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satellite dish lost signal? is it neighbours new dish?

kevlfc Avatar
2y, 4m agoPosted 2 years, 4 months ago
hi i dont have sky a have a old sky dish and a freesat box and my neighbour just had sky tv installed and its next house in the line of sight of my dish now mine has lost signal? what shall i do will sky do anything or is mine bust or what?

many thanks.
kevlfc Avatar
2y, 4m agoPosted 2 years, 4 months ago
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(21) Jump to unreadPost an answer
Responses/page:
#1
so you're not with sky, they won't be responsible for your dish. you will have to get your own engineer to look at it.

may be neighbour or just coincidence.
#2
no im not with sky
#3
Might be your LNB gone on your sky dish, easy to replace and cheap on Ebay (about £5)
#4
Give a local aerial installer a call, they will have the satellite location equipment needed to realign the dish or be able to move it should there be a issue with the location of your dish.
#5
It is possible to realign yourself especially if it only out a bit, with someone at the dish and some at the TV looking at the signal strength and quality, it does only take a small knock to put your dish out of line.
#6
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.



Edited By: philphil61 on Jul 30, 2014 09:50
[helper]#7
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.



Neither Sky or the Neigbour would be liable whatsoever,

The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?


Edited By: Holly1985 on Jul 30, 2014 10:03
#8
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.



Neither Sky or the Neigbour would be liable whatsoever,

The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?


So you are saying - any faults/damage caused by maintenance/contractor/neighbour next door is not liable for their actions?

Are you sure?
#10
Will say in his old sky contract sky and not liable for any repairs after 12 months as customer will now own the said dish and equipment .
more likely your lnb has failed and is just unlucky as happens at that time
another sky dish will rarely block your line of sight
mabey tree has grown and blocked line of sight or side bolts that adjust elevation have rusted and they start to slip causing dish to be out of alignment
[helper]#11
philphil61
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.



Neither Sky or the Neigbour would be liable whatsoever,

The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?


So you are saying - any faults/damage caused by maintenance/contractor/neighbour next door is not liable for their actions?

Are you sure?
Sky will do absolutely nothing about it as the OP owns the equipment and does not have a current Sky subscription, they may give him details of reccomended contractors and thats about it.
He can speak with the neighbour but highly doubt they will do anything or even be able to do anything.

He needs a private contractor to check alignmet etc.


Edited By: Holly1985 on Jul 30, 2014 10:52
#12
Has it been windy mine lost a signal a few years ago i phoned sky £50 for an engineer nick that so i just got up their and nipped it when i put it on signal test to make sure the signal was good i was lucky i have a telly in bedroom via a magic eye so i could see the signal when moving the dish
#13
thxs for yours messages guys im gonna get ladder and try move it a bit see if it help that if not i dont know lol thanks :(
#14
Just reset your box, similar thing happened to me, I thought it was LNB problem but it wasn't, reset cured it.
#15
If the new Sky installation ( neighbour ) has blocked the line of sight for your dish, then Sky are responsible for your problem.

They should rectify it for you.
#16
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.




Neither Sky or the Neigbour would be liable whatsoever,


The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?




Complete rubbish, if the Sky Ladder Monkey has caused the loss of signal, then Sky are responsible for rectifying the problem that they have caused, it makes no difference if the OP is a Sky subscriber or not.
#17
Inactive
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situationIf neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.
Neither Sky or the Neigbour would be liable whatsoever, The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.You would get absolutely nowhere in small claims court, what would you even claim for?
Complete rubbish, if the Sky Ladder Monkey has caused the loss of signal, then Sky are responsible for rectifying the problem that they have caused, it makes no difference if the OP is a Sky subscriber or not.



they may have caused the problem but it will be you who has to provide proof not just an opinion that they caused the problem with your dish
#18
Inactive
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.



Neither Sky or the Neigbour would be liable whatsoever,


The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?



Complete rubbish, if the Sky Ladder Monkey has caused the loss of signal, then Sky are responsible for rectifying the problem that they have caused, it makes no difference if the OP is a Sky subscriber or not.

Without CCTV at your disposal, how is there any way that you would find out if the engineer caused the problem. I presume you are going to accuse the engineer of tampering with the dish based on no facts what so ever.

This seems a strange route to take. As others have said, see if you can find a cheap reliable engineer to help you out.
#19
ibblackberry1
Inactive
Holly1985
philphil61
If it was working before Sky engineers came and messed about next door then I would contact next door or Sky and explain the situation

If neither are not interested I would write to them stating "I will seek my own engineer to inspect the problem and if it's found to be out of alignment I will forward the repair bill and inspection cost onto them" and possible followup with small claims court.




Neither Sky or the Neigbour would be liable whatsoever,


The OP is using Sky equipment without a current subscription/contract with Sky then it is up to the OP to have the problem addressed, Same as for the neighbours dish,I highly doubt their dish would impact yours, more likely yours has got out of alignment or the LNB is bust, so you would need a private satellite/aerial engineer or as someone else suggested a new LNB.

You would get absolutely nowhere in small claims court, what would you even claim for?




Complete rubbish, if the Sky Ladder Monkey has caused the loss of signal, then Sky are responsible for rectifying the problem that they have caused, it makes no difference if the OP is a Sky subscriber or not.


Without CCTV at your disposal, how is there any way that you would find out if the engineer caused the problem. I presume you are going to accuse the engineer of tampering with the dish based on no facts what so ever.

This seems a strange route to take. As others have said, see if you can find a cheap reliable engineer to help you out.


Well none of us know for sure what has happened, however, if the new dish is blocking the line of sight for the OP's dish, a photograph would suffice.

Oh and Sky do not employ " engineers" to install dishes, they are poorly trained installers.
#20
Inactive
[quote=ibblackberry1] [quote=Inactive] [quote=Holly1985] [quote=philphil61]

Well none of us know for sure what has happened, however, if the new dish is blocking the line of sight for the OP's dish, a photograph would suffice.

Oh and Sky do not employ " engineers" to install dishes, they are poorly trained installers.

So you think taking a photo, sending it to sky and saying its too close and thats stopped my non sky supported dish from working, now pay me. Sure that sounds like a good plan, best of luck with that.
#21
ibblackberry1
Inactive
[quote=ibblackberry1] [quote=Inactive] [quote=Holly1985] [quote=philphil61]

Well none of us know for sure what has happened, however, if the new dish is blocking the line of sight for the OP's dish, a photograph would suffice.

Oh and Sky do not employ " engineers" to install dishes, they are poorly trained installers.

So you think taking a photo, sending it to sky and saying its too close and thats stopped my non sky supported dish from working, now pay me. Sure that sounds like a good plan, best of luck with that.

Its the only option if the OP doesn't want to pay out - and why should he?

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