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smyths broke McLaren buggy?

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Hi all sorry I know this isn't the usual questions people ask here but just wanted other parents opinions. I went into my local Smyths last week for a nosey they were renovating the store and had a fe… Read More
masesmum28 Avatar
2y, 6m agoPosted 2 years, 6 months ago
Hi all sorry I know this isn't the usual questions people ask here but just wanted other parents opinions. I went into my local Smyths last week for a nosey they were renovating the store and had a few buggy sitting ex display heavily reduced I saw the MacLaren I was currently pushing but newer version mines was quite old ect, for £50 they usually sell it for £140 so I picked it up gave my buggy away to someone in need of one then next day went to take my little boy out and realised there was a big padlock round the chassis I hadn't noticed it didn't obstruct it at all but was obviously but there to embarrass people from stealing it. My partner offered to buy a hacksaw and attempt to take it off but I was worried he would mark it or be too heavy handed also it was very thick so doubt it would have cut. Anyway took it in, the guy said he couldn't find the key they were closing so he didn't have anyone who deals with the keys about could we come back so we did next person said the same couldn't see a key but they did have them could we come back so again went back in to be told they don't have the key they will find the bolt cutters if we come back in. This is a 25 mins drive each way each time so started to get a bit fed up but today took it in again someone different knew nothing about it said Aww I'll go see if I can find bolt cutters took it in the back for half an hour brought it back folded up handed it to my bf and showed him a busted padlock said "we couldn't find any bolt cutters so pryed it open with 2 screwdrivers"! my partner thanked him and came out to the car went to put son in and one side of the seat shot back! he has snapped the plastic holding the metal bar on one side that hold the seat and reclines the seat back and forward. He took it back in and then was argued with by this guy saying he didn't realise he'd broken it but he would give him his money back we said they should be replacing the buggy as they broke it over something simple they refused as we didn't pay full price he wasn't the manager bit said he spoke to the manager and he said the same they would only give me the 50 back. What's other parents opinions of this?? Should they be giving me a replacement? I know have no buggy so if I except this I'll have to buy it at full price any advice would be great thanks

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masesmum28 Avatar
2y, 6m agoPosted 2 years, 6 months ago
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I'd be making them give me an exchange for another buggy. I brought something back to smyths n got same story "my manager said no" well I spoke to the manager n got what I wanted. Although your case is more complex than mine you have been inconvenienced so much more. I would phone the store and arrange with the manager a time you will call to sort this matter. Demand an exchange if they have same model in store, and explain why you deserve it.

Good luck

All Responses

(19) Jump to unreadPost an answer
Responses/page:
#1
I personally think it's not unreasonable to ask them to offer something similar regardless of price as they have caused you a huge inconvenience. Not sure if they are required to though, sorry.
#2
Get the 50 back n go get one from tesco x
#3
Happy new year. My eyes now hurt. Grrrr! :(
#4
Isn't this more of a mumsnet question?

:|
#5
I'd be making them give me an exchange for another buggy. I brought something back to smyths n got same story "my manager said no" well I spoke to the manager n got what I wanted. Although your case is more complex than mine you have been inconvenienced so much more. I would phone the store and arrange with the manager a time you will call to sort this matter. Demand an exchange if they have same model in store, and explain why you deserve it.

Good luck
#6
pinklillypops
I'd be making them give me an exchange for another buggy. I brought something back to smyths n got same story "my manager said no" well I spoke to the manager n got what I wanted. Although your case is more complex than mine you have been inconvenienced so much more. I would phone the store and arrange with the manager a time you will call to sort this matter. Demand an exchange if they have same model in store, and explain why you deserve it.

Good luck

Thanks thats what I think from a big store like this. I have asked for a call back from the manager when he is back in so hopefully il have better luck with him. They dont have any in there own store due to the refurbishment all the baby stuff is gone but the next nearest store (over an hour away) has it i said id get my partner to drive me there at our own hassle to pick up a replacement as i love and need the buggy so much but they wernt interested at all. Thanks for your response x
#7
mallerienewton
Get the 50 back n go get one from tesco x

Tesco dont sell it and its £140 everywhere thanks tho x
#8
Nope they can either refund or replace. Seen as it was cheaper to refund thats exactly what they are legally allowed to do.

You got a good deal at the time but because you got someone who works in Smyths to 'unlock' your buggy and they are liable for the damage. You took it back to the place of purchase and they opted to refund. If you had taken it to say a locksmith and they broke it then yes they would be required to replace as they could not refund you the cost as you did not buy it form them.

Cue someone coming along and telling me i know nothing (again)
banned#9
They've done all they need to by offering you a refund.
#10
Phone the head office don't deal with regular staff as they have no authority. Or actually get the manager out and let the manager to speak to head office.
#11
The buggy was purchased at a reduced price. The buyer paid cash. That concluded the contract. However, the seller left some of their property on the purchase ( the padlock). In attempting to remove their property, they have damaged yours.

Therefore the seller is now obliged to restore your buggy to the condition it was before they removed their property. This maybe trough repairing it To giving you a replacement one. You do not have to accept a refund since the contract has concluded. :-) that would be my argument
#12
redcastle
The buggy was purchased at a reduced price. The buyer paid cash. That concluded the contract. However, the seller left some of their property on the purchase ( the padlock). In attempting to remove their property, they have damaged yours.

Therefore the seller is now obliged to restore your buggy to the condition it was before they removed their property. This maybe trough repairing it To giving you a replacement one. You do not have to accept a refund since the contract has concluded. :-) that would be my argument


thanks redcastle that's a smart argument. I will try that when I hear back from them :)
#13
Youre only entitled to what you paid
#14
U tried toys r us....price match
#15
I'd think legally you are only entitled to the refund but with the inconvenience of all the journeys backwards and forwards and the fact that they broke it (it wasn't manufacturer's fault) you may get some where speaking to either a manager or sending a letter of complaint.
#16
The buggy was purchased at a reduced price. The buyer paid cash. That concluded the contract. However, the seller left some of their property on the purchase ( the padlock). In attempting to remove their property, they have damaged yours.

Therefore the seller is now obliged to restore your buggy to the condition it was before they removed their property. This maybe trough repairing it To giving you a replacement one. You do not have to accept a refund since the contract has concluded. :-) that would be my argument

I would go with this argument too whatever the legality of the matter. You bought it, took it away from the shop, used it and then took it back to them. They have now broken your property. Did they not realise there was a padlock on their stock when they sold it to you as I'm sure all display pushchairs will be the same?

If nothing else a company their size and for the sake of an extra few quid and your inconvenience, the 'right thing' to do is to give you a replacement.
#17
hi all thanks for your responses I didn't even speak to the guy at Smyth's again but registered a complaint over the phone the day it happened and last night got a call to go pick up a new one today so I'm very happy but was si stressful to deal with them, their customer facing customer service is still beyond a joke!
#18
Well done
#19
masesmum28
thanks op got one from forge store about 4 still left on the shelf now they we're restocking the isle x

oh so glad it helped someone !
They are a great size. my son has loved playing with it.

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