Samsung Galaxy S5 contract with 02 - Anyone with insight on cancelling? - HotUKDeals
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Samsung Galaxy S5 contract with 02 - Anyone with insight on cancelling?

MRR_ltd Avatar
2y, 5m agoPosted 2 years, 5 months ago
Hi guy’s need a bit of help, long story short parents bought a contract out with 02 for £38 in-store and now wants to terminate the contract and return the phone (bought today) and instead go with CPW which is doing a similar offer for £28 + possible Cashback instead.

So basically I’m wondering what’s the process I need to go through in doing so? Thanks
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MRR_ltd Avatar
2y, 5m agoPosted 2 years, 5 months ago
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Best Answer
I'm sure you get a cooling off period of 14 days so long as you haven't opened it with most contracts...maybe explain why you're returning it and seen as its still with O2 they may be able to match or beat it if its a similar offer?

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Responses/page:
#1
I'm sure you get a cooling off period of 14 days so long as you haven't opened it with most contracts...maybe explain why you're returning it and seen as its still with O2 they may be able to match or beat it if its a similar offer?
#2
RabLewandowski
I'm sure you get a cooling off period of 14 days so long as you haven't opened it with most contracts...maybe explain why you're returning it and seen as its still with O2 they may be able to match or beat it if its a similar offer?

The thing is we opened the phone box, but haven't actually turned or activated the phone itself, will this affect us in being able to do so in any way? I might just do that.
#3
MRR_ltd
RabLewandowski
I'm sure you get a cooling off period of 14 days so long as you haven't opened it with most contracts...maybe explain why you're returning it and seen as its still with O2 they may be able to match or beat it if its a similar offer?

The thing is we opened the phone box, but haven't actually turned or activated the phone itself, will this affect us in being able to do so in any way? I might just do that.


really not sure...haven't done it before, why not phone them first and find out your options, surely if the phone hasn't been activated then they'll be willing to help
#4
you can still take it back eveb if you have turned it on and used within within 14 days.
cpw dont do the cooling of period so need to make sure it the right phone first
banned#5
Don't go with O2. ... Read Trust Pilot reviews, then take the contract and phone back, cancel it and get 1 with EE either online through Topcashback or through carphone warehouse
banned#6
Let me know if you take my advice
#7
RabLewandowski
MRR_ltd
RabLewandowski
I'm sure you get a cooling off period of 14 days so long as you haven't opened it with most contracts...maybe explain why you're returning it and seen as its still with O2 they may be able to match or beat it if its a similar offer?

The thing is we opened the phone box, but haven't actually turned or activated the phone itself, will this affect us in being able to do so in any way? I might just do that.

really not sure...haven't done it before, why not phone them first and find out your options, surely if the phone hasn't been activated then they'll be willing to help
rochey2
you can still take it back eveb if you have turned it on and used within within 14 days.
cpw dont do the cooling of period so need to make sure it the right phone first
leelee6781
Don't go with O2. ... Read Trust Pilot reviews, then take the contract and phone back, cancel it and get 1 with EE either online through Topcashback or through carphone warehouse

Seems like they've changed their mind now and rather just stick to the current plan purely for the additional 1GB, couldn't reason with them, not my lose.

Thanks everyone appreciate it.

Edited By: MRR_ltd on Jul 11, 2014 22:27
#8
dont worry bruv...it is typical problem everwhere
#9
Hi

I know you've mentioned that they've decided to keep it but the great thing with O2 is, you get it in O2 Refresh. Basically the £38 is split in to 2, £18 a month for the sim & £20 a month for the phone. So over 24 months the phone will cost £480. You can make a part payment towards the phone (480) part of the contract at anytime and bring down your monthly line rental down. You can even pay the full amount of £480 after 24 hours of having contract and just stay on the sim part of the contract for £18 which then becomes a 30 day rolling contract which you can cancel at anytime. Even if you've not had it for 24 months. You're only in a contract for the phone part, until you pay that off which can be done at anytime you want to. I got 2 O2 Refresh contracts and made £100 & £150 payment respectively which brought my line rental down from £38 a month on each of them.


Just a quick scenario,

If you got the phone from CPW at £28 and wanted to cancel day after 10 months, you'd have to pay the entire contract off. £28×14 months remaining of your contract = £392
Same scenario with O2 Refresh.
£20 (phone part)×14 months of your contact=£280

Saving yourself a whopping £192. Remember they won't ask you to pay the sim part off. Just the phone.

***this is exclusive to O2 stores and the O2 Website*** No other network offer this or anything close!!!

Phew long ass message but hope that explains it!!!!

Cheers

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