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Surcharge on item bought off Ebay for a dvd sent from Guernsey.

silva21silva21

Bought a used dvd 2wks ago from a seller on Ebay for £3.45 the dvd was £1.70 and p&p was £1.75. I contacted the seller at the weekend to say it hadn't arrived and she said give it a few more days apparently there's been a change to custom and excess rules and there has been a backlog.

Well i got a card through the door today from Royal Mail saying they're holding the item awaiting payment from me for the amount of £8.55 (£8 handling fee and 55p excess duty). This is extortionate for a dvd that even brand new you could buy for around £8.

The seller did say she would pay any excess charge in the message she sent but feel that would be unfair on her.

If payment isn't made item will be returned to sender after 21days.

What would you do? Anybody else had a similar problem recently?

All Responses (10)

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    Lyrrad
    Not had the problem. I thought £18.00 was the threshold (7 day shopper in Guernsey springs to mind).

    I would offer to split the costs of the £1.75 postage explaining the situation and let her re-sell it.

    Otherwise split the £8.55.
    Mum2ConnornCerys
    I'm sure I've had similar items of similar value and more and been sent from Guernsey I thought Tesco Entertainment stuff used to come from there ? I never had to pay anything, maybe I'm getting mixed up with Jersey ? I've paid import tax but that's been on items from outside E.U.
    silva21
    Lyrrad
    Not had the problem. I thought £18.00 was the threshold (7 day shopper in Guernsey springs to mind).

    I would offer to split the costs of the £1.75 postage explaining the situation and let her re-sell it.

    Otherwise split the £8.55.


    Yeah i didn't think you would pay any duty on such a small item but then again Play.com are stopping selling goods from April because of change in VAT laws from Guernsey

    I've decided to email the seller and give her the option, don't think it's fair either of us should pay the £8.55 as this is unreasonable and if she gets her dvd returned maybe i can have a refund.

    Edited By: silva21 on Jan 31, 2013 16:19
    deathtrap3000
    Let it get sent back and ask for a refund from the seller. It would be cheaper for her and you can get it from somewhere else.
    splatsplatsplat
    Interdasting
    RonChew
    The rules changed on 1 April 2012 for the Channel Islands. There is no VAT exemption any longer.
    Mum2ConnornCerys
    It wouldn't be so bad paying the 55p but Royal Mail's handling fee is hefty. Will not be buying anything from Channel Islands then, going have to be looking at where websites ship from.
    Argoj
    I bet there was no label stating value less then the tax threshold.
    csiman
    RonChew
    The rules changed on 1 April 2012 for the Channel Islands. There is no VAT exemption any longer.

    Doesn't explain a charge on a £3 DVD though
    ceres
    Looks like your seller missed a trick in not registering for prepayment

    "EU 'Special Territories'

    The EU 'Special Territories' are The Aland Islands (Finland), The Canary Islands (Spain), The Channel Islands (UK)*, The French Overseas Departments of Guadeloupe, French Guiana, Martinique and Reunion and Mount Athos also known as Agion Poros (Greece).

    Read about which countries are in the EU in A guide for international post users Notice 143

    Customs Duty, Excise Duty and import VAT: introduction

    *From 1 April 2012, all mail order goods sent to the UK from the Channel Islands is subject to VAT at import.

    HM Revenue & Customs operates a scheme with the Channel Islands for the prepayment of import VAT, and all mail order businesses based in the Channel Islands are entitled to apply to join. Goods sent this way do not incur further customs charges in the UK, and do not incur the Royal Mail/Parcelforce handling fee.

    If exporters choose not to send goods using this facility, they will be subject to the customs charging process in the UK, which will inevitably mean a longer processing time before they are delivered to the customer. Items sent outside this scheme will also be subject to the Royal Mail/Parcelforce handling fee."

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