Sports Direct returns policy in store purchases

They have the worst policy in the world, if it's faulty they have to legally refund, so make sure the item is faulty.
Play the game!

Its exchange or credit note only
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think it's exchange only

Will probably get criticised for this but people this is Sports Direct! Let's just say there's some stichin coming undone or something that shouldn't be on a new item and I think you should be able to get refund. I had to do it with shoes that had stichin coming undone and was refunded
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It's a pain in the **** is what it is.

I bought a T-shirt from them once, got home to find the stitching had been done wrong, manufacturing fault. Went back next day with receipt, all tags intact, wanting a straight swap. Had to wait for an available manager to authorise the exchange. Never known anything like it. It was a like for like swap on a clear faulty item, and I had to wait somewhere around 8 mins for authorisation. I work in retail, this was seriously customer unfriendly.

(edited)

iibdii

Just take it to store n tell them she not good or something makes it not … Just take it to store n tell them she not good or something makes it not feasible for u to keep If they don't call managerIf they still don't take names goRead lessRead more

She no good Mr Fawlty.

Credit note only. Will ensure I purchase elsewhere in future. Good quality retailers offer refund or exchange when items are in perfect condition. Sports Direct are lowest quality product and customer service. Lesson learned

Just take it to store n tell them she not good or something makes it not feasible for u to keep
If they don't call manager
If they still don't take names go

There's no statutory right for a refund on items purchased in store if there's nothing wrong them and you've just changed your mind.

I thought this might be the case!

Basically I got a pair of trainers. Asked for 9 and 10 to try on and literally waited about 20 minutes whilst the unhelpful staff got them from the stock room. They only brought 9s, which I tried on in a rush because I'd left my girl somewhere, and thought they were a bit tight but would do. Wasn't going to hang around 20 minutes for 10s! Turns out they are too tight now I've had a proper try at home.

I'd be happy with a store credit voucher. Might ask for that and see how it goes.

Voucher is all they do

Exchange
plus you have to wait in a mile long queue to get it

well if it's wrong size swap it or they should give u a credit at least in have bought shoes for kids and when they don't fit u just take them back as it's a bit difficult getting correct size when kids keep growing and shops keep putting random sizes on shoes. just say they are the wrong size I don't see what the issue will be he terms maybe on ur receipt.

Credit note

iibdii

Just take it to store n tell them she not good or something makes it not … Just take it to store n tell them she not good or something makes it not feasible for u to keep If they don't call managerIf they still don't take names goRead lessRead more

Makes a lot of sense.

Meant size lol

They do exchanges only or refund on a gift card.. they dont give cash back

I tried to exchange a present my husband had ( 2 t shirts Large) he needed extra large they would not exchange because we didn't know how they'd been paid for (cash, card etc) walked out of the shop in disgust will not ever shop there again

deleted199001121/07/2018 22:53

I tried to exchange a present my husband had ( 2 t shirts Large) he needed …I tried to exchange a present my husband had ( 2 t shirts Large) he needed extra large they would not exchange because we didn't know how they'd been paid for (cash, card etc) walked out of the shop in disgust will not ever shop there againRead lessRead more

So you had no receipt then or proof of purchase? In which case Sports Direct are better off.
The retail environment is a tough place to be right now. Taking every Tom, Dick and Harry at their word is risky. Not to mention that exchanges or refunds are not legally required.

Just popped into sportsdirect to exchange training bottoms as they were too big for my son, birthday Gift, , they refused to return as no receipt as proof purchase, I said that the tags are sportsdirect, they said no, manager ironically went on an hour break, disgusted

Treat their customers like their employees! Crap company don't shop there.