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I think I got scammed, any advice?

gav989 Avatar
1y, 5m agoPosted 1 year, 5 months ago
Hi all,

So I'm feeling pretty stupid having read up on it, but I ordered a pair of work shoes from stran.co.uk last week and got a receipt from "fristpay". Googling around suggests that this is a scam.

I made the purchase using a Barclays debit card. I just phoned the Barclays online banking people who said I have to wait 15 working days from the date of purchase before I can dispute the payment.

Has anyone had a similar experience with fristpay? If so, how did it work out?

Thanks for reading
gav989 Avatar
1y, 5m agoPosted 1 year, 5 months ago
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Responses/page:
#1
Hope you get sorted; check out the site at this link http://www.scamadviser.com/check-website/stran.co.uk

A comment has been left "Bought some trainers on this site - receipt from fristpay.com - googled fristpay.com, not good! Not expecting anything to arrive; I've already cancelled my credit card.".

Maybe you ought to ask Barclays to cancel your debit card and issue a replacement? In the meantime, keep a close eye on your account.
#2
Registrar Info

Domain name:
stran.co.uk

Registrant:
Rafaque Hussain

Registrant type:
Unknown

Registrant's address:
46 onra road
london
United Kingdom
E17 8JD
United Kingdom

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 25-Dec-2014

Registrar:
1api GmbH [Tag = 1API-DE]
URL: http://www.1api.net

Relevant dates:
Registered on: 25-Dec-2014
Expiry date: 25-Dec-2015
Last updated: 25-Dec-2014

Registration status:
Registered until expiry date.

Name servers:
f1g1ns1.dnspod.net
f1g1ns2.dnspod.net

WHOIS lookup made at 11:49:14 08-Jun-2015
#4
Rafaque Hussain was the company director of Commenche Limited. Rafaque Hussain started there in 2002 at 25 years of age. They are now likely retired as there is no record of any involvment with an active company.

Company's also registered at this same address
DEBT MANAGE DIRECT LIMITED (Dissolved)
LONDON, E17 8JD
debt-manage-direct

QUALITY IN HEALTHCARE LTD
UNITED KINGDOM, E17 8JD
quality-in-healthcare

NEWWORLDTECH LTD
ENGLAND, E17 8JD
newworldtech

BESPOKE BRAND MARKETING CONSULTANCY LTD
ENGLAND, E17 8JD
bespoke-brand-marketing-consultancy

STYLE WORLD UK LIMITED (Dissolved)
Other retail sale not in stores, stalls or markets
LONDON, E17 8JD
style-world-uk

FENG BUILDER LIMITED
ENGLAND, E17 8JD
feng-builder

MADINA GENERAL STORE LIMITED (Dissolved)
#5
Everything is sent in plaintext lol
#6
I would cancel your card.
#7
Stran.co.uk is still operating. I was recently stung with a pair of Merrell loafers, received some dreadful fake leather plastic slip-ons with a little golden horse badge stuck on the side. My payment was taken by Fristpay.com who charged more than the order price due to "foreign exchange rates". Needless to say, neither Stran, nor Fristpay responded to messages I sent. Did some homework and discovered the racket going on (as mentioned in other responses).

Have cancelled my visa debit card and have opened a dispute to try and get my money back. Fortunately, I printed off the order form, payment confirmation etc. The rubbish "shoes" they sent came from China, the return address googled as a discount hotel in a district of Shanghai. I am hopeful visa will react positively.

Am feeling embarrassed to have been the victim of a scam, will be much more careful in future. To help ease my sense of foolishness, I reported Stran and Fristpay to Trading Standards, BBC Watchdog and to Google (as it was their search engine that led me there in the first place).

Stran and Fristpay should be blocked from trading and their assets should be seized. Rafaque Hussain, who appears to be behind it all, should be arrested and charged with fraud.

I hope you got your situation sorted.
#8
I'm guessing Fristpay is a play on Firstpay, either way it's dodgy. The Stran website looks like a pile of carp too. No contact address or phone number should always set the alarm bells off. Sorry mate but you didn't have your wits about you when you purchased from there did you.
#9
I also received a pair of cheap shoes from a Shanghai address and also received no reply to my emails. I contacted my bank to find out about disputing the transaction but it didn't seem very promising. I was told I needed proof of purchase (order confirmation emails didn't specify the item ordered and quoted a different sale price), so I probably couldn't prove beyond all doubt that I had ordered a different pair to the ones they sent. The bank also said that I needed to return the item via recorded delivery, which I imagine would be pretty expensive. Ultimately I decided that the chance of getting a refund was too slim to gamble the cost of returning the shoes.
#10
never use a debit card always credit card, you have much more protection
#11
shez786
never use a debit card always credit card, you have much more protection
Only for purchases over £100
#12
chocci
shez786
never use a debit card always credit card, you have much more protection
Only for purchases over £100

The funny thing is i had two problems with purchases under £100 using my mastercard , one was a purchase from hong kong and when i phoned up they refunded me the full amounts , seemed to want to help much more then the banks using debit cards.

For example a similar situation to gav989 mastercard told me that the retailerl whether in the EU or international, had to arrange return of the item and associated costs which they had 14 days to arrange otherwise i was free to dispose or keep the item with a full refund
You still have protection for purchases under £100 via credit cards because you are not using your money to purchase, unlike debit cards.


Edited By: shez786 on Aug 28, 2015 12:13: .
#13
gav989
I also received a pair of cheap shoes from a Shanghai address and also received no reply to my emails. I contacted my bank to find out about disputing the transaction but it didn't seem very promising. I was told I needed proof of purchase (order confirmation emails didn't specify the item ordered and quoted a different sale price), so I probably couldn't prove beyond all doubt that I had ordered a different pair to the ones they sent. The bank also said that I needed to return the item via recorded delivery, which I imagine would be pretty expensive. Ultimately I decided that the chance of getting a refund was too slim to gamble the cost of returning the shoes.

My bank seem a little more positive, particularly as the return address googles as a discount hotel in Shanghai! If you used "Stran", there should be an order confirmation within "your account" which lists the item purchased, which you can print off. The payment confirmation from "Fristpay" doesn't specify the item purchased but does note that the actual payment taken may be greater dependent on foreign exchange rates and does indicate that the money has been transferred to "Stran". My bank's investigating, don't know how long it will take but will post the response when I get one.
#14
shez786
chocci
shez786
never use a debit card always credit card, you have much more protection
Only for purchases over £100
The funny thing is i had two problems with purchases under £100 using my mastercard , one was a purchase from hong kong and when i phoned up they refunded me the full amounts , seemed to want to help much more then the banks using debit cards.
For example a similar situation to gav989 mastercard told me that the retailerl whether in the EU or international, had to arrange return of the item and associated costs which they had 14 days to arrange otherwise i was free to dispose or keep the item with a full refund
You still have protection for purchases under £100 via credit cards because you are not using your money to purchase, unlike debit cards.

I don't use credit cards but Visa Debit does have a "chargeback scheme" which offers protection for purchases by debit card, even if under £100. I believe it depends on the rules that individual cards have ( ie. Visa, Maestro, American Express etc will have their own set of rules that aren't necessarily the same).
#15
Hi - I got scammed by http://www.stran.co.uk - I recieved a counterfeit pair of Gucci sandals even though I ordered Chacos paid using a visa debit card.

So I called my banks fraud team - They asked me to have the sandals inspected by an expert - when I asked who they said to go into any shoe retail store and get them to write me a letter on headed note paper. Unfortunately most companies will not do this as they did not sell the products they will not comment on them. Also they often don't have the means to create the letter.

Solution:

find some one who can write you a letter in a vaguely connected business - I had a rubber company Owner access the shoes which were obviously fake. Got a letter emailed it to the bank and got a refund.

Hope this helps someone

Cheers

Kit
#16
Just to update, I got a full refund from Visa Debit on the Chargeback Scheme. Took some effort as they wanted every piece of evidence imaginable, including my receipt for sending the cheap and nasty shoes back to China (which I did at the lowest possible postage). My advice, keep all documentation, send emails to the scamming sellers and keep copies, take photos of what you get etc.etc. Worth it in the end. Thank you all for your comments.
#17
I also purchased something from China I believe called namedvaluers.co.uk but I looked at the email they sent me and at the bottom it said:

Should you need any further assistance, please don't hesitate to contact our Customer Services department at [email protected]
Tel: +86-020-36483971
Fax: +86-020-36483971
E-mail: [email protected]

After doing research on the exact same day as I placed the order, I decided to research Fristpay just to see which country they operate in and who they are and found out on google search that they are a scam. Anyway got the debit card blocked straight away that night from lost and stolen who operate 24 hours a day and emailed company to cancel the order, which they claim can't be cancelled due to it being sent already, highly unlikely and I doubt payment would've gone through that quickly either lol. Will be cautious from now on buying from unknown companies.
#18
My husband contacted the bank, as he was the one who paid for the product and they said payment is on hold till 23.12.15 and we can dispute from that date. However, card is cancelled so company can't try and take out any more money. The amount they seem to want to take out is about 31p more than agreed, which they did say due to exchange rates. Not sure what I'll get in the post if it has been sent, they said it could take 8-12 days to arrive.
#19
Well, me too.
I bought 2 pairs of shoes at
converseallstaruk.co.uk
Got billed by fristpay.com
I guess I should cancel that card.
Is there any recourse ?
#20
I would say contact your bank, tell them what's happened and that you think you may have been scammed. Cancel your card to be on the safe side (based on the feedback about "fristpay"). Ask them about their process for a "chargeback" (this is how they may refund you, follow their advice). Retrieve all records of your purchase and make copies. Send emails/messages to the seller and "fristpay" asking for update information on your order. Keep copies of these and any replies you get. Wait for a week or so and see if your order arrives. You may well receive some "footwear", probably not at all like that you were expecting. If it happens to be what you ordered and you're happy, then job done. However, if it's not, take photographs of what you get (if you get anything at all!). Email/message the seller and "fristpay", tell them the order is wrong and you want your money back, keep copies of these emails/messages and any response you get. You will have to return the order if it's wrong, make sure you have proof of postage. Your bank will want all the proof that you've done everything you can before they will consider refunding you. They don't refund return postage. It's a stressful nightmare which I suspect the fraudulent sellers out there fully expect people to give up on. Don't give up. Google "report a scam", follow up on how to do so and take heart that you are not alone!
#21
Thanks BytheBay,
Low & behold, yes I received "some footwear" . WRONG footwear .
I have emailed both the website I purchased from & "fristpay" .
What a mallarkey .
:-(
#22
looks like both sites are offline
post reviews of your experiences on all the sites that come up on a google search. this thread is now high on its search too.
and keep initiating chargebacks. soon the payment companies won't touch this fraudster with a barge pole
banned#23
We ordered from these and didn't get what we ordered only 2 crap bags. emailed Fristpay offer 10% refund and we keep the crap they sent. Emailed the makers of our order they told us it was a scam. Our visa card is hopefully sorting it out.
#24
Hi,

I'm the founder of the online retailer One Boutique, and i've been getting lots of reports of fraud by customers of a fraudulent shoe company http://www.oneboutique.co.uk. These customers are desperately contacting us as we have a very similar domain name, and they are being ignored by the fraudsters.

These customers are paying for discount shoes and getting either nothing or counterfeit goods from china. The scammers run two duplicate websites and have stolen thousands of reviews from Amazon.
http://www.easypat.co.uk/
http://www.tdgbrands.co.uk/


fristpay.com turned up as their payment processor, hence my response to this thread.


Please do not buy from them, and if you have, please cancel your card immediately and do a chargeback.


There is a dedicated page on my website with more information - type in 'One Boutique Fraud' into google - it should be the first result.
#25
Me too guys I'm fummmming!
Once received my 'payment successfully notified' email from fristpay alarms were asoundin! My bank (Barclays) has advised me so far and I must return the big spoonie shoe they sent me. Keep proof of postage etc print anything that will support my version of events and I am hopeful they will sort it out. Fifty quid they robbed me of the **** cheeky mo fo's!!!!!!!!!!!!!!
Gud luk with your refunds peeps!
#26
Hi, I hope this post can help someone else that gets scammed by fristpay.

I bought a pair of 'nike' trainers from what I thought was an Italian website. It was the only website I could find the style I wanted and they were not particularly cheap! When the e-mail confirmation came through I knew it was dodgy and only at that point was Fristpay mentioned.

When the trainers arrived (from China!) they were not the style I had ordered. They didn't come in a box - no Nike stickers or tags - I believe they are fake.

I rang up my debit card company immediately and cancelled my card and lodged a debit card dispute to try to get the money refunded. Full info on how to do this here http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

I contacted Fristpay asking for a refund - no reply. Also reported them to trading standards and to Nike. Both of which were pointless as neither are willing/able to take action against any overseas companies.

In my debit card dispute letter I asked for a chargeback based on the fact that the trainers I received were not the ones ordered (even though the confirmation email from Fristpay didn't specify which trainers I had ordered - which I thought might be a problem) and also that the ones I received were counterfeit.

The bank suggested that my strongest case was on the grounds that the shoes were counterfeit - however they wanted me to get an independent report from an expert to confirm this! I had no idea who to go to to get this! The bank suggested going into a shoe shop and asking them to write me a letter on headed paper. Completely ridiculous!

I said I didn't think I would be able to do this - and said that I wanted to dispute the fact that the trainers I ordered were not the ones I received instead. They said I needed to return the trainers to the sender and send them proof that I had done so then I would be able to get a refund.

Problem was that 1. I didn't want to pay out for return postage to China! 2. I didn't have a valid address (no address on the email confirmation and the address on the parcel was clearly made up! Hong Kong Ping Pong Road!

The bank suggested asking the seller for a return address. I did this and got a reply avoiding the question and telling me that the shoes I was sent are a hot seller and asking why I didn't like them. I forwarded this on to the bank. They asked me to try again. I did and again got a reply but no return address.

I forwarded these emails on to the bank. And chased the bank every other day for a week or so. Finally today I got the money refunded. A lot of effort but a result.

To sum up - if you have been scammed by Fristpay (and from reading forums it looks like they have a lot of websites that change regularly) I would advise to ask for chargeback based on the fact that they sent out the wrong shoes. You probably won't have a return address so email Fristpay asking for the address a couple of times - email this on to the bank and you should hopefully get your money charged back.
#27
Yesterday I ordered a pair of ECCO Sandals from http://www.thezimmers.co.uk. After paying I got a strange email saying that because of the exchange rate they were going to be more expensive. Noticed it was from Fristpay googled it and found this site. Contacted Barclays and they have cancelled my card and they are sending me a new one. But I have to wait until 30th June to make a claim against the amount charged. The multicolor sandals were £64.80 and according to Barclays they have charged me £76.78. Checked the websit and the sandals are still £64.80. I think if I hadn't cancelled my card they could have taken more money from me.
#28
Fristpay is based in China and are a bunch of con artists. Why Barclaycard and other credit card companies haven't blocked them yet is beyond me!! You will likely receive a pair of crappy, cheap sandals in a week or so that look nothing like the ones you ordered. To get your money back, you will have to return them (at your expense) and show sufficient evidence to Barclays that you have done so. A real hassle!. Good luck. It took me weeks but eventually I was successful. Only buy online from companies that have a valid email, a contact telephone number and a real address. Good Luck!
#29
I bought a pair of sneakers and the same thing happened to me. My bank Chase said the same thing. These companies from China are all a scam and it seems like theres nothing we can do.
Hi all,
So I'm feeling pretty stupid having read up on it, but I ordered a pair of work shoes from stran.co.uk last week and got a receipt from "fristpay". Googling around suggests that this is a scam.
I made the purchase using a Barclays debit card. I just phoned the Barclays online banking people who said I have to wait 15 working days from the date of purchase before I can dispute the payment.
Has anyone had a similar experience with fristpay? If so, how did it work out?
Thanks for reading
[/quote]
#30
If the UK website company does not show a UK address, phone number and email address, DO NOT PURCHASE FROM THEM!
Stran.co.uk does no longer exist, so I'm kinda surprised you managed to purchase anything there. Fristpay are a con, avoid at all costs. Collect all details of what you think you purchased for your card company. You'll need everything for a refund. Good luck!

Edited By: BytheBay on Jul 01, 2016 22:52
#31
hi i just purchased a pair of sandles from a site called tonynylons.co.uk seems these are a scam too as the email i got back was from fristpay ive now cancelled my card and i am trying to recover my money
#32
I ordered a top from abpat.co.uk and the money was taken by oreinverry .got a completely different top but get no response from my emails asking for a local address . The address on the package is from Shanghai.sounds similar to all the other scams
#33
I bought three t-shirts from a website lifelinks.co.uk, which was processed by fristpay

A package arrived from a Shanghai address, containing three t-shirts that bore no resemblance to my order. No-one answered any correspondence regarding a return - either lifelinks webform or fristpay's email.

I used a Clydesdale MasterCard debit - and have no idea I have recourse - but it was £116, so I will try.
#34
I got cooked by http://www.john-dickson.co.uk/ which operates with fristpay and I have the same sort of horror story.

I did a bit of research on the site but i think because it is relatively new there were no bad reviews so I thought I was on to a winner. I think for the price of the shoes i should have known it was a scam.
Anyway I haven't even received my shoes and it has been over 6 weeks because they did not properly cast the address on the package. It has been to Australia from China and back to china where it is sitting. I don't hold much hope that if my package arrives that it will be the legitimate Nike runners that I ordered.

I feel like an idiot but it is the first time I have been scammed before. It is only $200 so I am willing to just write it off.

MY Advice is if it seems to good to be true it usually is....

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