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sportsdirect claim

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I am totally desperate, made the complain with sportsdirect and they keep telling me to contact my local authorities as they cannot do anything, is that right? After all, I am customer and have some r… Read More
Daniellll Avatar
10m, 1w agoPosted 10 months, 1 week ago
I am totally desperate, made the complain with sportsdirect and they keep telling me to contact my local authorities as they cannot do anything, is that right? After all, I am customer and have some rights !! Can anyone please tell me who is right they or me? .. Here is what happened :
I have made an online order (total value 123.15£ ), this order should be delivered to me on Friday (8.7.2016 around 16:20) but I was not at home at this time and therefore after coming back home I found in my mailbox Calling card from Yodel saying that my parcel is left with a neighbour at house number 4. I have asked all people living there if they have my parcel and the answer was NO. The next day (9.7.2016) I called the delivery driver, whose number I found on online parcel tracking and he said to me that he gave it to the guy who was in front of the house number 4 and that he will come around 5 pm and help me to sort it out. He did not show up and around 9pm and 20 missed calls he finally answered the call (horrendous attitude) and said that his job is done and gave me description of that guy (black hair, about 6 ft tall, slim, name Paul) but nobody of this description live there. I went to ask tenants of that house again and the answer was the same - nobody took over my parcel.
To sum up, I do not have my parcel and I do not know to whom the delivery driver gave it to but it surely was not my neighbour.
Daniellll Avatar
10m, 1w agoPosted 10 months, 1 week ago
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#1
how did you pay for the items? you could try a charge back alternatively speak to citizens advice and report items as stolen suppling sports direct with crime reference explain that the items were not delivered securely and you want a refund.
#2
There gps tracked so start by getting that and the POD first from yodel
#3
Here is exact response from Sportsdirect, I need to say that I have made this complain through Resolver, they sent me Yodel claim form which I filled and sent back to them, after this action I have not heart from them more than week and today I received this:
Thank you for your patience on this matter.

We have re opened this dispute and escalated it to Yodel security and management.

The driver has been interviewed and has also returned to your street to refresh his memory and is confident that the parcel was signed for by number 4 and the driver did witness the person enter the property with the parcel. As previously advised, the satellite tracking we have for the delivery places the driver out side of the property at the delivery time.

It is with in Yodel's terms and conditions that if you are not home at the delivery time the parcel would be left with a neighbour. As your parcel has been delivered with in these terms and conditions and all information obtained supports this we are unable to resend or refund the order.

The only thing we can advise is that you contact your local authorities if you are still unable to obtain your order from the neighbours address.

I am sorry we could not be of more assistance.
#4
Daniellll
Here is exact response from Sportsdirect, I need to say that I have made this complain through Resolver, they sent me Yodel claim form which I filled and sent back to them, after this action I have not heart from them more than week and today I received this:
Thank you for your patience on this matter.
We have re opened this dispute and escalated it to Yodel security and management.
The driver has been interviewed and has also returned to your street to refresh his memory and is confident that the parcel was signed for by number 4 and the driver did witness the person enter the property with the parcel. As previously advised, the satellite tracking we have for the delivery places the driver out side of the property at the delivery time.
It is with in Yodel's terms and conditions that if you are not home at the delivery time the parcel would be left with a neighbour. As your parcel has been delivered with in these terms and conditions and all information obtained supports this we are unable to resend or refund the order.
The only thing we can advise is that you contact your local authorities if you are still unable to obtain your order from the neighbours address.
I am sorry we could not be of more assistance.
I'll research a bit further for you but in the meantime did you contract yodel to deliver this for you or did Sports Direct? If the latter, was it made clear to you the T&Cs of delivery?
#5
Its sports indirect issue to sort out so ring them and get them to send another order out all good companies do this if not post this on social media Twitter Facebook usually get things sorted quicker
#6
OK, read ALL of this
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

It is clear that Sports Direct are the ones you should be complaining to - not Yodel. It is Sports Direct responsibility to deal with Yodel. I'm guessing you gave no authorisation to leave your parcel with anyone else.

If having read the link provided you still need some advice then contact
Citizens Advice consumer helpline on 03454 04 05 06.
#7
Ive had this argument before for a botched delivery, they send you a POD and proof of vehicle tracking which is no proof whatsoever. The GPS proves where a vehicle was at any given day or time, but offers no evidence regarding a parcel as it's not directly attached to that. Beyond frustrating when they tout signatures of people that have nothing to do with the delivery address and GPS as neither are proof of delivery. I got lucky the company I bought from backed down when they finally realised I wasnt going to and resent the order.
#8
tardytortoise
Daniellll
Here is exact response from Sportsdirect, I need to say that I have made this complain through Resolver, they sent me Yodel claim form which I filled and sent back to them, after this action I have not heart from them more than week and today I received this:
Thank you for your patience on this matter.
We have re opened this dispute and escalated it to Yodel security and management.
The driver has been interviewed and has also returned to your street to refresh his memory and is confident that the parcel was signed for by number 4 and the driver did witness the person enter the property with the parcel. As previously advised, the satellite tracking we have for the delivery places the driver out side of the property at the delivery time.
It is with in Yodel's terms and conditions that if you are not home at the delivery time the parcel would be left with a neighbour. As your parcel has been delivered with in these terms and conditions and all information obtained supports this we are unable to resend or refund the order.
The only thing we can advise is that you contact your local authorities if you are still unable to obtain your order from the neighbours address.
I am sorry we could not be of more assistance.
I'll research a bit further for you but in the meantime did you contract yodel to deliver this for you or did Sports Direct? If the latter, was it made clear to you the T&Cs of delivery?
Sportsdirect did. I did not know who will deliver my parcel. I have never had any problem in past with delivery and therefore I did not care too much who is gonna deliver it.
#9
Daniellll
tardytortoise
Daniellll
Here is exact response from Sportsdirect, I need to say that I have made this complain through Resolver, they sent me Yodel claim form which I filled and sent back to them, after this action I have not heart from them more than week and today I received this:
Thank you for your patience on this matter.
We have re opened this dispute and escalated it to Yodel security and management.
The driver has been interviewed and has also returned to your street to refresh his memory and is confident that the parcel was signed for by number 4 and the driver did witness the person enter the property with the parcel. As previously advised, the satellite tracking we have for the delivery places the driver out side of the property at the delivery time.
It is with in Yodel's terms and conditions that if you are not home at the delivery time the parcel would be left with a neighbour. As your parcel has been delivered with in these terms and conditions and all information obtained supports this we are unable to resend or refund the order.
The only thing we can advise is that you contact your local authorities if you are still unable to obtain your order from the neighbours address.
I am sorry we could not be of more assistance.
I'll research a bit further for you but in the meantime did you contract yodel to deliver this for you or did Sports Direct? If the latter, was it made clear to you the T&Cs of delivery?
Sportsdirect did. I did not know who will deliver my parcel. I have never had any problem in past with delivery and therefore I did not care too much who is gonna deliver it.
see my reply #6
#10
tardytortoise
OK, read ALL of this
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

It is clear that Sports Direct are the ones you should be complaining to - not Yodel. It is Sports Direct responsibility to deal with Yodel. I'm guessing you gave no authorisation to leave your parcel with anyone else.

If having read the link provided you still need some advice then contact
Citizens Advice consumer helpline on 03454 04 05 06.

Yes, but they also argue that I did not state anywhere that my parcel cant be left with a neighbour.
#11
Daniellll
tardytortoise
OK, read ALL of thishttps://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
It is clear that Sports Direct are the ones you should be complaining to - not Yodel. It is Sports Direct responsibility to deal with Yodel. I'm guessing you gave no authorisation to leave your parcel with anyone else.
If having read the link provided you still need some advice then contact
Citizens Advice consumer helpline on 03454 04 05 06.
Yes, but they also argue that I did not state anywhere that my parcel cant be left with a neighbour.
who said that - Yodel or Sports Direct? Did they give you an opportunity to say that anywhere? If so, did you say yes or no? They are struggling to get off the hook with this. You either show them straight that you know what your rights are and are prepared ultimatey to go to the Small Claims court to get your money back. Did you read the link I sent you? How did you pay - just get your money back - take your business elsewhere. Ring the number I gave you - they will tell you exactly what to do. You have asked for advice on here. Now just take the advice.
#12
1. this is total nonsense..you paid...you didnt receive, tell your bank/card issuer who will refund you.

2. i do however doubt your story...I simply CANNOT believe that their is £123 quids worth of goods worth ordering from SD. Fat Cashleys pie bill maybe...
#13
tardytortoise
Daniellll
tardytortoise
OK, read ALL of thishttps://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/
It is clear that Sports Direct are the ones you should be complaining to - not Yodel. It is Sports Direct responsibility to deal with Yodel. I'm guessing you gave no authorisation to leave your parcel with anyone else.
If having read the link provided you still need some advice then contact
Citizens Advice consumer helpline on 03454 04 05 06.
Yes, but they also argue that I did not state anywhere that my parcel cant be left with a neighbour.
who said that - Yodel or Sports Direct? Did they give you an opportunity to say that anywhere? If so, did you say yes or no? They are struggling to get off the hook with this. You either show them straight that you know what your rights are and are prepared ultimatey to go to the Small Claims court to get your money back. Did you read the link I sent you? How did you pay - just get your money back - take your business elsewhere. Ring the number I gave you - they will tell you exactly what to do. You have asked for advice on here. Now just take the advice.

Thank you, will definitely call there tomorrow.
#14
Your claim is with sportsdirect. Unfortunately, I don't find their customer service is very good. Stack them high and sell them cheap retailer so don't expect much from them when things go wrong. They don't even give refunds, only credit notes, which shows what sort of retailer they are. I do not see this as an easy battle for you.

All you can do is tell Sports Direct they are responsible as the parcel was not delivered. It is not your job to report the loss to the police as you were never in the possession of the goods so it was never yours to report stolen.

Tell them that you will take them to the small claims court (if you can't get your money back from your credit card or debit card provider) and post about their poor customer service and irresponsibility on internet websites to warn other shoppers not to order from their website.
#15
Like most on here I agree you will not have an easy battle. I would next try going down the route of sending an email to the CEO. His team may help resolve this issue, but when you do email him I would demand for refund.

http://www.ceoemail.com/s.php?id=ceo-9130
#16
mutley1
Your claim is with sportsdirect. Unfortunately, I don't find their customer service is very good. Stack them high and sell them cheap retailer so don't expect much from them when things go wrong. They don't even give refunds, only credit notes, which shows what sort of retailer they are. I do not see this as an easy battle for you.
All you can do is tell Sports Direct they are responsible as the parcel was not delivered. It is not your job to report the loss to the police as you were never in the possession of the goods so it was never yours to report stolen.
Tell them that you will take them to the small claims court (if you can't get your money back from your credit card or debit card provider) and post about their poor customer service and irresponsibility on internet websites to warn other shoppers not to order from their website.

If I go to my bank and ask for my money back and also get them, can sportsdirect rise an object? I do not want to have even more problems than I already have.
#17
Martin Lewis has advice with a template letter link http://www.moneysavingexpert.com/shopping/delivery-rights#claim
#18
I'm curious why you would join a deals site to ask advice , I'm dubious on this one oO
#19
Daniellll
mutley1
Your claim is with sportsdirect. Unfortunately, I don't find their customer service is very good. Stack them high and sell them cheap retailer so don't expect much from them when things go wrong. They don't even give refunds, only credit notes, which shows what sort of retailer they are. I do not see this as an easy battle for you.
All you can do is tell Sports Direct they are responsible as the parcel was not delivered. It is not your job to report the loss to the police as you were never in the possession of the goods so it was never yours to report stolen.
Tell them that you will take them to the small claims court (if you can't get your money back from your credit card or debit card provider) and post about their poor customer service and irresponsibility on internet websites to warn other shoppers not to order from their website.
If I go to my bank and ask for my money back and also get them, can sportsdirect rise an object? I do not want to have even more problems than I already have.
Please oh please just follow the link and advice you were given in #6. It really is quite easy. You are looking for problems that dont exist. You did read the bit about "how you paid?" Just do it. Sheesh!
#20
Daniellll
mutley1
Your claim is with sportsdirect. Unfortunately, I don't find their customer service is very good. Stack them high and sell them cheap retailer so don't expect much from them when things go wrong. They don't even give refunds, only credit notes, which shows what sort of retailer they are. I do not see this as an easy battle for you.
All you can do is tell Sports Direct they are responsible as the parcel was not delivered. It is not your job to report the loss to the police as you were never in the possession of the goods so it was never yours to report stolen.
Tell them that you will take them to the small claims court (if you can't get your money back from your credit card or debit card provider) and post about their poor customer service and irresponsibility on internet websites to warn other shoppers not to order from their website.
If I go to my bank and ask for my money back and also get them, can sportsdirect rise an object? I do not want to have even more problems than I already have.

You won't have any problem if your bank gets the money back for you if you paid with a debit card, which i assume you have done. It is easier to get your money back with a credit card as i tried to get my money back with a debit card and my bank, natwest, was not interested in helping.

The only way you could end up in more trouble is if you leave this and end up with no parcel. Fight, fight and stand your ground.
#21
Every bit of advice on here is spot on, I'll be watching this thread out of interest. Good luck op I do know SD are a nightmare
banned#22
jonnybravo99
1. this is total nonsense..you paid...you didnt receive, tell your bank/card issuer who will refund you.

This... just insist on a refund from your bank.
#23
Sports Direct are a disgrace! They are a perfect example of what happens when there is a complete lack of enforcement of Consumer Law in this country. Do a chargeback with your bank saying item not received & you will get your money back. You only need to call the bank... they will do the rest for you.
#24
Bradleigh
I'm curious why you would join a deals site to ask advice , I'm dubious on this one oO
Because he wants advice from wherever he can get it from?
£125 is a lot of money and I'm assure OP really wants his goods or his money back.
#25
Had **** CS from SD.. like another poster stated, stack 'em high, sell em dirt cheap... no lack of respect for CS.

Whilst you should really act responsible, by not posting on social media, sometimes, it does get the attention that is required. A call to your bank ASAP to ask for chargeback is a good shout too

Edited By: Disco on Aug 19, 2016 01:38

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