I am totally desperate, made the complain with sportsdirect and they keep telling me to contact my local authorities as they cannot do anything, is that right? After all, I am customer and have some rights !! Can anyone please tell me who is right they or me? .. Here is what happened :
I have made an online order (total value 123.15£ ), this order should be delivered to me on Friday (8.7.2016 around 16:20) but I was not at home at this time and therefore after coming back home I found in my mailbox Calling card from Yodel saying that my parcel is left with a neighbour at house number 4. I have asked all people living there if they have my parcel and the answer was NO. The next day (9.7.2016) I called the delivery driver, whose number I found on online parcel tracking and he said to me that he gave it to the guy who was in front of the house number 4 and that he will come around 5 pm and help me to sort it out. He did not show up and around 9pm and 20 missed calls he finally answered the call (horrendous attitude) and said that his job is done and gave me description of that guy (black hair, about 6 ft tall, slim, name Paul) but nobody of this description live there. I went to ask tenants of that house again and the answer was the same - nobody took over my parcel.
To sum up, I do not have my parcel and I do not know to whom the delivery driver gave it to but it surely was not my neighbour.