About a month I took advantage of the mobile offer from plus net @ £10pm
Offered from tcb was showing as £12 on each new deal taken
I took out 3 deals , first of all they didn't track so raised a claim which then showed on my tcb account
It stated I had to have the contract for 30 days before they submit any claim
Today I get this message on all 3 accounts ..........
After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction.
As I am sure you can appreciate, if we have not been identified as the last referral, the merchant does not pay the cashback to ourselves so we are unable to pass this back onto you. Unfortunately, as this is the nature of cashback, we cannot guarantee that you will always be successful in retrieving your cashback, although we do strive to recover as many as the missing claims as we can.
Please be assured that we have tried our hardest to recover your expected cashback for this claim by exploring all channels with no success.
I am very sorry that we were unable to claim your expected cashback for you on this occasion and we are as disappointed as you on this decision.
I hope future transactions run smoothly for you in the future.
So no cash back again from tcb
Not the first time I've been declined
Last few were for car insurance
Anyone else having issues
I cleared cookies and opened a fresh browser btw