Hi all, have turned here in desperation for some advice.
A long story short I took a package holiday to Florida with Thomson. Whilst there I received a poor service and voiced my opinions in writing (email) to the hotel directly. They kindly offered to refund me 3 nights of my stay, but obviously via Thomson (as that is who I had paid through).
Since then Thomson have just given me pretty much non-responses and evade my request for details. The hotel in question (part of the Universal chain) have been super helpful and respond within minutes each time, and they confirm they successfully submitted the request to Thomson's accounting team on a certain date. I absolutely believe this to be true. Thomsons TUI C/s rep has been no help at all. All I want is the money/a cheque/refund I am owed and the hotel has paid Thomson.
I bought the holiday online but am tempted to go in to one of their stores if not resolved.
Anyone have any experience of such things? Much appreciated.