyone else find the option? As pointed out below it does state in their website that is they fail to obtain a signature they will refund the £1.10 difference.

Here is a link to the claims process: https://royalmailemailform.datasquirt.co.uk/

Just to confirm I've edited this thread rather than creating a new one. I'm trying to claim the £1.10 on each parcel which has no signature, although sadly I can only claim upto 80 days ago. If anyone can help find out this information I would be grateful.

---------------------------------

OLD QUESTION

An overview of the situation is this:

I regularly use Royal Mail's services, I send around a dozen parcels or more each week with them. I often opt for their Signed For service for the majority of my consignments as this is required for eBay protection.

My issue I'm having is that a considerable amount of the parcels are being delivered and not being signed for, nor is the tracking information displaying as delivered.

I understand that many people seem to be having this issue however my main concern is that I'm paying them an additional £1.10 for each parcel I send for this service which is not being provided.

Am I eligible for a refund on the consignments which I have receipts for and that are not showing as delivered?

I don't want to claim compensation as I believe the items have been delivered (although I cannot confirm), however I believe I would be entitled to a refund for the postage paid as I have paid for a service that has not been fulfilled.

Please can anyone advise and do you think I am being reasonable?

I should also add that I would want to claim for the full postage cost paid, not just £1.10 on each consignment as the service is not being provided in its entirety.
joshp Avatar
1y, 9m agoPosted 1 year, 9 months ago
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All Responses

(26) Jump to unreadPost an answer
Responses/page:
#1
Have you actually contacted them asking for proof of delivery? In the past I have seen problems with the automated system not updating correctly but when i've contacted them they sent me a copy of the signature which did tie up with who it was sent for.

I would certainly think it's worth talking to them about it.
#2
I have/had the same problem - fortunately the customer was honest:

http://www.hotukdeals.com/ask/royal-mail-delivery-issue-2137867
#3
ipswich78
Have you actually contacted them asking for proof of delivery? In the past I have seen problems with the automated system not updating correctly but when i've contacted them they sent me a copy of the signature which did tie up with who it was sent for.
I would certainly think it's worth talking to them about it.

Thanks for your response,

Yes, I sent them a message using their contact form. I included all the relevant information i.e. dates, tracking details ect... I received an automated response saying they would get back to me within a few days. That was several weeks ago, no response.

I assume that who ever looked at the email knew it would be a considerable amount of work to check all the details and just skipped it.

Firefly1
I have/had the same problem - fortunately the customer was honest:http://www.hotukdeals.com/ask/royal-mail-delivery-issue-2137867

Yes, luckily so far my customers have not complained however my concern more lays without Royal Mail offering a service which they cannot reliably provide.


Edited By: joshp on Mar 09, 2015 13:29
#4
"In the event of an item being delivered but where no signature is obtained, you can claim for a refund amounting to the difference between the 1st Class postage and the cost of Royal Mail Signed For® 1st Class"

Details.

Fill in the claim form online and they send you the difference in stamps.
#5
They generally deliver signed for stuff unsigned if they trust the people they are delivering it to. Most people are at work and it would be a massive pain to have to be in when they come with an item which needs signing, luckily my delivery person just puts them through the letter box or leaves it in a safe place. If you are saying you want that to stop, then I would not be very happy.
#6
ceres
"In the event of an item being delivered but where no signature is obtained, you can claim for a refund amounting to the difference between the 1st Class postage and the cost of Royal Mail Signed For® 1st Class"Details.
Fill in the claim form online and they send you the difference in stamps.

Excellent, thanks for that information - I've never seen that before.

I would still argue that I wouldn't have used their service otherwise so I would expect a full refund however something is better than nothing I guess.
#7
MIDURIX
They generally deliver signed for stuff unsigned if they trust the people they are delivering it to. Most people are at work and it would be a massive pain to have to be in when they come with an item which needs signing, luckily my delivery person just puts them through the letter box or leaves it in a safe place. If you are saying you want that to stop, then I would not be very happy.

Yes, that's exactly what I'm saying. Why offer a singed for service if they are not going to fulfil the service. If you know your postman and s/he is happy to sign on your behalf then that's fine but I want a signature if I'm paying for that service.

Edited By: joshp on Mar 09, 2015 13:36
#8
joshp
Excellent, thanks for that information - I've never seen that before. I would still argue that I wouldn't have used their service otherwise so I would expect a full refund however something is better than nothing I guess.

They've fulfilled part of the service by delivering the item.
#9
ceres
joshp
Excellent, thanks for that information - I've never seen that before. I would still argue that I wouldn't have used their service otherwise so I would expect a full refund however something is better than nothing I guess.
They've fulfilled part of the service by delivering the item.

True, however if you ordered a pizza and they only gave you three-quarters, you wouldn't pay three-quarters of the price - because its not what you ordered.

I understand why they only refund the difference, however I find it a cop out i.e. well if we get a signature we'll charge you and if we don't then you can claim the difference back.

I'm sure you get where I'm coming from anyway.
#10
MIDURIX
They generally deliver signed for stuff unsigned if they trust the people they are delivering it to. Most people are at work and it would be a massive pain to have to be in when they come with an item which needs signing, luckily my delivery person just puts them through the letter box or leaves it in a safe place. If you are saying you want that to stop, then I would not be very happy.
How would they know if you were to be trusted? My postman doesn't know me. I wouldn't know him but for the uniform. :-)
You mean if you have a nice big house? :-)
I have and I'm not to be trusted, how do you think I got a big house ;-)
#11
joshp
True, however if you ordered a pizza and they only gave you three-quarters, you wouldn't pay three-quarters of the price - because its not what you ordered. I understand why they only refund the difference, however I find it a cop out i.e. well if we get a signature we'll charge you and if we don't then you can claim the difference back. I'm sure you get where I'm coming from anyway.

That isn't an appropriate analogy. If you don't get the pizza you ordered you have two options - send it back and request the correct item or send it back and request a full refund. An item that has been delivered can't be undelivered to obtain a full refund.
#12
the problem here is teh weakness of the RM process and the way it can be exploited by less honest recipients !!

RM want to make the process as efficient as possible but also want built in fraud protection. Also RM consider their customer as the sender and not the recipient.

So for many honest recipients it is not a problem and in fact beneficial that the postman either just delivers the RMSF item through teh letter box or at best puts a squiggle on the POD.

However the anti fraud process only really protects RM and not the sender. The last time I made a claim through RM for an undelivered RMSF item, RM said they would only compensate if the recipient completed and signed a non delivery declaration. So it's one thing to make an eBay / PayPal claim knowing that PP will refund if no POD exists, but it is another thing to sign a non delivery declation to RM which would constitute fraud. Yes the claim to PP is also fraud in effect but the recipient is not putting his/her signature to such a claim. The number of eBayer catching on to this loophole must be increasing !

IMHO is is a cop out that RM will refund the SF fee (£1.10) and not get a signature. It is like offering a service and if it costs more than £1.10 to deliver that service / cost of compensation is higher then just offer the £1.10 back. This policy now indicates that RM no longer guarantee that they will get a signature.

For me RMSF is no longer a viable service and in no way meets the PayPal POD requirements

EliTom
#13
What i worry about is when useing signed for, is that the buyer on ebay knows you sent signed for and then he notices on the tracking page that it shows not delivered or signed for, even thou he got your item, its so easy then for them to say it was not even delivered, thats why sometimes i dont even send it recorded now.
#14
elitom
the problem here is teh weakness of the RM process and the way it can be exploited by less honest recipients !!
RM want to make the process as efficient as possible but also want built in fraud protection. Also RM consider their customer as the sender and not the recipient.
So for many honest recipients it is not a problem and in fact beneficial that the postman either just delivers the RMSF item through teh letter box or at best puts a squiggle on the POD.
However the anti fraud process only really protects RM and not the sender. The last time I made a claim through RM for an undelivered RMSF item, RM said they would only compensate if the recipient completed and signed a non delivery declaration. So it's one thing to make an eBay / PayPal claim knowing that PP will refund if no POD exists, but it is another thing to sign a non delivery declation to RM which would constitute fraud. Yes the claim to PP is also fraud in effect but the recipient is not putting his/her signature to such a claim. The number of eBayer catching on to this loophole must be increasing !
IMHO is is a cop out that RM will refund the SF fee (£1.10) and not get a signature. It is like offering a service and if it costs more than £1.10 to deliver that service / cost of compensation is higher then just offer the £1.10 back. This policy now indicates that RM no longer guarantee that they will get a signature.
For me RMSF is no longer a viable service and in no way meets the PayPal POD requirements
EliTom

I do completely agree with this and i'm glad I'm not the only one who finds Royal Mail's actions inappropriate.

This is the reason why I only accept cash on collection for valuable items.

Edited By: joshp on Mar 09, 2015 15:34
#15
Daytrader
What i worry about is when useing signed for, is that the buyer on ebay knows you sent signed for and then he notices on the tracking page that it shows not delivered or signed for, even thou he got your item, its so easy then for them to say it was not even delivered, that's why sometimes i don't even send it recorded now.
Yes, but then your local delivery person will be informed that they must get a signature and quite possibly go on a naughty list. The delivery person might even question you.
#16
joshp
ceres
"In the event of an item being delivered but where no signature is obtained, you can claim for a refund amounting to the difference between the 1st Class postage and the cost of Royal Mail Signed For® 1st Class"Details.
Fill in the claim form online and they send you the difference in stamps.
Excellent, thanks for that information - I've never seen that before.
I would still argue that I wouldn't have used their service otherwise so I would expect a full refund however something is better than nothing I guess.

I claim for the 1.10 online I've never tried claiming for anything more.

But when people make these claims I wish they would actually do something about it & not just send you a book of stamps,I'd rather the items were actually signed for!
#17
deb8z
joshp
ceres
"In the event of an item being delivered but where no signature is obtained, you can claim for a refund amounting to the difference between the 1st Class postage and the cost of Royal Mail Signed For® 1st Class"Details.
Fill in the claim form online and they send you the difference in stamps.
Excellent, thanks for that information - I've never seen that before.
I would still argue that I wouldn't have used their service otherwise so I would expect a full refund however something is better than nothing I guess.
I claim for the 1.10 online I've never tried claiming for anything more.
But when people make these claims I wish they would actually do something about it & not just send you a book of stamps,I'd rather the items were actually signed for!

Yeah, I would rather actually receive a signature and pay the £1.10, which is why I choose the Signed For option but sadly Royal Mail seem to think its okay not to get the signature and just issue you a refund for the difference.

I reckon if the case was taken to a small claims court that you would be awarded the full amount however realistically how many people are going to take that risk and go to all that trouble.
#18
MIDURIX
Daytrader
What i worry about is when useing signed for, is that the buyer on ebay knows you sent signed for and then he notices on the tracking page that it shows not delivered or signed for, even thou he got your item, its so easy then for them to say it was not even delivered, that's why sometimes i don't even send it recorded now.
Yes, but then your local delivery person will be informed that they must get a signature and quite possibly go on a naughty list. The delivery person might even question you.

Do you really think RM will put the postman on a naughty list !!! Yes it may get mentioned but it is way cheaper to refund the £1.10 to the customer and close the issue rather than investigate the issue. In fact I would guess that as part of the online claim process to get your £1.10 back part of the T&Cs of the refund will be that the matter is deemed closed and you absolve all rights to further claim for that delivery !!!

the most recent RM processes are designed to reduce RMs costs and liabilities, I am sure!

EliTom
#19
Daytrader
What i worry about is when useing signed for, is that the buyer on ebay knows you sent signed for and then he notices on the tracking page that it shows not delivered or signed for, even thou he got your item, its so easy then for them to say it was not even delivered, thats why sometimes i dont even send it recorded now.

I am sure this is exactly what the less scrupulous eBayer does these days - so easy to do - and eBay make it so easy !!

EliTom
#20
Great, I've just gone to claim and I cannot find anywhere the option to claim for 'no signature'.

Can anyone else find the option?

Here is a link to the claims process: https://royalmailemailform.datasquirt.co.uk/
#21
Do you have an account?
#22
ceres
Do you have an account?

No
#23
There's no special form for no signature. You have 2 options. You can either use the normal Inland P58 claim form and submit one for each signature:

P58

or submit a bulk claim for all the parcels on an account multi claim form - they'll process it anyway:

Multi claim form
#24
ceres
There's no special form for no signature. You have 2 options. You can either use the normal Inland P58 claim form and submit one for each signature:P58
or submit a bulk claim for all the parcels on an account multi claim form - they'll process it anyway:Multi claim form

Thanks for your response.

I've tried to submit a single P58 form however it only gives me limited options in the drop down boxes i.e. lost, damaged or delayed. The option I can select is lost because the others ask for dates that the parcels arrived, which I obviously don't know due to the circumstances. However then I don't want to make a false claim for an item which may not be lost. Perhaps I should call them tomorrow?
#25
joshp
ceres
There's no special form for no signature. You have 2 options. You can either use the normal Inland P58 claim form and submit one for each signature:P58
or submit a bulk claim for all the parcels on an account multi claim form - they'll process it anyway:Multi claim form
Thanks for your response.
I've tried to submit a single P58 form however it only gives me limited options in the drop down boxes i.e. lost, damaged or delayed. The option I can select is lost because the others ask for dates that the parcels arrived, which I obviously don't know due to the circumstances. However then I don't want to make a false claim for an item which may not be lost. Perhaps I should call them tomorrow?

I select lost then in the box that asks for a description I think it is,I just type I'm claiming £1.10 as a signature was not obtained.
#26
deb8z
joshp
ceres
There's no special form for no signature. You have 2 options. You can either use the normal Inland P58 claim form and submit one for each signature:P58
or submit a bulk claim for all the parcels on an account multi claim form - they'll process it anyway:Multi claim form
Thanks for your response.
I've tried to submit a single P58 form however it only gives me limited options in the drop down boxes i.e. lost, damaged or delayed. The option I can select is lost because the others ask for dates that the parcels arrived, which I obviously don't know due to the circumstances. However then I don't want to make a false claim for an item which may not be lost. Perhaps I should call them tomorrow?
I select lost then in the box that asks for a description I think it is,I just type I'm claiming £1.10 as a signature was not obtained.

Thanks, I'll do that then.

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