Is the seller 'Irefurbstock' reliable? - HotUKDeals
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Is the seller 'Irefurbstock' reliable?

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Hi, I have been thinking of getting an Ipad and going the refurb route. I found a website called Irefurbstock.com which had a grade A 16GB Ipad Air 2 for £239, this also comes with 1 year Applecare, … Read More
Wooderson Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
Hi,

I have been thinking of getting an Ipad and going the refurb route. I found a website called Irefurbstock.com which had a grade A 16GB Ipad Air 2 for £239, this also comes with 1 year Applecare, a case and a £25 Itunes voucher.

Is this a case of 'If something is too good to be true...'

Thanks
Wooderson Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
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(1)
Anyone heard anything today? Nothing this end...

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#1
Just be careful...I bought a refurbished iPad from a
large supermarket retailer at Christmas and it started playing up after a few days. After a week of updating, rebooting and reinstalling I was directed to the Apple Genius Bar to fault find by the store's technical department only to be told that it was out of warranty, despite the fact that I had only owned it for a very short time. The man at the Apple Store told me they only provide 12 months AppleCare if purchased direct from Apple. Fortunately the store gave me a full refund after I provided them with a report from Apple but I don't know what would have happened if it had failed a few months down the line as the man from the technical support team said "Well yes, it might be out of warranty, it's a refurbished one." It was a few weeks old and I genuinely thought it had 12 months warranty but obviously not.
#2
No idea about reliability, but if I am looking at the same site as you then the site appears credible. If the merchant is based in Dublin and you are based in UK, there may be potential legal enforcement issues if you ever encounter a dispute. How would you be purchasing: via a 3rd-party site and / paying via a general payment processor intermediary? Consider that purchases over £100 if paid for wholly or partly on a UK-issued credit card (not debit card) are entitled to "Section 75 protection" from the card issuer that is then jointly responsible to provide the same sale obligations as provided the merchant. Question here is do you feel comfortable with the legitimacy of the merchant? Also note that S75 cover would normally not apply if purchased via a general payment processor intermediary such as PayPal.
http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act
#4
Thanks for the tips, i'm thinking this is a risk not worth taking
#5
Yes dont use them.I ordered an ipad air for my sons birthday on the 27th feb and it never arrived.Theres no contact number if you want to contact them its all by email.they have 2 staff Connor & Anna.Connor is polite at least but you get the same excuses about how they are changing the courier and they are very sorry.Put it this way i still havnt had my refund to this day.AVOID. im now trying to claim my money back through my bank and involving the financial ombudsmen.
#6
123bee
Yes dont use them.I ordered an ipad air for my sons birthday on the 27th feb and it never arrived.Theres no contact number if you want to contact them its all by email.they have 2 staff Connor & Anna.Connor is polite at least but you get the same excuses about how they are changing the courier and they are very sorry.Put it this way i still havnt had my refund to this day.AVOID. im now trying to claim my money back through my bank and involving the financial ombudsmen.
A
#7
Like the person above I bought a iPad Air 2 months ago and have had nothing but excuses as to why it hasn't been drspatched, problems with their supplier which they then switched offering me a free upgrade. Bank holidays causing delays. This is obviously a scam company DO NOT USE I very much doubt I will see the iPad or my money.
#8
I ordered an iPad Air2 on the 27th March. Delivery date 11-12 April, delayed and new delivery date of 18th. Didn't arrive was told 21st. No show again, was told 24th. "4th came and still no iPad. I was told it would be with me in 24hrs. Once again it didn't turn up, they said they were chasing the courier and I would have it today. Surprise, surprise, still nothing.

I've been given a 10% discount that will be paid by refund once I have it and they have said they will try to get me further discount for latest delays. But I've lost patience now. It was for a birthday present and that was 2 weeks ago.

I have been offered a refund which until now I haven't taken but I think it's time to give up on ever getting it. I guess I now need to see if I can actually get my money back.......
#9
Yep same here, order delayed, upgraded, then I cancelled it. In fairness to them they did keep me updated and the staff are polite and under pressure I think, but their vendors are ruining their business. Refund requested last week, got an automated email today telling me it was processed, will confirm WHEN fund are in my account. Fingers crossed.....:(
#10
123bee
Yes dont use them.I ordered an ipad air for my sons birthday on the 27th feb and it never arrived.Theres no contact number if you want to contact them its all by email.they have 2 staff Connor & Anna.Connor is polite at least but you get the same excuses about how they are changing the courier and they are very sorry.Put it this way i still havnt had my refund to this day.AVOID. im now trying to claim my money back through my bank and involving the financial ombudsmen.

Did you get your money back from them?
#11
These guys are nightmare with delivery, ordered an iPad Air 2 6 weeks ago. Promised iPad twice and never turned up, apparently issues with supplier so they've upgraded me to an iPad Pro. Missed the delivery date today and now next week before I get it. I've only stuck it out so fair because of the £25 Apple Store voucher and 1 year Apple Care that is included.

Fingers and toes crossed that it turns up next week.
#12
I have been following this thread and also the comments on the gurblogs site for the past few weeks, I ordered back in December, same story, problems with the model I ordered, delay, delay, discount and the offer of a swap/upgrade. I chose the upgrade to an ipad pro, its was delayed also. Im happy to say it ARRIVED yesterday. This company is a nightmare, stay away unless you are prepared for missed deliveries and some heartache. Yes I got a good deal in the end, but the timeframe involved took the edge of this. So all said, avoid.
#13
REFUND ARRIVED - At last, only took them weeks! oO
#14
Still waiting for my refund, and I see the store is no longer available. Doesn't look good?
#15
Just got an email that they have ceased trading today!!
#16
Ordered iPad Air2 4th March, three failed deliveries with promises of extra discount refund once delivered, then offered a 128Gb Pro, was meant to arrive today but no show, just an email to say they had ceased trading!
#17
Have had the same problems and am waiting for a refund. The bottom of the E-Mail I received said that they will contact people who are due refunds or waiting for goods, as they are going to give full refunds. They will contact us within 7 days. They have ceased trading to protect peoples refunds and orders. I hope that we all get back our money back, if we do then fair play to the management as this decision couldn`t have been taken lightly. we wait and see.
#18
This is the text from the bottom of the E-Mail I received;

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AS IT PERTAINS TO YOUR ORDER OR REFUND
----------------------------------------------------------------------------------------------------------


*Cancelled Orders, returns and refunds

If you recently cancelled an order a full refund will be issued.  We will be writing to you within the next 7 days with your refund information.  

If you have recently returned and item with a valid returns authorisation number, a full refund will be issued.  We will be writing to you within the next 7 days with your refund information.

-------------------------------------------------------------------------------------------------------

If you are a customer with any of the above ongoing transactions, we will be writing to you within the 7 days (by 10th May 2017).  The management have taken the decision to cease trading in order to protect customer orders and protect refunds where applicable, our aim is to settle all outstanding issues as soon as possible.

Thank you for your time and patience at this difficult time.  If you are emailing us, please allow up to 1 business day for a reply due to a reduction in staff available.
#19
Thing is mine was meant to be out for delivery and I was given a time slot. Given a made up tracking number and no details on the Courier.
This was clearly false but I don't think anything they say can be taken as truthful.
#20
Yes guys the same story.Ordered mine 14/12/2016 and it never turned up.
Same excuses as everyone else. I am more annoyed with myself than them serves me right for being so stupid to pay from my bank direct.You know what they say "if it sounds to good to be true ".
You have to admit they do it flipping well.
Still what goes round comes round, just leave it to Karma.
#21
So the [email protected] hit the fan yesterday, I got the same 'ceased trading email' then today, about an hour ago, courier at the door with my iPad? I ordered back in Feb btw. The warranty is with Apple it seems, now that irefurb have ceased trading I hope Im ok warranty wise! Such bad luck with the deal, wouldn't be surprised!
#22
AliceDeeDee
So the [email protected] hit the fan yesterday, I got the same 'ceased trading email' then today, about an hour ago, courier at the door with my iPad? I ordered back in Feb btw. The warranty is with Apple it seems, now that irefurb have ceased trading I hope Im ok warranty wise! Such bad luck with the deal, wouldn't be surprised!
Happy for you, guess there's a glimmer of hope there for the rest of us?
#23
Sent them an email today and they replied with the ceased trading email.

Lesson learnt and never pay for goods via bank transfer. Anyone paying with credit card should be protected you should be able to get a refund directly from them.

Edited By: thn on May 04, 2017 18:51
#24
After the ceased trading email was told that by 10th May I'd either get a delivery or a refund, had neither so emailed them and had a reply at 9.30 saying that a statement would be made on my account within 2rs, that hasn't happened. Anyone else had a refund or further information. Anyone know how to legally follow this up what with them being in Dublin?
#25
Thanks to all who have posted her, its (somewhat) comforting to see Im not the only one in diff's because of this company. I had 2 orders with them, one for an iPad Air and one for iPad Mini, both placed back in Jan.

I got the ceased trading notice last week also, emailed Anna in customer services and was told I would either get both orders or get a refund. They were half rite, Monday afternoon past, only the iPad Air arrived, today I got a notice re my other other saying it had been cancelled and I would get a refund by the 24th May or sooner.

Im a single parent on a fixed income, I need them to refund me in full, I will let you know if I get refund by the 24th or indeed sooner!!



Edited By: Devi007 on May 10, 2017 14:21
#26
I have been following this thread, as I also ordered an iPad in March. Same thing delivery dates come and gone etc. Recieved an email today saying my order has been cancelled and will get a refund by May 24th, may hear sooner. Doubt this will happen, read on another website to report to action fraud, so will do that, suggest others do too. Not sure what legal action can be taken, but advised to report to bank, once crime number given. Let's hope they do refund, but thinking was a scam.
#27
I received one ipad and I can see others received ipads from comments here and on other sites, so I know it wasn't a scam, HOWEVER if I dont get my refund by the 24th I will certainly take further action as I cannot afford to just loose 230 quid !
#28
I too ordered an iPad from this company, back in October. Nothing but trouble with them. I would say I'm glad to see I'm not the only one, but obviously I'm not happy that other people have been messed around in the same way I have. Does anyone actually believe they're going to get their outstanding order or a refund by the 24th May? It's a shame we can't all get together and sue them...
#29
It's constant diversion tactics and fob offs, it would appear they were in trouble long before they took my order.
I know everyone has a sob story but I bought this on behalf of my 8yr old daughter, she'd saved for this and they've stolen from her. I do not want to wait any longer but I really don't know what to do or who to ask for advice. The police weren't interested, just said it was a bad business decision to buy off them!
#30
Been tracking this thread along with the gurblogs one since they ceased, I got a second email today (just now) informing me that my refund had been secured and was ready for processing, 'w e w i l l s e e' is all I can say to that! I will let you know if funds EVER arrive. I have logged this with my bank also, I have an appointment with my solicitor next week if this all turns out to me more rubbish...
#31
Gonefishing80
Been tracking this thread along with the gurblogs one since they ceased, I got a second email today (just now) informing me that my refund had been secured and was ready for processing, 'w e w i l l s e e' is all I can say to that! I will let you know if funds EVER arrive. I have logged this with my bank also, I have an appointment with my solicitor next week if this all turns out to me more rubbish...
Just rang my bank for advice on giving out bank details for this supposed refund, said it was ok to do although I don't feel overly happy about it. We will see......
#32
Seems they only brought website domain for a year and it expires in June, some how doubt they will be renewing! Presumably they will then just vanish, with a lot of money. People have been waiting for deliveries ordered last year, so can't understand how some much more recent orders have apparently been delivered. Have now contacted bank with a crime number, after reporting on action fraud and they are looking into it. My 9 year old also brought this with her Christmas and birthday money and is so upset, so I sympathise with you ceedee and feel for your child. Doubt they feel bad though, probably laughing all the way to the bank. So mad at myself, it was an offer obviously too good to be true. Live and learn.
#33
CeeTurner
Gonefishing80
Been tracking this thread along with the gurblogs one since they ceased, I got a second email today (just now) informing me that my refund had been secured and was ready for processing, 'w e w i l l s e e' is all I can say to that! I will let you know if funds EVER arrive. I have logged this with my bank also, I have an appointment with my solicitor next week if this all turns out to me more rubbish...
Just rang my bank for advice on giving out bank details for this supposed refund, said it was ok to do although I don't feel overly happy about it. We will see......


Hey CeeTurner I gave them my bank details just now for my refund, has your refund arrived yet, prob wishful thinking I know!
#34
Gonefishing80
CeeTurner
Gonefishing80
Been tracking this thread along with the gurblogs one since they ceased, I got a second email today (just now) informing me that my refund had been secured and was ready for processing, 'w e w i l l s e e' is all I can say to that! I will let you know if funds EVER arrive. I have logged this with my bank also, I have an appointment with my solicitor next week if this all turns out to me more rubbish...
Just rang my bank for advice on giving out bank details for this supposed refund, said it was ok to do although I don't feel overly happy about it. We will see......
Hey CeeTurner I gave them my bank details just now for my refund, has your refund arrived yet, prob wishful thinking I know!

Hey, yes I've had a refund - YAY!!, I've been polite throughout in my replies to them even though I was reaching boiling point. I do actually believe they were legit and in fact it's their vendors that have folded on them taking their money with no recourse. iRefurb have done the decent thing here and financed refunds to us the consumer.
#35
Hi all,
Has anyone who brought their products last year/early this year recieved a refund yet? Seems some people have been waiting months for their refund to be processed.The lucky few who have recieved their refunds so quickly, with instant processing, really happy for you, let's hope this holds a ray of hope for the rest of us
#36
I'm in the same boat . Ordered an Apple iPad Air which never reached on time. Then they upgraded the order to iPad Pro, which also didn't reach in time. And now they've ceased trading!
Refund is due by 24th May, but I'm very disappointed....
#37
Has anyone had any communication from Irefurbstock today as promised? I haven't, and no refund either.
#38
Got an email today saying my refund was allocated and I should hear more 1st June. Had to email them my bank details but haven't had confirmation that they received them
#39
Had the same experience as you guys - promises unfulfilled - upgrades unfulfilled latest news is 'refund allocated'. More news June 1st. My feeling was that they were scammers, but the fact some have received a product and even a refund is encouraging. But I expect further delays on June 1st. Incidentally I paid (stupidly) by bank transfer, so they must have my bank details right?
#40
Anyone heard anything today? Nothing this end...

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