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Ryanair fees

Sophiasky Avatar
2y, 3m agoPosted 2 years, 3 months ago
Hello, last year for my family (5 of us) to go to Spain, as well as the flight fee and extra bag fee, we had to pay £70 web check-in, £70 admin fee, £25 EU 261 Levy and £2.50 ETS fee. I read on-line today that there should be no fees for web check-in for Ryanair. On their site I can't see costs for admin and web check-in, does this mean you don't have to pay these fees now? Thank you.
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Sophiasky Avatar
2y, 3m agoPosted 2 years, 3 months ago
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#2
You checked in the the Airport? Its free online? I don't understand?
#3

I've already looked at these fees, which are the optional ones. I need to know if admin fees and web check-in, etc, are still due to be paid, as if they are I'm thinking of adding approximatley another £150 to the flight prices. I have tried calling but keep getting disconnected due to a high level of calls. Thank you.
#4
joshp
You checked in the the Airport? Its free online? I don't understand?

This is what I got charged last year - I booked on-line the 10th August 2013.



PAYMENT DETAILS

Total Fare 166.30 GBP
Taxes, Fees & Charges 0.00 GBP
EU 261 Levy 25.00 GBP
Web Check in 70.00 GBP
ETS 2.50 GBP
Administration Fee 70.00 GBP
Checked Bag(s) 50.00 GBP

I printed off my own boarding passes via web check-in, but need to know if all of these fees still apply. Thank you.
#5
Web check-in ( £70 ) is only payable if you check-in at the airport and not online before you go.
#6
redcantona
Web check-in ( £70 ) is only payable if you check-in at the airport and not online before you go.

I had to go to my local library to check-in and print off our boarding passes as my computer was broken at the time.
#7
Sophiasky
redcantona
Web check-in ( £70 ) is only payable if you check-in at the airport and not online before you go.

I had to go to my local library to check-in and print off our boarding passes as my computer was broken at the time.

That still shouldn't of made a difference. If you have booked your flights online, it will be free to check-in online and print your boarding passes yourself.

It says those fees are only applicable if you check-in at the airport or with the call center. We have never had to pay those, something doesn't sound right???


Edited By: joshp on Jun 28, 2014 11:44
#8
joshp
Sophiasky
redcantona
Web check-in ( £70 ) is only payable if you check-in at the airport and not online before you go.

I had to go to my local library to check-in and print off our boarding passes as my computer was broken at the time.

That still shouldn't of made a difference. If you have booked your flights online, it will be free to check-in online and print your boarding passes yourself.

Will watch for this when booking this time. Do you know about any admin fees still be charged? Thank you.
#9
Sophiasky
joshp
Sophiasky
redcantona
Web check-in ( £70 ) is only payable if you check-in at the airport and not online before you go.

I had to go to my local library to check-in and print off our boarding passes as my computer was broken at the time.

That still shouldn't of made a difference. If you have booked your flights online, it will be free to check-in online and print your boarding passes yourself.

Will watch for this when booking this time. Do you know about any admin fees still be charged? Thank you.

I'm not aware of any fee. We book our holidays online, check-in online and print our passes. Apart from the booking stage, there are no more fee's. Unless you add luggage or reserve a seat ect...

I really don't know why you was charged that amount? As it sounds like you shouldn't have!

Edited By: joshp on Jun 28, 2014 11:49
#10
I use ryanair all the time and has been stated before you should never have been charged for the web check in fee if you checked in at home and printed your own boarding cards.
I recently had an issue with ryanair customer service but was able to resolve it using twitter i found the best way was to first get them to add you so you can DM the issue.Normally if you just send a normal tweet it gets overlooked as they are very busy.You should definitely get that fee overturned.
Good luck if you need any help just post below.
#11
Thank you for all your advice.
#12
just want to point out you got charged cos you used to the counter when you *bought* your luggage and had to go to check the lugagge in

i noticed this fee with jet 2 last year when i went to spain... web check with a hand luggage...no additional fee...but as soon as i bought a 20kg bag i got charged even if i checked in online
#13
What all this shows is that airlines need a good enema with regards add on fees....sometimes the list is endless......this is the sort of thing our politicians and consumer champions should be sorting out..its been going on too long.
#14
i've flown with them many times and have never had to pay any of these fees. i always thought web check-in was completely free too
last time i flew, i did accidentally book priority Q for the outbound journey, as did my mate for the return leg.
ryanair takes 2 minutes to book and 20 minutes to dodge the add-ons

fortunately ryanair are improving. unfortunately wizz air are taking their crown
#15
MML
just want to point out you got charged cos you used to the counter when you *bought* your luggage and had to go to check the lugagge in

i noticed this fee with jet 2 last year when i went to spain... web check with a hand luggage...no additional fee...but as soon as i bought a 20kg bag i got charged even if i checked in online

So basically, if I take one large suitcase with me and print my own tickets off, etc, when I have to put the suitcase through at the airport, I will get charged the £70 for check-in - so the only way around it then is not to take a large suitcase with you and make do with hand luggage only. Am I right in saying that you can now take two hand luggage cases with you free of charge? We (family of 5) used our large suitcase last year to take all of the beach towels in and some other bits and pieces.
#16
not two cases.
one normal size bag, one smaller bag
One cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms may be carried per passenger
#17
Sophiasky
MML
just want to point out you got charged cos you used to the counter when you *bought* your luggage and had to go to check the lugagge in

i noticed this fee with jet 2 last year when i went to spain... web check with a hand luggage...no additional fee...but as soon as i bought a 20kg bag i got charged even if i checked in online

So basically, if I take one large suitcase with me and print my own tickets off, etc, when I have to put the suitcase through at the airport, I will get charged the £70 for check-in - so the only way around it then is not to take a large suitcase with you and make do with hand luggage only. Am I right in saying that you can now take two hand luggage cases with you free of charge? We (family of 5) used our large suitcase last year to take all of the beach towels in and some other bits and pieces.
Just a quick headsup last time i travelled with ryanair in berlin i dont know if it was "german efficiency" but there was one lady checker who when measuring if the bag to fit in their guide ended up with about 20 peoples bags who were just over the limit.
Make sure the bag or bags you take are under the limit therefore you shouldnt incur another charge.
#18
archer1204
Just a quick headsup last time i travelled with ryanair in berlin i dont know if it was "german efficiency" but there was one lady checker who when measuring if the bag to fit in their guide ended up with about 20 peoples bags who were just over the limit.
Make sure the bag or bags you take are under the limit therefore you shouldnt incur another charge.

Have seen this happen at East Midlands Airport too. Not just German efficiency then, will make them a right few bob too! Tbf all airlines give these dimension limits but only Ryanair have the balls to check it
#19
A lot of gates are run by contractors. They have various levels of commitment to the rules.
I got away with a lot over the allowance last time the flight was delayed (due to other priorities for staff) but at other times, my trusty rusty roo (google it) has got me through
#20
Have travelled many times now with Ryanair but never paid these extra costs. Last occasion (May '14) to Spain, only additional possible cost at time of web check-in was if I wanted to book seats, i.e. £5 or £10 pp each way (which I didn't select and me and my hubby were still allocated seats together!). Paid the charge for one suitcase (£35 for both ways) when I booked the flights. Try and stick to the allowance in case so have never been charged extra, but we cram as much as we can into our 10kg allowances in hand luggage.
#21
Somebody above mentioned that they checked in on-line but still got charged a fee because they had to check in their 20kg luggage, how would you get around that please without being charged? Thank you.
#22
i think the only way you'll find out is ask ryan air why when you go to online check in there's a fee on check out
#23
Sophiasky
Somebody above mentioned that they checked in on-line but still got charged a fee because they had to check in their 20kg luggage, how would you get around that please without being charged? Thank you.


There are no additional fees to check in luggage, as long as they comply with Ryanair T&C's.

You are worrying over nothing.

I have flown with Ryanair at least 100 times and never paid a penny extra.
#24
Inactive
Sophiasky
Somebody above mentioned that they checked in on-line but still got charged a fee because they had to check in their 20kg luggage, how would you get around that please without being charged? Thank you.

There are no additional fees to check in luggage, as long as they comply with Ryanair T&C's.

You are worrying over nothing.

I have flown with Ryanair at least 100 times and never paid a penny extra.


I have just gone through a trial booking and added on seat reservations and one bag. The total price (on the pay now page) only seems to have the cost for the flights, seat reservations and one bag. Last year, I got charged £70 web check-in, £70 admin fee, £25 EU 261 Levy and £2.50 ETS fee - have Ryanair done away with the admin fee, EU Levy and ETS fee (not sure why I got charged the web check-in fee of £70 last year)? Just wondering if I am going to get charged these extras when I check-in on-line (have they changed the way they do things)? Thank you.
#25
The final price you pay is the final price you pay, you will not be charged for checking in unless you turn up at the airport without your boarding pass.
#26
Thank you all for your help and advice.

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