sainsburys returning clothes without receipt? - HotUKDeals
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sainsburys returning clothes without receipt?

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Hi, I got a few things( clothing) that I wanted to return. Problem is I don't have the receipt anymore. But I do have the packing. Is possible to get a refund or voucher?
4711 Avatar
2y, 2m agoPosted 2 years, 2 months ago
Hi,

I got a few things( clothing) that I wanted to return. Problem is I don't have the receipt anymore. But I do have the packing. Is possible to get a refund or voucher?
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4711 Avatar
2y, 2m agoPosted 2 years, 2 months ago
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Responses/page:
#1
They should do this, they will give you the current value of the item. So if they have a sale on, you get the sale price back. Just did this very thing with a pair of boots for the wife. Saying that, the boots were broken, so it wasn't just a return because we didn't want them. Suggest you give them a quick call.
#2
Thank you very much!
#3
If you paid on a credit card and used your nectar card they should be able to track the purchase - just ask at customer care.
#4
sickly sweet
If you paid on a credit card and used your nectar card they should be able to track the purchase - just ask at customer care.

Yeah they said they could do that, but not in store. We paid full price for the boots but they were in the sale when we took them back so they wouldn't give us full price back. After my wife spent 10 minutes pulling out a hundred different receipts from her handbag looking for the magic one they eventually said they'd they refund the full price as it was unlikely we were trying to pull a fast one!
#5
my son works for them he says you get a gift card no hassle whatsoever
#6
Agree, very easy with returns. In most cases if you don't have the receipt you will not get a refund. How ever you will always get it back to spend in store.
#7
I got back half of it because it was on sale. I did buy it before the sale but couldnt prove it.
#8
I wonder if iits receipt or proof of purchase they require for a full refund. if its PoP then you could print out the old price and your card statement maybe?
#9
She explained they would have to go through all tills and would need to check all days in December to find the right one.
I was kind of okay with the half refund. Not sure if I could get rest if I find my correct day/ time on my bank statement?
#10
uf you found the transaction, you could cal, your bank up and 'query' the transaction and ask for the merchant receipt :-) that's the second receipt they keep and put in the till. Takes a while to come through though so probably outside the return window!

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