I recently joined Sky and had my tv, phone, and the internet all instead last week. When I took out the deal, it said I would get the Sky+HD box with my Variety TV bundle (£32 a month). However, a few days ago, I noticed that all Sky TV subscriptions now come with the Sky Q box (no longer giving out the Sky+HD box that I was given last week). I've had a look on-line and it says that I can upgrade to one, but it is saying:-
Existing Sky+ customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up, please call 0800 151 2747 for further information and to upgrade.
If I take out a multiscreen subscription, which I don't want, it would be:-
Standard installation: Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £49; Sky Q 2TB box: up to £99. Prices discounted to £15 for Sky Q 1TB box or £60 for Sky Q 2TB for existing customers without a current Sky+ Multiscreen subscription.
I don't understand why Sky installed the Sky+HD box last week when they were all being replaced by the Sky Q boxes?
I got my package with the free 32" tv deal, and I have noticed that they are still giving away the tv with the new Sky Q boxes. As I have only had Sky installed for just over a week (haven't had my first bill taken out of my bank account yet), would I be able to get my Sky+HD box changed to a Sky Q one free of charge? Thank you.