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Switched computer on to this please help

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I know it's not a deal. I switched my computer on . It's Windows 10 An acer computer . Can't get past this screen .any help please. Read More
bettyrheyetti Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
I know it's not a deal.

I switched my computer on .

It's Windows 10

An acer computer .

Can't get past this screen .any help please.
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bettyrheyetti Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
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Top Responses

(1)
bettyrheyetti
I'm trying to add a photo
First post on here..

Post the image on postimg.org - that'll give you a link, paste it here using the image tool above the text box, or between IMG & /IMG tags... you need to put square brackets around the tags though...

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(54) Jump to unreadPost an answer
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#1
??? not much to go on inspector !
#2
What screen? I have acer laptop with win 10
#3
what cant you get past as going on your title i assumed their would be a photo ?
#4
I'm trying to add a photo
First post on here..


Edited By: bettyrheyetti on Mar 08, 2017 20:22
#5
lollypoplee
what cant you get past as going on your title i assumed their would be a photo ?
I'm trying to add pics .cant find out how to from ipad
#6
bettyrheyetti
I'm trying to add a photo
First post on here..

Post the image on postimg.org - that'll give you a link, paste it here using the image tool above the text box, or between IMG & /IMG tags... you need to put square brackets around the tags though...
#8


im guessing she cannot get that far ? i was gonna say the same as you but i THINK shes stuck at the initial windows 10 spinning circle screen ?
in that respect she would need a boot disc or usb and knowledge of how to change the bios to boot from it and seeing as shes struggling posting a picture i dolnt hold much hope X)
#9
It's trying a start up repair .but
not successful
Stop code was 0xc000021a
#13
https://s23.postimg.org/kpcyupjx7/image.jpg
#14
https://s29.postimg.org/f6km1gjfb/image.jpg
#15
https://s30.postimg.org/9o2dczgnl/image.jpg
#16
lollypoplee

im guessing she cannot get that far ? i was gonna say the same as you but i THINK shes stuck at the initial windows 10 spinning circle screen ?
in that respect she would need a boot disc or usb and knowledge of how to change the bios to boot from it and seeing as shes struggling posting a picture i dolnt hold much hope X)
Pics added
#17
lollypoplee
??? not much to go on inspector !
I've added pics
#18
have you tried selecting the advanced options and then selecting "system restore" ?
#19
thats probably the safest and easiest option at the moment.
windows should then select the day andcdate most suitable
#20
lollypoplee
im guessing she cannot get that far ? i was gonna say the same as you but i THINK shes stuck at the initial windows 10 spinning circle screen ?
in that respect she would need a boot disc or usb and knowledge of how to change the bios to boot from it and seeing as shes struggling posting a picture i dolnt hold much hope X)

Turns out she could actually be a he ;) but yep... agree with you, try a system restore.

Edited By: miikeyblue on Mar 08, 2017 21:05
#21
miikeyblue
lollypoplee
im guessing she cannot get that far ? i was gonna say the same as you but i THINK shes stuck at the initial windows 10 spinning circle screen ?
in that respect she would need a boot disc or usb and knowledge of how to change the bios to boot from it and seeing as shes struggling posting a picture i dolnt hold much hope X)

Turns out she could actually be a he ;) but yep... agree with you, try a system restore.


but his/her name is betty X)X)X) ????
hmmmm........ betty as frank spencer says lol
#22
#23
Ihttps://s28.postimg.org/5bupi8kxp/image.jpg
#24
miikeyblue
lollypoplee
im guessing she cannot get that far ? i was gonna say the same as you but i THINK shes stuck at the initial windows 10 spinning circle screen ?
in that respect she would need a boot disc or usb and knowledge of how to change the bios to boot from it and seeing as shes struggling posting a picture i dolnt hold much hope X)
Turns out she could actually be a he ;) but yep... agree with you, try a system restore.
System restore didn't work
#25
Ok... can you boot to command prompt?
#26
barrel24

Actually... before you go off trying to find command prompt... do this first!
#27
Will try that
#28
miikeyblue
barrel24
Actually... before you go off trying to find command prompt... do this first!
It's attempting repair
#29
i thought you had already attempted repair and it failed ?
anb Microsoft are telling to use the shift and restart method but how are you gonna manage that when you are unable to reach the login screen ???
#30
lollypoplee
i thought you had already attempted repair and it failed ?
anb Microsoft are telling to use the shift and restart method but how are you gonna manage that when you are unable to reach the login screen ???
I did try it and it did fail .got to try again.
You got any ideas
#31
bettyrheyetti
lollypoplee
i thought you had already attempted repair and it failed ?
anb Microsoft are telling to use the shift and restart method but how are you gonna manage that when you are unable to reach the login screen ???
I did try it and it did fail .got to try again.
You got any ideas
I'm out my depth on this
#32
are you bothered about loosing the data on it ?
did you have a local account or live account ?
local account : username and password at logon screen.
live account : full username and email address and password at logon screen.
if you had a live account most of your data will be backed up on the cloud
#33
lollypoplee
are you bothered about loosing the data on it ?
did you have a local account or live account ?
local account : username and password at logon screen.
live account : full username and email address and password at logon screen.
if you had a live account most of your data will be backed up on the cloud
Just a local account
#34
are you bothered about loosing the data on it ?
#35
Not too fussed
lollypoplee
are you bothered about loosing the data on it ?
Would rather not lose data .but might have to
#36
if you can get back to the advanced options screen after it fails to repair, you could select the startup settings and then select the option that lets you enable safe mode while booting.
might help, its just a thought
#37
https://s8.postimg.org/tpvjzjeet/image.jpg
#38
lollypoplee
if you can get back to the advanced options screen after it fails to repair, you could select the startup settings and then select the option that lets you enable safe mode while booting.
might help, its just a thought
What one
#39
press number 4 or might be f4
#40
then when it restarts it should stop on a black screen with writing, choose safe mode

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