I am just wondering if anyone could offer some advise on the problems I have been having lately with Samsung.
I purchased a brand new sim-free Samsung s6 edge+ mobile phone from amazon within the last 12 months, the device last month discovered a fault and was shipped to Samsung for repair. Once the device was repaired the device was sent back to me.
The discovered fault (wouldn't share files between devices) was fixed by Samsung. they advised verbally that the device failed a flash test. However , the repaired phone arrived back to me locked to Vodafone & loaded with Vodafone apps, the device would no longer accept my three contracted sim card. - the device has never had a Vodafone sim card installed.
I got back in touch with Samsung, who have advised they cannot do anything further and I should contact Vodafone for a sim unlock code, I've just now asked Samsung this is their fault and they should fix it.
is there any kind of legalisation I can do to take this further as I now feel Samsung have let me down, the phone is now not fit for the purpose I purchased it for.