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Tesco - Double the difference...what would you do?

£0.00 @ Tesco
So I noticed in Tesco that some expensive gift sets were reduced to clear (£37.50 and £32.50) but went through as full price (£75 and £65). Before purchasing I checked with Customer Service that they …
curtis_daniel Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
So I noticed in Tesco that some expensive gift sets were reduced to clear (£37.50 and £32.50) but went through as full price (£75 and £65). Before purchasing I checked with Customer Service that they still offer dtd and they said yes they do. Anyway after buying the items the store manager was called down when I tried to claim and she said they could only sell them to me at the reduced price and would not honour dtd. What would you do/have done? Cheers
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curtis_daniel Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
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#1
ignore

Edited By: miketheking14 on Jan 10, 2017 18:51: just
#2
miketheking14
sorry what's DTD??
double the difference - see title

contact head office, its their policy so should stick to it
though if it was just purchased to take advantage of the dtd its a bit cheeky, honest purchase with mistake is a different matter

Edited By: brilly on Jan 10, 2017 18:51
#3
name and shame the store. Twitter or Facebook customer service.
#4
curtis_daniel
What would you do/have done? Cheers
At the time: requested the manager formally record my dissasatisfaction in failing to honour DTD and record the amounts involved and the reason why that specific purchase was excluded. Immediately afterwards: review DTD t&c to identify any stated exclusions. Subsequently: act on t&c / exclusions as appropriate.
#5
Tesco at Wishaw have overcharged me a few times and I just received back what I was overcharged; Also still up to their old tricks of stocking shelves with higher priced stock than the Label Price showing.
#6
Surely as it was just a till error which meant they went through at the wrong price, that means they can only offer you the refund down to the actual price? They can't offer DTD on products unless they're actually selling and advertising for the higher price? As it was an internal till error the DTD doesn't apply especially as till errors like this are store specific so the gift sets still count as actually been the lower price...

Come to think of it I don't even think reduced to clear stock would be included in the DTD thing anyway!


Edited By: ieame on Jan 10, 2017 20:17: Info
#7
As you did mention you asked about DTD before you went to buy it so you might have been aware that those items will come up at full price? How did you know about it?Behind the answer might be the reason why they did choose do not to honore the DTD in your case.
#8
ieame
Surely as it was just a till error which meant they went through at the wrong price, that means they can only offer you the refund down to the actual price? They can't offer DTD on products unless they're actually selling and advertising for the higher price? As it was an internal till error the DTD doesn't apply especially as till errors like this are store specific so the gift sets still count as actually been the lower price...
Come to think of it I don't even think reduced to clear stock would be included in the DTD thing anyway!
Regarding your first point - isn't that the reasoning behind DTD? You get DTD if you are charged more than the shelf ticket.
#9
They should double the difference as promised. My tesco actually pointed this out to me without me knowing a little while back! Yay! Free money! X)
#10
curtis_daniel
ieame
Surely as it was just a till error which meant they went through at the wrong price, that means they can only offer you the refund down to the actual price? They can't offer DTD on products unless they're actually selling and advertising for the higher price? As it was an internal till error the DTD doesn't apply especially as till errors like this are store specific so the gift sets still count as actually been the lower price...
Come to think of it I don't even think reduced to clear stock would be included in the DTD thing anyway!
Regarding your first point - isn't that the reasoning behind DTD? You get DTD if you are charged more than the shelf ticket.

So did you buy at the reduced price? You will still get double the difference if so & you have photos of the shelf label.
#11
Firefly1
curtis_daniel
ieame
Surely as it was just a till error which meant they went through at the wrong price, that means they can only offer you the refund down to the actual price? They can't offer DTD on products unless they're actually selling and advertising for the higher price? As it was an internal till error the DTD doesn't apply especially as till errors like this are store specific so the gift sets still count as actually been the lower price...
Come to think of it I don't even think reduced to clear stock would be included in the DTD thing anyway!
Regarding your first point - isn't that the reasoning behind DTD? You get DTD if you are charged more than the shelf ticket.
So did you buy at the reduced price? You will still get double the difference if so & you have photos of the shelf label.
No I bought at the full price not the shelf ticket price then went to customer services. I didn't get photos. :(
#12
I think the reason they didn't give it to me was the high amount that they would have to hand over.
#13
curtis_daniel
Firefly1
curtis_daniel
ieame
Surely as it was just a till error which meant they went through at the wrong price, that means they can only offer you the refund down to the actual price? They can't offer DTD on products unless they're actually selling and advertising for the higher price? As it was an internal till error the DTD doesn't apply especially as till errors like this are store specific so the gift sets still count as actually been the lower price...
Come to think of it I don't even think reduced to clear stock would be included in the DTD thing anyway!
Regarding your first point - isn't that the reasoning behind DTD? You get DTD if you are charged more than the shelf ticket.
So did you buy at the reduced price? You will still get double the difference if so & you have photos of the shelf label.
No I bought at the full price not the shelf ticket price then went to customer services. I didn't get photos. :(

If you have the receipt showing a partial refund (I.e £65 crossed out, and the lower price written on the receipt or anything similar), it should be enough. I am presuming you haven't returned the product. Remember to record Store Name / Date / Time and get onto the phone to Tesco HQ and you will receive a double refund as per their policy. I've done this before when I only received a refund to the shelf price - and Tesco HQ said they would be speaking to the store... (Whilst of course providing me with double the difference)

My overall point is that you can still get double the difference, bypass the store.


Edited By: Firefly1 on Jan 10, 2017 20:56
#14
If you expected to pay £37 each for them and they offered to sell you them at that price then whats the problem. Unless you were knowingly trying to defraud a company hence the reason you asked before buying in which you will have had other information. My advice is get on with life and earn money respectively.
#15
What shall I do if I've been overcharged?
In the unlikely event that we charge you more than what is advertised on the shelf edge or on the product, please visit our Customer Service Desk with your receipt for a double the difference refund.
From http://www.tesco.com/help/in-store-faq/ under Payment

I see no t's&c's probably because Tesco has hidden them which is their own fault.

The only thing I see wrong is, I assume, OP has been told by someone else about the price error and that's why OP questioned with Customer Service Desk prior to purchasing. What they should of done is accessed online. That said Tesco's has a policy for DTD and unless they can prove that t's&c's exist within the DTD offer that are easily accessible to view then they must give DTD to the OP

If me I would contact Tesco HO and at the same time channel my energy on social media
#16
bigweapon07
If you expected to pay £37 each for them and they offered to sell you them at that price then whats the problem. Unless you were knowingly trying to defraud a company hence the reason you asked before buying in which you will have had other information. My advice is get on with life and earn money respectively.
Thanks for the life lesson. I don't understand your comment "what's the problem" either they have DTD policy or they don't.
#17
curtis_daniel
bigweapon07
If you expected to pay £37 each for them and they offered to sell you them at that price then whats the problem. Unless you were knowingly trying to defraud a company hence the reason you asked before buying in which you will have had other information. My advice is get on with life and earn money respectively.
Thanks for the life lesson. I don't understand your comment "what's the problem" either they have DTD policy or they don't.
You pay the price offered or you dont.
You shop with Tesco or you dont.
Move on
#18
Speak to HO and see what they say. In my opinion it sounds like your entitled to it
#19
Just how many gift sets did you buy BTW?

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