Royal Mail no ref no card situation - HotUKDeals
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Royal Mail no ref no card situation

uchihamonkey Avatar
2y, 4m agoPosted 2 years, 4 months ago
I've been waiting for a week for a royal mail 1st class signed for package.
I dont have the ref number as seller told me that he used ebay label for postage and the postman never give him any ref number.
No something for you card received as well atm.
Assuming that the seller is honest, and for whatever reason the item is stucked at local collection office, is there any way for me to claim and collect my package from the office using my id and proof of address only? (no ref no card)
I really dont want to open a case in ebay asking for refund as i need the particular item.
Anybody with similar experience?
Any suggestions?

tks

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uchihamonkey Avatar
2y, 4m agoPosted 2 years, 4 months ago
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#1
Doesn't sound very efficient of the Ebay seller
Several questions pop up with your details/info
he used ebay label for postage and the postman never give him any ref number
- you have to go to a post office to send stuff for signature - a postman only delivers mail.
Unless you have had previous issues with RM (delays/missing post) then I'd assume Ebayer is not being honest
Where is the Ebayer?
How much is the value of the item?
What's the Ebayers feedback?
If you haven't had issues before with RM - go to your local delivery office (with id etc) and ask and if no issues raise the Ebay case
#2
he told me he gave the package to the postman.
i believe you can have the postman collect your item when you opt for ebay postage label can you not?
the seller is in gloucester and i am in birmingham.
i have a pretty good reason for believing the credibility of seller and he has 100% feedback so far.
item cost me 170+ and i am still hoping to receive it rather than getting a refund and have to start bidding again.

do you think the local collection staff will be willing to check their system if i give them my id and other relevant info aside from ref and card?
[helper]#3
We used to have a lazy incompetent postman who never bother to leave a card and I went into the collection office numerous times with ID and proof of address and they went and looked for parcels. I would suggest trying that,tell the seller you are going there and make a note of date/time and staff names,if if you get no where open a dispute.
[helper]#4
This might be worth a read http://sellercentre.ebay.co.uk/buy-and-print-postage-ebay

Unless I'm reading it wrong it looks like the seller would've had to drop the parcel off at the office and would habe then been given the tracking number .
#5
If it doesn't arrive the seller is responsible for it, not you. He should have a tracking number & proof of postage (the ebay printed stamp?) and ultimately if it's 'lost' he'll have to claim through RM and refund you through PayPal. Ask him for postage proof do you can all at your post office, or that he'll need it to claim lost item compensation from RM and to do that he'll need proof of postage. Seller has taken a shortcut posting it but that doesn't mean you're less covered, only he is.
[mod]#6
Thread tidied and comments removed.
banned#7
censorship
[mod]#8
damo1972
censorship

It's not censorship at all. This section is for helping members with their questions. The comments deleted were off topic and attacking another member, if you wish to make a complaint then please use the contact form at the bottom of the page.
#9
uchihamonkey
he told me he gave the package to the postman.
i believe you can have the postman collect your item when you opt for ebay postage label can you not?

the seller is in gloucester and i am in birmingham.
i have a pretty good reason for believing the credibility of seller and he has 100% feedback so far.
item cost me 170+ and i am still hoping to receive it rather than getting a refund and have to start bidding again.

do you think the local collection staff will be willing to check their system if i give them my id and other relevant info aside from ref and card?

I used to be a postie but I have never heard such trash in my life.. unless it's changed but I doubt that.. the reasons why it wouldn't change.. a postie has to chuckout (sort his mail into delivery slots) then when his days mail is all sorted has to then get his mail (approx 6 to 8 shoulder sacks containing (what should be 16kgs but more like 20kgs) delivered to the relevant addresses. On a quick day (generally Mondays, Fridays, Saturdays) a postie can get around quickly and finish his route early. On a heavy day (the rest) he's got heavy sacks (which includes all those mailshots) and he clock a few extra hours each day.

Unless you can find any truth in this yourself or any other person on HUKD's can confirm this then I would start your Ebay claim.

Gloucester to Birmingham is only short distance - can't see any reason why it should take more than 2 or 3 days but sometimes bad things happen.

As I said - go to local RM Delivery Office - with ID and bills etc showing/confirming your address - ask about parcel and ask about postie collecting ebay items (think you might be laughed at but don't blame them). Then when you have your answer go back online and start your case.
#10
Syzable
damo1972
censorship

It's not censorship at all. This section is for helping members with their questions. The comments deleted were off topic and attacking another member, if you wish to make a complaint then please use the contact form at the bottom of the page.

Agreed - not complaining of what you did and why but sadly it looks like for everyday members this facility (to clean threads) is not used whereby mods and helpers etc get this "special treatment"
[mod]#11
philphil61
Syzable
damo1972
censorship

It's not censorship at all. This section is for helping members with their questions. The comments deleted were off topic and attacking another member, if you wish to make a complaint then please use the contact form at the bottom of the page.

Agreed - not complaining of what you did and why but sadly it looks like for everyday members this facility (to clean threads) is not used whereby mods and helpers etc get this "special treatment"

To stray off topic for a moment. Please report anything you see and we will look. It can be hard to differentiate between a attack and banter in such places as Misc as we aren't always aware of who is friends with who what week etc. I can assure you I don't apply special treatment whether member, mod or helper. It's only reports that bring these things to our attention a lot of the time. Cheers :)
#12
You ALWAYS have to take the package to the post office to drop it off and get a tracking number, you would NEVER just give it to the postman.

Secondly, it is the seller's responsibility to get the item to you safely so at the end of the day you will not lose out because you can simply claim that you have never received it and the seller will be obligated to refund the money
#13
thank you guys for your comments.

problem solved.
as i was about to going to local collection, a postman came and gave me the package.
it is really a 1st class signed for package and dispatched last week date as seller described.
however, postman did not bother to ask me for a signature and just went away after giving out the package.
seller truly an honest person as i believe him for.
#14
but yes, next time i will make sure i get the reference number from a transaction for the peace of mind of both buyer and seller.
[helper]#15
That's good news,glad it turned up :)
#16
bobdylan
You ALWAYS have to take the package to the post office to drop it off and get a tracking number, you would NEVER just give it to the postman.

Thats not always true, many sellers have royal mail daily collections for all parcels (inc. tracked), seller should have a recorded book to keep tracking numbers and the postman has to sign for it when its collected.
#17
Sandy1012
bobdylan
You ALWAYS have to take the package to the post office to drop it off and get a tracking number, you would NEVER just give it to the postman.

Thats not always true, many sellers have royal mail daily collections for all parcels (inc. tracked), seller should have a recorded book to keep tracking numbers and the postman has to sign for it when its collected.

That's business premises not your everyday Ebay seller.
#18
private seller would not get a collection
#19
[/quote] That's business premises not your everyday Ebay seller.[/quote]Thats true but OP didnts say and also i find most things I get now from ebay are mostly from business sellers
#20
If it ever happens again, just book a redelivery online with Royal Mail.

You then don't need any card numbers etc, just set the card date either 1 day (first class) or 2 days (second class) from the date it was sent.. (usually can only choose a date 2 days away, but worth a go.)

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