Tesco Direct returns & refunds having used a code - HotUKDeals
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Tesco Direct returns & refunds having used a code

doby1 Avatar
2y, 1m agoPosted 2 years, 1 month ago
I would like to return an item to Tesco Direct but I'm not sure on their refund policy when having used a discount code. I've looked through thier T&Cs but can not find anything regarding it.

I used a '£10 off £50 spend' code but the item I'd like to return would bring the order to under £50 in total. Would I then loose the discount which presumably would get deducted from the refundable amount? Has anyone been in this situation before?
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doby1 Avatar
2y, 1m agoPosted 2 years, 1 month ago
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#1
They only refund what was actually debited

Pretty obvious really otherwise we would all be returning things for free cash lol
#2
chocci
They only refund what was actually debited

Pretty obvious really otherwise we would all be returning things for free cash lol

I think you misunderstood what I meant.

I want to return something that cost £10, as this would then bring the total order below the £50 needed for use of the code would they essentially refund me nothing? In which case there would be no point returning it.

I know certain retailers do this, I'm just wondering if Tesco Direct do too?


Edited By: doby1 on Dec 11, 2014 16:00
#3
they usually refund the price on the invoice and ignore the voucher if returning in store

Edited By: deanos on Dec 11, 2014 16:15
#4
I think what they should do, is split the £10 off between each item(they do this on clothing)

So for example if you bought 5 x £10 items, they £10 off will be divided into 5 x £2 off each item. In theory in this example you would get back £8 on returning 1 item. However, having said this, I'm not sure they check on direct so you may get the full refund anyway.
#5
you will loose the £10 discount. I was in same case as you. i returmed a £15 item and got only £5 refunded. I did not agree and said in this case, i cancel the return but they say it was too late as it was processed. so i returned the rest of the order later... also unfortunately you can not reuse the same code on a new order... so i

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