Trade Services - Ever used them or heard of them?

sb1876posted 9 months, 3 weeks ago

Was looking for some aftershave (Boss in motion 90ml) and cheapest I could find was from a site Trade Services but I've never heard of them (company address is in Bulgaria).

I was going to post as a deal as the price is £29.79 delivered, next cheapest is fragrance shop at £32.39 with most other retailers selling it for around £40+.

Don't want to post then have the deal taken down as the retailer is not approved.

They seem to sell loads of different items - not just fragrances.

Anyone heard of them and ever used them? - Link below to the Boss product on their site.

http://www.trade-services.org/index.php?currency=GBP&sl=EN&dispatch=products.view&product_id=200138

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Juicyjus5 months, 2 weeks agoShow comment toolsReply
It's so sad to read these comments, come on everyone - dont get mad get even, let's get the site closed down, everyone who has been affected, take these steps and stop anyone else losing money:

Please report this company for fraud all - http://www.actionfraud.police.uk/

Then go to Trading Standards website and report the website: https://www.brand-i.org/report-a-site/

Then contact Watchdog and make a complaint - collectively we can stop this website from trading.

They also have a Facebook account so keep posting your complaints there, they should not be allowed to get away with this particularly with Christmas coming, how many more people will they con..

All Responses (377)

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SouthParkFan9 months, 3 weeks ago #1 Show comment toolsReply
Never heared of them m8
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Inactive9 months, 3 weeks ago #2 Show comment toolsReply
Read their T&C's, you may well pay more than the listed price.

I would avoid them.
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nk19829 months, 2 weeks ago #3 Show comment toolsReply
I ordered a perfume that is harder to find anymore, one month ago, and still waiting..
They charged me twice for the item. Then they refunded me the wrong charge, and in my question why is taking too long,
they told me it take 18 buis. days..
I'm still waiting.

Don't buy from them.
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sb18769 months, 2 weeks ago #4 Show comment toolsReply
Thanks, avoided them!
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cannylass8 months, 4 weeks ago #5 Show comment toolsReply
Same as nk1982 perfume ordered 23rd july not arrived yet. contacted them 10 days ago and told to wait 28 days, still nothing arrived. I can only hope it does arrive.... eventually!

I would never use again :(
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sushnair8 months, 4 days ago #6 Show comment toolsReply
Had very similar issue to nk1982 and cannylass. Ordered some aftershave under Economy "7-9 working days" but after 12 working days I was told I'd have to wait 18 working days. This is the 19th working day and I'm still waiting. Would seriously tell everyone you know to avoid these people. Who knows if I'll ever get my product (or a refund if I request one!)
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tickedoff8 months, 3 days ago #7 Show comment toolsReply
Avoid this company like the plague. Ordered 4 items from them on 6 July, contacted them four weeks later to find out if my order was on its way, excuses given was postal delay due to Olympics. 2 items arrived on 17 August and nothing since. Contacted them to ask where rest of order was and was told 2 separate parcels were sent out on different days. Many e-mails later they sent me the Royal Mail reference numbers, one was for the parcel I had received and the other one was for someone in Chiswick, I live in Scotland. Informed them of this and told them to check with Royal Mail but as I didn't trust them to do this (which they didn't) decided to do this myself. Sent the reply to them from Royal Mail which confirmed that this parcel wasn't for me. I have asked them to re-send the goods I have paid for or to refund my money as technically this is theft and the reply was that this is all the information they can give me. After 25 e-mails I am not holding my breath.
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sushnair8 months, 2 days ago #8 Show comment toolsReply
sushnair
Had very similar issue to nk1982 and cannylass. Ordered some aftershave under Economy "7-9 working days" but after 12 working days I was told I'd have to wait 18 working days. This is the 19th working day and I'm still waiting. Would seriously tell everyone you know to avoid these people. Who knows if I'll ever get my product (or a refund if I request one!)

Just thought I'd update... my package finally arrived. Only a few weeks late, but for people still waiting keep the (ever so slight) faith! Call them on 020 8133 8559 and insist they give a Royal Mail tracking ref - this did take me 2 calls to achieve; the first of which they said they had no tracking ref since I chose 'Economy' delivery, but I called again the following day, spoke to someone else who readily gave me a tracking ref.
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beth20127 months, 3 weeks ago #9 Show comment toolsReply
I had a similiar experience. I purchased perfume 18 August and i am still waiting for it. Firstly i did not realise the company was based in Bulgaria so was charged an extra 1.50GBP conversion fee, no longer making this the cheapest shop to buy from. I contacted them after the perfume did not arrive and was told to wait 18 days, when i contacted them after this period i was directed to the terms and conditions and told that i paid economy so it was my problem. I have contacted them twice since requesting proof of postage and i am still waiting.
I am very dissapointed with this service and i would not reccomend anyone use it. I wish i had of checked reviews here first.
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polodiane167 months, 2 weeks ago #10 Show comment toolsReply
Oh dear I have this morning placed an order for some aftershave was the cheapest I could find but just read the reviews and am now feeling pretty sick. I just hope I haven't done the wrong thing !!!! Wished I had looked first.
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Abbeybees7 months, 2 weeks ago #11 Show comment toolsReply
We were stung by Trade Services to the tune of around £180 - we ordered 2 lots of perfume which did not arrive after 35 days. We phoned Trade services and got no joy at all in fact they were out and out rude, they put the phone down. I have been in touch with our bank and requested a "Chargeback" this is a process which allows you to ask the card provider (credit OR debit card) to reverse a transaction. As in the case of everyone in this forum, there has been a breach of contract. The bank refunded my money and it appeared back in my account within a day. The onus is then placed on the merchant (Trade Services) to prove that the goods have arrived. They get 60 days to provide this proof, if they cannot, the case is closed.
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brianpiccolo1847 months, 2 weeks ago #12 Show comment toolsReply
This despicable company should be banned. They are thieves. Promising goods within 18 working days, and, never forthcoming . How many thousands of pounds do they extract from people's accounts ? They are rude and hang up when you call them. What can be done ?
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coronets7 months, 2 weeks ago #13 Show comment toolsReply
ordered some cartier aftershave for my sons birthday on 24 sept . money has gone out of my account. havent got it yet. phoned 020 number. spoke to girl called aria .she said it would arrive in 18 working days from 27 sept. she assured me it would defo come. it a waiting game. i may contact the fraud section of my bank if it doesnt come soon .what a worry all this is . i am over 60 and a pensioner. i dont need the stress of iot all. fingers crossed it comes. she made the excuse it was late because i had chosen economy delivery.
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bobbins238567 months, 2 weeks ago #14 Show comment toolsReply
Don't use them please. They are scammers. Check out http://www.scamadviser.com/check-website/trade-services.org for more fed up and ripped off people. They take your order, but don't deliver. Their customer service is nothing but a way to tell you to, "go away" in a nice way. Don't become another of their victims please.
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Cheated7 months, 1 week ago #15 Show comment toolsReply
They are scammers!

Order never arrived (over 3 months sent them e-mails) and they refuse to give a refund.

Who can they be reported to?
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tradeservices7 months, 1 week ago #16 Show comment toolsReply
For delivery inquiries, please contact our Customer Support at support@trade-services.org or +44 20 8133 8559 Mon-Fri (08:00 - 17:00 GMT)
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stefmcd7 months, 1 week ago #17 Show comment toolsReply
Thanks for this info. Nearly ordered from them . phew!
:-)
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edlord7 months, 1 week ago #18 Show comment toolsReply
Don't ever order from them!!!!!!!!!!!!!!

after numerous complaint about not receiving my Prada aftershave,it finaly came today.
It's complete joke.Fake on the first sight,smell different as well. box with print missalighned,bottle has a sticker
on it made on copier,lid-cheap plastick and damaged.
Wish I have not sighned for it to mailman,as I wanted to call mastercard to reverse the payment.Now when it is open,no returns.
They know they are scammer,cos I have e-mailed them link to this comments.
They shoul be reported to trading standards!
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Nannie7 months, 1 week ago #19 Show comment toolsReply
Everyone needs to know. This website is a TOTAL SCAM.
They will fob you off saying its the post and give it 18 days.
Then when your goods DONT arrive they will tell you you CANNOT have a refund as your order was economy post and NOT INSURED.
Pass this on to as many people as possible. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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sushnair7 months, 1 week ago #20 Show comment toolsReply
tradeservices
For delivery inquiries, please contact our Customer Support at support@trade-services.org or +44 20 8133 8559 Mon-Fri (08:00 - 17:00 GMT)

Have you not read any of the comments here. Your customer service is non-existant. You are a disgrace!

Further to my comment (#8), I can agree with comment #18 - my aftershave is certainly not the real product.
I am glad a few people have managed to either receive their product eventually, or at least got some money back via their bank. As comment #19 says, tell everyone you know!