So my brother bought a Surface Pro 4 from CEX around 8 months ago. It has since developed a fault where the right hand side of the touchscreen doesn't work (Weirdly the left hand side is fine). No noticeable damage to the screen or anything. My brother is extremely careful with it and he says he hasn't dropped it and it seems likely. The only damage on the device is a small dent on the corner of the device that was there when it was bought.
We took it back to CEX who sent it off to their repairer. Received it back yesterday and they said the only way it could happen was accidental damage and that they didn't cover accidental damage with their warranty.
Any ideas of what we should do? It was far from a cheap device! I don't know how we'd argue it as we have no proof of anything and CEX won't believe anything.
If we can't argue with CEX is there anything else we can do? Or should we just reside ourselves to the fact we can't do anything and will have to repair / trash it ourselves? In which case, is it worth repairing? Has anyone used a company that coulee fix it for cheap?
Thanks in advance!