[SOLVED] Help plz, I got robbed a ~£1000 by Amazon! - HotUKDeals
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[SOLVED] Help plz, I got robbed a ~£1000 by Amazon!

£0.00 @ Amazon
Basically, I bought an expensive item from Amazon Warehouse Deals, worth close to £1000. I was at home, and all of a sudden received a notification saying item delivered and signed by me! I went out… Read More
haqm Avatar
6m, 1w agoPosted 6 months, 1 week ago
Basically, I bought an expensive item from Amazon Warehouse Deals, worth close to £1000.

I was at home, and all of a sudden received a notification saying item delivered and signed by me!

I went outside and nothing was there, nothing by the door, or neighbor ... etc

I called Amazon immediately, literally within minutes and was told they can't reach the driver, and I'll have to wait 48 hours for them to investigate.

They emailed me today saying that geo-location data shows that the driver arrived at my address, and package was signed by myself.

Now, they told to me to get lost (indirectly) and to call the police, and when I did, they said it's not a problem for police to deal with.

Any ideas please? -£1000 will cause me big damage.

Regards.

Update:

I asked the bank to step in, they asked me for proof of correspondence (lucky I re-did all correspondence with email!), and within 3 days issued me with a refund. Really excited now :-) :-) :-)

I would like to thank everyone who stepped in to help, including people who suggested what to do in the future to protect myself.

And those who didn't believe me, carry on "worshiping" Amazon" until you get stung!

Regards everyone.
Other Links From Amazon:
haqm Avatar
6m, 1w agoPosted 6 months, 1 week ago
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Top Responses

(1)
MrScotchBonnet
Someone's having fun downvoting. Probably the delivery driver.

It won't be him. He will busy gaming on two massive monitors! X)

All Responses

(87) Jump to unreadPost an answer
Responses/page:
Page:
#1
Check with your neighbours first, it's probably with them?
#2
Strange story. Don't believe you for many reasons
banned#3
ring police, ask locals if they have CCTV
#4
@meatpie613
Can you please list few?
Probably the same reasons Amazon didn't believe me!

Shall I post the complete letter I send to Amazon? It has all the details.

@ribena
One of the neighbors told me the van driver arrived, asked them if this was (insert similar address to my address here), and he replied no, then they disappeard, all happened within ~5 mins.
#5
that's odd....I had a similar experience last week where I wasn't in and Amazon delivered my item to my wheelie bin. ..which got emptied before I knew the parcel was in there. . I rang amazon. . they sent a replacement no problem x the driver isn't going to be able to prove it was delivered to you so amazon should see that once the investigate.
#6
No CCTV directed at my door.
Used debit card.

Asked Amazon for proof of delivery, they said we don't have access to it, I need to contact Law Enforcement Team
#7
Amazon will sort it for you -they have great customer service .
#8
What was it?
#9
sofiasar
ring police, ask locals if they have CCTV
Police refused to help, saying "The burden of proof is on Amazon .... etc" long and winded reply.
#10
peroxidase
What was it?
BenQ 32" UHD mon, and Samsung 34" Ultrawide.
banned#11
peroxidase
What was it?
A top of the range CCTV camera.
#12
rogparki
Amazon will sort it for you -they have great customer service .
They didn't, you'll be shocked if you heard them on the phone, the investigation team that is.
#13
loobyonetwothree
that's odd....I had a similar experience last week where I wasn't in and Amazon delivered my item to my wheelie bin. ..which got emptied before I knew the parcel was in there. . I rang amazon. . they sent a replacement no problem x the driver isn't going to be able to prove it was delivered to you so amazon should see that once the investigate.
Was the item expensive?
I had similar story to yours, and was replaced, item cost was £110.
banned#14
Someone's having fun downvoting. Probably the delivery driver.
#15
haqm
rogparki
Amazon will sort it for you -they have great customer service .
They didn't, you'll be shocked if you heard them on the phone, the investigation team that is.
Hard to believe . I'm not an Amazon fan but have been told so many times on here how marvellous their customer service is (_;) . If you didn't receive the item its down to Amazon to prove you did .
#16
MrScotchBonnet
Someone's having fun downvoting. Probably the delivery driver.

It won't be him. He will busy gaming on two massive monitors! X)
#17
If your telling the truth one of three things happened.
1 you neighbour nicked it
2 the driver put it somewhere "safe" when your neighbour wasn't looking
3 the driver nicked it

Check any sheds, bushes or other neighbours.
I'd put money on the driver putting it in a safe place, I know someone who had a similar most thing. Complained got a replacement then a few days later found it under a bush I'm their garden.
#18
Here is the full letter, excuse the tone, I was really angry after 10 of calls and correspondents:

To whom it may concern,

It came to my attention recently that Amazon gave student discount off warehouse deals, which enticed me to order a number of items I had wished to buy previously.

Of which are two very expensive monitors, BenQ BL3201PT (Order # xxx) and Samsung S34E790C (Order # xxx).

On Sunday (6/11/2016) morning, waiting patiently for the monitors, I received a notification on my phone stating that both monitors where delivered and signed by me (xxx).

I looked and there was no sign of the items, I then called Amazon IMMEDIATELY and told them the story.

They falsely claimed that I should not worry, and they’ll deal with it within 48 hours, which is something I felt uneasy about.

I then rang again to see if they can reach the driver, in case he misplaced it, but the person on the phone claimed that they couldn’t reach the drivers, as they were unreachable!

I made further calls to see what’s happening, but I was assured that the matter will be dealt with within 48 hours, and will get back to me after interviewing the driver (Where is the promised call Adam?).

All above can be confirmed by listening to the phone calls.

Today (8/11/2016), I received an email concluding that the items were delivered and signed by me, and no refund will be issued, without showing any evidence, not even my own signature! (Carl, who cannot give his full name unfortunately, claimed that it’s not possible).

I called (to speak with Adam, who falsely promised me a call after the investigation is over) but the women on the phone acted aggressively stating that I cannot reach the investigation team with regards to this matter, and shut the phone right on me!

As recommended by one of your unhelpful agents, I called the police to explain to them what happened, and they told me a number of things of which: “the burden of proof is on Amazon, and they should guarantee the delivery of the items, otherwise, they should provide evidence that the item was delivered”, this is not an exact quote, as I don’t have the fancy recorders as you do.

Now, to simplify the matter, here is my proof that the items were not delivered, and in fact was stolen or misplaced by your own driver:

1. I did not sign or receive anything, and was there when I received the notification.
2. No body from {{my address}} signed or received anything.
3. No body knocked during that period when the item was flagged as delivered.
4. Your driver was “unreachable!” during the right moment (i.e. when I called Amazon 1st time).
5. Your driver cannot describe any person on the house who can possibly sign for the items.
6. How is a geo-location a proof of delivery? I invite you to get to know your employees a bit little more: https://www.youtube.com/results?search_query=amazon+delivery+driver
7. Why would I steal a used and possibly faulty item? The 3rd (cheap, hence why it arrived!) monitor arrived today, described “as new” but has two dead pixels is going back, it took me less than seconds to spot.
8. See below what the witnesses said about the two drivers, whom were outside at that time: At around 11 and “something”, two teenagers where outside and saw a white van, “boxy” and “not very long”, with two white men inside, both wearing reflective jackets, one got off the van, asking them “is this {{similar sounding address}}”, and they replied “no”, he thanked them and left (How kind of him). He had small box, which says prime all around it, and {{similar sounding address}} printed on top”.

Now, how on earth can two teenagers have access to the delivery destinations of your drivers?
Also, how can a delivery van, on 2016 (approaching 2017) ask such a question! I don’t think you need high IQ score to figure out the intention of your drivers.

Now, my demand is simple:

1. My money back.

Otherwise:

1. Evidence to show the items were delivered. Parking, scribbling and driving off (Hitman style: https://www.youtube.com/watch?v=H0FfUm64GfI) doesn’t count unfortunately.
2. A written explanation as to why Amazon cannot provide me with either my items or a refund, which will be used as a base for legal proceeding.

As a bonus, I’ll guarantee you mine, my brother’s and my sister’s accounts will be closed immediately, no longer recommend Amazon, and no further dealings with Amazon will happen ever again ... I thought Sunday market was bad.

Regards.

xxxxxxxxxxxxxxx

8/11/2016
#19
MrScotchBonnet
Someone's having fun downvoting. Probably the delivery driver.
That's just one of the things I love about this site :( Degenerates -well past their bedtime .
[mod]#20
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?

Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
#21
its down to Amazon to prove you did .
That's what the police said, how do I go about it?
They said they have "a signature from me".
#22
I've had stuffed 'delivered' to my waste bin, and a relative had a £100 microwave delivered to his recycling bin when the family were away for a week during half term & the bin got wheeled away...

Edited By: Gollywood on Nov 08, 2016 22:15
#23
haqm
Here is the full letter, excuse the tone, I was really angry after 10 of calls and correspondents:

To whom it may concern,

It came to my attention recently that Amazon gave student discount off warehouse deals, which enticed me to order a number of items I had wished to buy previously.

Of which are two very expensive monitors, BenQ BL3201PT (Order # xxx) and Samsung S34E790C (Order # xxx).

On Sunday (6/11/2016) morning, waiting patiently for the monitors, I received a notification on my phone stating that both monitors where delivered and signed by me (xxx).

I looked and there was no sign of the items, I then called Amazon IMMEDIATELY and told them the story.

They falsely claimed that I should not worry, and they’ll deal with it within 48 hours, which is something I felt uneasy about.

I then rang again to see if they can reach the driver, in case he misplaced it, but the person on the phone claimed that they couldn’t reach the drivers, as they were unreachable!

I made further calls to see what’s happening, but I was assured that the matter will be dealt with within 48 hours, and will get back to me after interviewing the driver (Where is the promised call Adam?).

All above can be confirmed by listening to the phone calls.

Today (8/11/2016), I received an email concluding that the items were delivered and signed by me, and no refund will be issued, without showing any evidence, not even my own signature! (Carl, who cannot give his full name unfortunately, claimed that it’s not possible).

I called (to speak with Adam, who falsely promised me a call after the investigation is over) but the women on the phone acted aggressively stating that I cannot reach the investigation team with regards to this matter, and shut the phone right on me!

As recommended by one of your unhelpful agents, I called the police to explain to them what happened, and they told me a number of things of which: “the burden of proof is on Amazon, and they should guarantee the delivery of the items, otherwise, they should provide evidence that the item was delivered”, this is not an exact quote, as I don’t have the fancy recorders as you do.

Now, to simplify the matter, here is my proof that the items were not delivered, and in fact was stolen or misplaced by your own driver:

1. I did not sign or receive anything, and was there when I received the notification.
2. No body from {{my address}} signed or received anything.
3. No body knocked during that period when the item was flagged as delivered.
4. Your driver was “unreachable!” during the right moment (i.e. when I called Amazon 1st time).
5. Your driver cannot describe any person on the house who can possibly sign for the items.
6. How is a geo-location a proof of delivery? I invite you to get to know your employees a bit little more: https://www.youtube.com/results?search_query=amazon+delivery+driver
7. Why would I steal a used and possibly faulty item? The 3rd (cheap, hence why it arrived!) monitor arrived today, described “as new” but has two dead pixels is going back, it took me less than seconds to spot.
8. See below what the witnesses said about the two drivers, whom were outside at that time: At around 11 and “something”, two teenagers where outside and saw a white van, “boxy” and “not very long”, with two white men inside, both wearing reflective jackets, one got off the van, asking them “is this {{similar sounding address}}”, and they replied “no”, he thanked them and left (How kind of him). He had small box, which says prime all around it, and {{similar sounding address}} printed on top”.

Now, how on earth can two teenagers have access to the delivery destinations of your drivers?
Also, how can a delivery van, on 2016 (approaching 2017) ask such a question! I don’t think you need high IQ score to figure out the intention of your drivers.

Now, my demand is simple:

1. My money back.

Otherwise:

1. Evidence to show the items were delivered. Parking, scribbling and driving off (Hitman style: https://www.youtube.com/watch?v=H0FfUm64GfI) doesn’t count unfortunately.
2. A written explanation as to why Amazon cannot provide me with either my items or a refund, which will be used as a base for legal proceeding.

As a bonus, I’ll guarantee you mine, my brother’s and my sister’s accounts will be closed immediately, no longer recommend Amazon, and no further dealings with Amazon will happen ever again ... I thought Sunday market was bad.

Regards.

xxxxxxxxxxxxxxx

8/11/2016
To be honest I thought you were very restrained - I'll leave it to the Amazon fans to give you further advice .
#24
joedastudd
If your telling the truth one of three things happened.
1 you neighbour nicked it
2 the driver put it somewhere "safe" when your neighbour wasn't looking
3 the driver nicked it

Check any sheds, bushes or other neighbours.
I'd put money on the driver putting it in a safe place, I know someone who had a similar most thing. Complained got a replacement then a few days later found it under a bush I'm their garden.
Trust me on that, they aren't your typical neighbours, half of the time inside my house!
#25
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.
#26
magicjay1986
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?

Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
What's worse, I been an Amazon customer since forever, and this time they failed to believe me, I think the driver pulled a clever one!
banned#27
DAMNOME
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.

Someone in control of their finances doesn't need or want a credit card though.
#28
GAVINLEWISHUKD
MrScotchBonnet
Someone's having fun downvoting. Probably the delivery driver.
It won't be him. He will busy gaming on two massive monitors! X)
LOL, first smile today :D
#29
haqm
magicjay1986
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?
Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
What's worse, I been an Amazon customer since forever, and this time they failed to believe me, I think the driver pulled a clever one!
Obviously you should demand a copy of your signature on the "delivery note " Once they can't provide that should be sorted .
#30
DAMNOME
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.
Well, I seen how it dragged some people I know into debt, hence why I avoided it.
I didn't know enough about the bright side however, you telling me I could've done a chargeback on Amazon?
#31
rogparki
haqm
magicjay1986
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?
Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
What's worse, I been an Amazon customer since forever, and this time they failed to believe me, I think the driver pulled a clever one!
Obviously you should demand a copy of your signature on the "delivery note " Once they can't provide that should be sorted .

I did ask for it, over the phone, Carl asked me to ask the police or fraud action to request it from their law enforcement team.

Seriously, I'm lost, I never expected such a thing from Amazon, and I don't have prior experience similar to this.
#32
I know a parcel was signed for some one in a stair for a neighbour and they signed a false name and it is getting looked into as they think the driver signed it himself
#33
haqm
DAMNOME
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.
Well, I seen how it dragged some people I know into debt, hence why I avoided it.
I didn't know enough about the bright side however, you telling me I could've done a chargeback on Amazon?

You'd have been able to claim from the card company who would be equally liable as Amazon. If the card company choses to claim from Amazon is a matter for them but you'd get your refund from the card company.
#34
haqm
DAMNOME
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.
Well, I seen how it dragged some people I know into debt, hence why I avoided it.
I didn't know enough about the bright side however, you telling me I could've done a chargeback on Amazon?
Just demand a copy of "your" signature on the delivery note . I suspect they wont be able to provide that and will refund you . Its supposedly "your" signature it does NOT need the police to demand it -its yours !

Edited By: rogparki on Nov 08, 2016 22:28
[mod]#35
haqm
magicjay1986
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?
Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
What's worse, I been an Amazon customer since forever, and this time they failed to believe me, I think the driver pulled a clever one!

You need to prioritise getting a copy of the signature. I think this is crucial to the dispute.
#36
MrScotchBonnet
DAMNOME
I'll never understand why people don't use credit cards when it comes to items over £100.
You'd probably already have your money back by now if you had.

Someone in control of their finances doesn't need or want a credit card though.


Im in control of my finances and use credit. Only use 0 percent credit tho. Doesnt make any sense to buy outright if your given interest free credit
banned#37
haqm
rogparki
haqm
magicjay1986
When you say it was signed, do you mean they've put in any old signature or was it just entry of your surname?
Couple of weeks ago I had an Amazon order out for delivery...I watched the van turn up, driver had the item in his hand but for some reason I do not know he didn't even attempt to knock on my door and got back in the van with the parcel and drove off. I checked the online tracking and they had updated it to say a card had been left but no card was left. I wasn't able to pick it up from the local depot as I had no card. Amazon resolved it but still, leaves me not trusting the local delivery company. Anyway, cool story right.
What's worse, I been an Amazon customer since forever, and this time they failed to believe me, I think the driver pulled a clever one!
Obviously you should demand a copy of your signature on the "delivery note " Once they can't provide that should be sorted .
I did ask for it, over the phone, Carl asked me to ask the police or fraud action to request it from their law enforcement team.
Seriously, I'm lost, I never expected such a thing from Amazon, and I don't have prior experience similar to this.

Go to the county court if you have to, and get the Sherrifs in.
#38
If you have honestly not received the items and Amazon have not resolved it within 15 days. Then you can raise a payment dispute with your bank. They will send forms to which you will need to fill out and the bank will deal with a refund. I'm sure amazon will sort it though as despite what you're saying they are the best company for this to happen with. Amazon delivered to a house 100 doors away before and when I spoke to them there response was they would resend the order. I just said it's fine I'll knock on the house and get it and they then compensated for it instead.
#39
sox5
I know a parcel was signed for some one in a stair for a neighbour and they signed a false name and it is getting looked into as they think the driver signed it himself
Did it conclude, or is it still on going? Sound similar to mine.
I don't understand why they're failing to show me the signature.
I'll ask them in writing and paste the answer here.
#40
It was in my sister stairs in Edinburgh my parcel went missing last week I got a refund but I believe the y. Van got broken into and all parcels got taken from down south

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