So i'm cancelling sky... - HotUKDeals
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So i'm cancelling sky...

Flodd Avatar
7y, 5m agoPosted 7 years, 5 months ago
I had Sky installed at my mothers house 15 years ago, she's been paying the £20 a month bills quite happily to watch TCM Movies and the like. I gave her my redundant sky box about 4 years ago (which sky no nothing about - they still think she's using the box from 15 years ago) thought to myself, i'll upgrade her to sky + and have her phone line bundled in as well so she's got less to keep track of...

1st call, they want £149 for the sky+ box and £60 to install it, I say I want to cancel so... they offer me a 'reconditioned' box for £30... so you've had over £4k out of my mother over the last 15 years and you want to charge me £29 for a box...!!! Way to look after your loyal customers...

So sod them, i'll shift it to Virgin Media... Anyone know of any deals?
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Flodd Avatar
7y, 5m agoPosted 7 years, 5 months ago
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Responses/page:
#1
Hang on a few days, they might ring and offer you something better.

Totally agree with you though, it's always the same for existing customers.
banned#2
Out of the frying pan into the fire IMHO.

If you think sky are bad, wait 'till you call Bombay............
#3
Ring Virgin and explain about Sky service, you may get lucky.

Or, if your not rushed, write to local paper or Richard Branson direct and ask how he treats his older loyal customers.
#4
never had it,never needed it tbh,I manage ok with the freeview channels,each to their own however
#5
boothy
never had it,never needed it tbh,I manage ok with the freeview channels,each to their own however


I do... either that or download it from rapidshare...

My mother only uses it to watch TCM or for the kids programmes when my brothers grand kids come round!

I'm just amazed that they're willing to let a 16 year customer walk away...
#6
yeah its pretty poor, alot of business do the same, BT,three :-(
#7
boothy
never had it,never needed it tbh,I manage ok with the freeview channels,each to their own however


I enjoy all the news channels.

Otherwise i'd bin it for freeview.

I hate the monopoly Murdock has over it.
#8
guv
Out of the frying pan into the fire IMHO.

If you think sky are bad, wait 'till you call Bombay............


Nooo.... Surely I'll be talking to a UK call centre to buy it though? They'll only have me call Bangladesh once i'm hoiked in...!?!?
#9
Write them a letter and send it recorded delivery alot harder to ignore then, other than some idiot on the end of the phone not listening to what you are saying.
#10
I left sky in march this year and they offered me nothing to stay even though I was on the top package, 2 months later a post card came through the door offering free Sky+, free install and a £50 Tesco gift card.
Sit on it a couple of months they will offer something.
#11
Broxy
Sit on it a couple of months they will offer something.


Good call - I'll get her a freeview box for a month or two...
#12
£30 for a reconditioned box, that's cheap. If you want a box with a hard drive in you have to pay for it. Yes they may have had good money from her but she has had a good service. Time to get in the game and just get the £30 box.

Some people are real cheapskates lol.
#13
Ive been with sky about 10 years and i just tried to upgrade from sky+multiroom to skyHD with multiroom,also wanted to have landline transfered to them from bt and take their broadband base sevice. They wanted £49 for hd box,£30 for install and another £60 for broadband start up.
Needless to say i told them to get lost and i was cancelling.
Rang Cancellation dept and they said i could have HDbox and all installs for nothing.
You get all the best deals when you threaten to leave a company
#14
ratatatatata
£30 for a reconditioned box, that's cheap. If you want a box with a hard drive in you have to pay for it. Yes they may have had good money from her but she has had a good service. Time to get in the game and just get the £30 box.

Some people are real cheapskates lol.


It's nothing to do with being cheap, I expect a bit of customer loyalty....

As a new customer I could get this installed FOC...

EDIT : We're also on a DEALS website... Christ on a bike I hope my taxes didn't put you through uni...

Bolded & Underlined = Serious business... (I'm getting the hang of this interweb lark)
#15
ratatatatata
£30 for a reconditioned box, that's cheap. If you want a box with a hard drive in you have to pay for it. Yes they may have had good money from her but she has had a good service. Time to get in the game and just get the £30 box.

Some people are real cheapskates lol.


Maybe so, but when they can offer new customers a free sky+ box, free installation, half price this and that etc, shouldn't customers that have been loyal many years be entitled to something??? Shocking way to do business if you ask me, there's a lot to be said for word of mouth advertising.....
#16
ratatatatata
£30 for a reconditioned box, that's cheap. If you want a box with a hard drive in you have to pay for it. Yes they may have had good money from her but she has had a good service. Time to get in the game and just get the £30 box.

Some people are real cheapskates lol.


They should be giving you a brand new box for £30 not a reconditioned.
New customers get it FOC.
It's not being cheap. Why should an existing cutomer have to pay over the odds for a box but a new customer can get it free and brand new (not reconditioned).
My mate works with sky and even he says they take the Pxxx out of existing customers:x
#17
they have 3 months for half price on sports and movies till 13th august. trying ot get customers onto sky sports before seasons starts.

August movies:
2. Indiana Jones and the Kingdom of theCrystal Skull [HD]
3. The Cottage [HD]
Space Chimps [HD]
4. Chronicles of Narnia: Prince Caspian [HD]
Skinwalkers [HD]
5. Iron Man [HD]
Igor [HD]
6. The Strangers [HD]
7. The Crew [HD]
Wild Child [HD]
8. Death Race [HD]
Big Stan [HD]
9. Never Back Down [HD]
Penelope [HD]
10. The Hunting Party [HD]
The X-Files: I Want To Believe [HD]
11. Meet Dave [HD]
Brideshead Revisited [HD]

september movies:
2. The Dark Knight [HD]
3. Crusade: A March Through Time [HD]
Dr Dolittle: Tail to the Chief [HD]
4. Adulthood [HD]
100 Feet [HD]
5. College Road Trip [HD]
Hancock [HD]
6. Burn After Reading [HD]
7. The Jerk Theory [HD]
Disaster Movie [HD]
8. Outpost [HD]
Bangkok Dangerous [HD]
9. The Accidental Husband [HD]
Fly Me To The Moon [HD]
10. Bart Got A Room [HD]
Tropic Thunder [HD]
11. Babylon AD [HD]
Kill Switch [HD]
12. Home of the Brave [HD]
The Gold Retrievers [HD]
#18
Flodd
Good call - I'll get her a freeview box for a month or two...


You dont need a freeview box

The sky box will work as a free view box after you cancel sky

So save your money
#19
QAL
You dont need a freeview box

The sky box will work as a free view box after you cancel sky

So save your money


Repped.
#20
elfself
they have 3 months for half price on sports and movies till 13th august. trying ot get customers onto sky sports before seasons starts.

August movies:
2. Indiana Jones and the Kingdom of theCrystal Skull [HD]
3. The Cottage [HD]
Space Chimps [HD]
4. Chronicles of Narnia: Prince Caspian [HD]
Skinwalkers [HD]
5. Iron Man [HD]
Igor [HD]
6. The Strangers [HD]
7. The Crew [HD]
Wild Child [HD]
8. Death Race [HD]
Big Stan [HD]
9. Never Back Down [HD]
Penelope [HD]
10. The Hunting Party [HD]
The X-Files: I Want To Believe [HD]
11. Meet Dave [HD]
Brideshead Revisited [HD]

september movies:
2. The Dark Knight [HD]
3. Crusade: A March Through Time [HD]
Dr Dolittle: Tail to the Chief [HD]
4. Adulthood [HD]
100 Feet [HD]
5. College Road Trip [HD]
Hancock [HD]
6. Burn After Reading [HD]
7. The Jerk Theory [HD]
Disaster Movie [HD]
8. Outpost [HD]
Bangkok Dangerous [HD]
9. The Accidental Husband [HD]
Fly Me To The Moon [HD]
10. Bart Got A Room [HD]
Tropic Thunder [HD]
11. Babylon AD [HD]
Kill Switch [HD]
12. Home of the Brave [HD]
The Gold Retrievers [HD]


Hiya elfself, where is the info for this?
#21
#22
kevinc6784
Ive been with sky about 10 years and i just tried to upgrade from sky+multiroom to skyHD with multiroom,also wanted to have landline transfered to them from bt and take their broadband base sevice. They wanted £49 for hd box,£30 for install and another £60 for broadband start up.
Needless to say i told them to get lost and i was cancelling.
Rang Cancellation dept and they said i could have HDbox and all installs for nothing.
You get all the best deals when you threaten to leave a company
I had hoped so but my 31 day notice is now counting down. I was offered nothing to stay.
#23
diabeticguy
kevinc6784
Ive been with sky about 10 years and i just tried to upgrade from sky+multiroom to skyHD with multiroom,also wanted to have landline transfered to them from bt and take their broadband base sevice. They wanted £49 for hd box,£30 for install and another £60 for broadband start up.
Needless to say i told them to get lost and i was cancelling.
Rang Cancellation dept and they said i could have HDbox and all installs for nothing.
You get all the best deals when you threaten to leave a company
I had hoped so but my 31 day notice is now counting down. I was offered nothing to stay.

They will phone you back in a day or two. Don't panic yet.

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