We have a problem with Scottish Power.
We have recently acquired a new shop and received a call from Scottish Power giving us a deal. 10.4p a unit sounded like a good deal and the contract being 2 years. The guy on the phone said that the contract can start immediately and we asked to have the contract sent to us by post to review before accepting the contract.
when we received the contract by post, we were surprised to find the contract date starts in December 2016 not August as requested on the phone. We called them back and they said that they will fix it and let us know.
2 weeks later, we still have not heard back from them, we called them up again.
We gave them the account number we were given by them, they said the account number is closed and no longer exists, however apparently we have another account in our name that we are unaware of. This contract starts in late September 2016. we complained that we have been set these contracts without us actually agreeing to them or any terms, not knowing these contracts exist and the Scottish Power employees saying something but doing something completely different than agreed to.
We asked to cancel the contracts that we have not agreed to and that have not started yet, they say we are not allowed to cancel, when asked to talk to their managers they say that they will not do that.
We have written to their termination department asking to cancel. they called us back today saying that we can't cancel but will give us some credit. but we have also found out that the contract is infact a 3 year which we were lied to as they originally stated over the phone that it is a 2 years.
My question is: is it true that we can't cancel the contract? it sounds illegal. has anyone else been through this with Scottish Power?
Thanks for your help in advance.