Smartfonestore purchase issue. - HotUKDeals
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Smartfonestore purchase issue.

£0.00 @ Smartfonestore
Hi guys I noticed the deals on the site smartfonestore from this website so I thought I'd get a Samsung s4 from there, gradeB used. I bought it on Monday and paid, and I had an email confirming my pur… Read More
sharpy09 Avatar
2y, 11m agoPosted 2 years, 11 months ago
Hi guys I noticed the deals on the site smartfonestore from this website so I thought I'd get a Samsung s4 from there, gradeB used. I bought it on Monday and paid, and I had an email confirming my purchase then saying my next email will be of a tracking number, however I didn't get another email from them. I have sent them two emails about it and no reply, gonna try ring on Monday to see what's going on but what do you guys think I should do? It says the phone should arrive in two days of purchase but it has been almost a week and their customer service has been POOR! I emailed on Thursday and Friday and receive no reply, now I'm scared I may not get a phone coming at All?!
Other Links From Smartfonestore:
sharpy09 Avatar
2y, 11m agoPosted 2 years, 11 months ago
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Responses/page:
#1
have you checked your junk folder?
#2
did you pay by credit card if you did you should be able to get your money back?. you might even be able to on a debit card depending on ur bank but with a credit card no problem.
#3
or did you set up an account as im sure you can track it in the my account section. seems a legit website as dodgy site the websites are awful and this looks like it has had a fair amount of time and money soent and most knock off ones dont stay up long enough to justify it.
#4
I've used them about 4-5 times without ant probs, I had a phone that after a week became barred but within 3 days I had a refund and bought a new one from them, phone them they were really helpful, hope this helps
#5
Legit company used them to purchase S4 Was a good service, check your account for tracking number and give them a ring must be a slight malfunction :)
#6
Ordered twice from them and received excellent items. Have spoken to a lady in customer service when wanting to know more about the company and she was really helpful.
I know it's frustrating but I'm sure they will help you track the phone down tomorrow
#7
used there a few times for various phones and always prompt and in really good condition.
#8
Having bought two phones from them, I can confirm these guys are a great company... Prompt delivery and items were excellent condition.. I also rang them to discuss a payment issue and they were very reassuring.
#9
Hey Matthew, I checked my junk, no luck. And if I look at my account at the order, under the tracking number it says N/A however the order was accepted. thank you guys for the reassurement, makes me feel a lot safer, I guess I'm gunna have to just ring them up tommorow, defo going to have a rant at them for not replying to my emails though cause it was very worrying and I'm usually at work during their opening hours.
#10
I have used this company several times and had no problems even when I had to cancel an order - customer service is very good too - but its always better to ring them 8)
#11
Turns out to be they had a stock error on their end, got refunded the delivery charge and theyre sending one out tomorrow, thanks guys!

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