Ok all those knowledgeable folk here
Just had my Dad on teh phone for tech support for the elderly - but this one I am not sure about
Old boy on retirement park has Sky BB plus TV - router has died
He called Sky and Sky told him because he does not have theri "insurance" and the router is over 12 months old he has to pay £70 for a service call.
So old bot goes pout and buys new router from PCW (yes tehy did not ask about this bit first) and now low and behold it does not work
Now I know that certainly in days gone by Sky routers were kind of locked and it was a faff to get the login details extracted from the router.
So my question are these
1. Are Sky just trying it on with the £70 call out? Or is this Sky policy
2. If this si Sky policy then do they still lock you into havinga Sky Router with embedded details?
3. If a Sky user is not required to have a Sky supplied router then will Sky supply all of the settings required to set up a third paty router
thanks in advance for any tips / knowledge