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I am on Sky Broadband Unlimited 17mb package, but I only ever get as high as 6mb...

£0.00 @ Sky Broadband
I am on Sky Broadband Unlimited 17mb package, but speed tests I run show I only ever get as high as 6mb. Should I be getting much higher than this? Have run speed tests from upstairs and downstairs, … Read More
TGPips Avatar
2w, 4h agoPosted 2 weeks, 4 hours ago
I am on Sky Broadband Unlimited 17mb package, but speed tests I run show I only ever get as high as 6mb. Should I be getting much higher than this?

Have run speed tests from upstairs and downstairs, wifi and network cable, all different combinations. Always maxes at 6mb. Always 1mb upload too.

Cheers
Other Links From Sky Broadband:
TGPips Avatar
2w, 4h agoPosted 2 weeks, 4 hours ago
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#1
Itll be UP TO 17mbs. It depends how far you live from the exchange.
#2
dbibby1988
Itll be UP TO 17mbs. It depends how far you live from the exchange.

Yeah was guessing there would be terms and conditions as such, ie you will only get UP to the advertised speeds, just not even getting half of 17 seems a bit mean.

I don't live out in the sticks or anything.

What's annoying is I play PES online, and a few times now have been accused of being a 'lagger', and a cheat. So annoying as I am not, but makes my heart sink when I get accused of it, just because of our slow service.
#3
have you tried tweaking your settings? I am sure sky have a dedicated team for issues like this?
#4
Aaronnnn
have you tried tweaking your settings? I am sure sky have a dedicated team for issues like this?

Oh no, I didn't realise you could. I'd be worried about breaking something, haha.

I might try and get on to them again. The last time I did on the live chat help thing, they just sent a copy & pasted essay of terms and conditions etc, stating you get up to advertised speeds depending on factors so on and so on, no effort to try and rectify it.
#5
sky buy the line from bt and if your speeds are constantly far slower than advertised then sometimes BT or sky can reset the line this should improve the speed, otherwise upgrade to fibre.
if you complain enough you might be able to haggle a deal from sky for broadband upgrade
#6
I have the same issue with Sky, our line was supposed to support up to 20MB and we got around 7. After a couple of engineer visits they told us there was nothing they could do, so we moved to BT and lo and behold, we averaged 15-16MB on the exact same line. Fast forward eighteen months and my family have gone back to Sky while I was living abroad and the speeds are back at that low low 7-8MB average, and once again they're claiming there's no way of speeding that up, and we're now in the process of moving over to TalkTalk fibre.

Call them up and get an engineer sent out to inspect the socket and line. Fingers crossed you'll have better luck than I do, but from my personal experience and going by the griping of several friends to me as their "techy" friend trying to get a solution, Sky just seem like a crappy internet provider.
#7
juseas
sky buy the line from bt and if your speeds are constantly far slower than advertised then sometimes BT or sky can reset the line this should improve the speed, otherwise upgrade to fibre.
if you complain enough you might be able to haggle a deal from sky for broadband upgrade

Ok cheers...
#8
ElGofre
I have the same issue with Sky, our line was supposed to support up to 20MB and we got around 7. After a couple of engineer visits they told us there was nothing they could do, so we moved to BT and lo and behold, we averaged 15-16MB on the exact same line. Fast forward eighteen months and my family have gone back to Sky while I was living abroad and the speeds are back at that low low 7-8MB average, and once again they're claiming there's no way of speeding that up, and we're now in the process of moving over to TalkTalk fibre.

Call them up and get an engineer sent out to inspect the socket and line. Fingers crossed you'll have better luck than I do, but from my personal experience and going by the griping of several friends to me as their "techy" friend trying to get a solution, Sky just seem like a crappy internet provider.

Yeah starting to sound that way, maybe Sky aren't the best. Switching sounds the best answer, problem is changing providers is a hassle, want to keep Sky for TV, changing companies means losing all your discounted bundles etc. Ideally have Sky for TV, and BT for broadband, have to look into it...
#9
You may want to try manually configuring your DNS on the PS4 to use Googles DNS servers (youtube videos out there if you need them). made my PS4 downloads a heck of a lot quicker and improved game play too
#10
TGPips
dbibby1988
Itll be UP TO 17mbs. It depends how far you live from the exchange.
Yeah was guessing there would be terms and conditions as such, ie you will only get UP to the advertised speeds, just not even getting half of 17 seems a bit mean.
I don't live out in the sticks or anything.
What's annoying is I play PES online, and a few times now have been accused of being a 'lagger', and a cheat. So annoying as I am not, but makes my heart sink when I get accused of it, just because of our slow service.

Half the time it isnt because of your speed, its because of the interference on the line or the signal being to weak to your device from the router. I play battlefield 1 and they recently brought in an update that messed over a lot of people who had bad internet. I found the WiFi signal from the router to my PS4 wasnt as strong as I thought, meaning I was getting a lot of lag. I get 20mbs internet. Plugging it in via ethernet wasnt viable as the distance is to far, so I went out and bought a powerline adaptor. Since then I am seeing a lot less interference during gaming and a lot less wtf moments. If your console/pc is near your router try using an ethernet cable. If not Id suggest maybe buying a powerline adaptor and trying it out to see if your lag improves.
#11
jdpwest
You may want to try manually configuring your DNS on the PS4 to use Googles DNS servers (youtube videos out there if you need them). made my PS4 downloads a heck of a lot quicker and improved game play too

Ah ok, will look into that...
#12
dbibby1988
TGPips
dbibby1988
Itll be UP TO 17mbs. It depends how far you live from the exchange.
Yeah was guessing there would be terms and conditions as such, ie you will only get UP to the advertised speeds, just not even getting half of 17 seems a bit mean.
I don't live out in the sticks or anything.
What's annoying is I play PES online, and a few times now have been accused of being a 'lagger', and a cheat. So annoying as I am not, but makes my heart sink when I get accused of it, just because of our slow service.
Half the time it isnt because of your speed, its because of the interference on the line or the signal being to weak to your device from the router. I play battlefield 1 and they recently brought in an update that messed over a lot of people who had bad internet. I found the WiFi signal from the router to my PS4 wasnt as strong as I thought, meaning I was getting a lot of lag. I get 20mbs internet. Plugging it in via ethernet wasnt viable as the distance is to far, so I went out and bought a powerline adaptor. Since then I am seeing a lot less interference during gaming and a lot less wtf moments. If your console/pc is near your router try using an ethernet cable. If not Id suggest maybe buying a powerline adaptor and trying it out to see if your lag improves.

Well I used to have wifi, then went to ethernet cable as I figured it would make gaming more reliable (PS4). Having said that, I am upstairs, so cable is long. Powerline adaptor is food for thought.

Having said all that, I get 6mbs speed on whatever device I try the test on, which makes me feel better that it isn't my PS4 or the cable I use messing things up. I did a speed test with the router going straight into the laptop, identical test result.

So it's either upgrade to fibre, or powerline adaptor...

Another thing I should consider is that Konami's servers are rubbish. Will have to try other games online and see what happens. Just can't STAND winning and being called a cheat.

PS Which powerline adaptor did you get @dbibby1988?

Edited By: TGPips on Jul 10, 2017 17:27
#13
TGPips
dbibby1988
TGPips
dbibby1988
Itll be UP TO 17mbs. It depends how far you live from the exchange.
Yeah was guessing there would be terms and conditions as such, ie you will only get UP to the advertised speeds, just not even getting half of 17 seems a bit mean.
I don't live out in the sticks or anything.
What's annoying is I play PES online, and a few times now have been accused of being a 'lagger', and a cheat. So annoying as I am not, but makes my heart sink when I get accused of it, just because of our slow service.
Half the time it isnt because of your speed, its because of the interference on the line or the signal being to weak to your device from the router. I play battlefield 1 and they recently brought in an update that messed over a lot of people who had bad internet. I found the WiFi signal from the router to my PS4 wasnt as strong as I thought, meaning I was getting a lot of lag. I get 20mbs internet. Plugging it in via ethernet wasnt viable as the distance is to far, so I went out and bought a powerline adaptor. Since then I am seeing a lot less interference during gaming and a lot less wtf moments. If your console/pc is near your router try using an ethernet cable. If not Id suggest maybe buying a powerline adaptor and trying it out to see if your lag improves.
Well I used to have wifi, then went to ethernet cable as I figured it would make gaming more reliable (PS4). Having said that, I am upstairs, so cable is long. Powerline adaptor is food for thought.
Having said all that, I get 6mbs speed on whatever device I try the test on, which makes me feel better that it isn't my PS4 or the cable I use messing things up. I did a speed test with the router going straight into the laptop, identical test result.
So it's either upgrade to fibre, or powerline adaptor...
Another thing I should consider is that Konami's servers are rubbish. Will have to try other games online and see what happens. Just can't STAND winning and being called a cheat.
PS Which powerline adaptor did you get @dbibby1988?

Hmm, that sounds a bit fishy then. If youre already connected via ethernet then you wont see much difference with a powerline adaptor. Ethernet is the most reliable of the three (ethernet, powerline adaptor and WiFi). I got this one from argos though http://www.argos.co.uk/product/5742734
Id get sky to test your line to see if anything is interfering on the way to your house. If you explain you play games online and youre experiencing lag then they should tweak your connection, like somebody said above.
#14
TGPips
Aaronnnn
have you tried tweaking your settings? I am sure sky have a dedicated team for issues like this?
Oh no, I didn't realise you could. I'd be worried about breaking something, haha.
I might try and get on to them again. The last time I did on the live chat help thing, they just sent a copy & pasted essay of terms and conditions etc, stating you get up to advertised speeds depending on factors so on and so on, no effort to try and rectify it.

Just ring and say that would have been find if it was 14 or 15 etc not 6mb
#15
TGPips
dbibby1988
Itll be UP TO 17mbs. It depends how far you live from the exchange.
Yeah was guessing there would be terms and conditions as such, ie you will only get UP to the advertised speeds, just not even getting half of 17 seems a bit mean.

I don't live out in the sticks or anything.

It's the distance between your house and the local phone exchange that determines speeds on an ADSL2+ package like the one you're on. The speed goes from the 24Mbps maximum next to the exchange and decreases over around 4 miles of wire. Plenty of houses in urban areas have slow connections because they're on the border between one phone exchange and another and have a long wire.

Now ISPs these days do now provide estimates when you put in your location details (phone line/post code) but they can't do that everywhere they advertise, hence the '17Mbps' headline speeds.

There are occasions like the one ElGofre relates where something goes wrong and changing ISP fixes it, but they're the exception rather than the norm.

TGPips
What's annoying is I play PES online, and a few times now have been accused of being a 'lagger', and a cheat. So annoying as I am not, but makes my heart sink when I get accused of it, just because of our slow service.

Lag is generally caused by lost information (packet loss) or high response times. Gaming typically doesn't require much in the way of bandwidth. It's all about the quality of the connection, not the speed. A good 6Mbps connection is indistinguishable from anything faster once you're in game.
#16
Thanks for all the advice guys.
#17
Check using the test point behind the half plate, and one microfilter - if that gives an improvement, then you're looking for problems with your own wiring, like a missed microfilter
#18
Go here and check what speeds you should be getting, also if there is a fibre option, maybe consider upgrading. :D
https://www.productsandservices.bt.com/products/broadband-packages/
#19
arjanvirdi
Go here and check what speeds you should be getting, also if there is a fibre option, maybe consider upgrading. :Dhttps://www.productsandservices.bt.com/products/broadband-packages/

Thanks, I had a look:

You could get

Standard broadband
5.5Mb-12.5Mb
Estimated download speed range*
3Mb
Minimum speed guarantee*

Or

Fibre broadband
63Mb-80Mb
Estimated download speed* range
55Mb
Minimum speed guarantee*

Looks like fibre it'll have to be then! X)
#20
matth9999
Check using the test point behind the half plate, and one microfilter - if that gives an improvement, then you're looking for problems with your own wiring, like a missed microfilter

Sorry to sound dim, but how do I do this?
#21
TGPips
Thanks, I had a look:You could getStandard broadband5.5Mb-12.5MbEstimated download speed range*3MbMinimum speed guarantee*OrFibre broadband63Mb-80MbEstimated download speed* range55MbMinimum speed guarantee*Looks like fibre it'll have to be then! X)


TGPips
Sorry to sound dim, but how do I do this?


if an NTE5 can you try the test socket with a new filter and see if that helps stability

https://images.hotukdeals.com/comments/content/qh9Lt/31427411.jpg

if SSFP then try test socket with filter shown here with black arrow

https://images.hotukdeals.com/comments/content/59RIo/31427411.jpg

However, you are getting the speed it told you, so there may be little improvement.
#22
I got the same. It was usable but then I switched to BT Fibre and the line is much faster.

If you play online you need fibre. ADSL is just too slow for that and you'll get lag.
#23
TGPips
Thanks, I had a look:You could getStandard broadband5.5Mb-12.5MbEstimated download speed range*3MbMinimum speed guarantee*OrFibre broadband63Mb-80MbEstimated download speed* range55MbMinimum speed guarantee*Looks like fibre it'll have to be then! X)
TGPips
Sorry to sound dim, but how do I do this?
hearts22
I got the same. It was usable but then I switched to BT Fibre and the line is much faster. If you play online you need fibre. ADSL is just too slow for that and you'll get lag.


Ah ok, will have a little look out of interest on mine. As you say though, it looks like I am getting the kind of speed my post code gets anyway. Well slightly less, so might be worth trying it. Until (see below)...

... I get the Sky Fibre upgrade I just requested after talking to them. I should get decent speeds surely then. Not a bad deal, £11 a month for 18 months, £10 activation fee and no charge for new router, apart from another £10 postage.

Hopefully after all that is done I will not get accused of cheating! oO
#24
Thanks for the advice everyone.
#25
Where is the master socket in relation to the router?
For best performance on Sky fibre, for the VDSL last hop, you may need to revise your connections, best possible results would be with a VDSL filter faceplate driving a separate line to the router, actually, not sure if it MUST be done that way, to avoid potential degradation at the higher frequencies that VDSL uses

Fibre to the home is rare, only for superspeed service, the usual method is FTTC (Fibre to the cabinet), with the last hop still coming via the phone wire versus Virginmedia's HFC (Hybrid fibre Coaxial) where the last hop is over co-ax cable.

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