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Trouble With Vauxhall Adam

£0.00 @ vauxhall
Has anyone else on here had issues with their Vauxhall Adam car? I have been experiencing numerous issues with mine for almost a year now, bearing in mind my car is now only 2 years old, and have been… Read More
SkyeVincent Avatar
7m, 6d agoPosted 7 months, 6 days ago
Has anyone else on here had issues with their Vauxhall Adam car? I have been experiencing numerous issues with mine for almost a year now, bearing in mind my car is now only 2 years old, and have been reporting them daily to Vauxhall and my local dealership. Nobody seems to want to take responsibility for the issues and I'm at a point now where I'm over 7k into my finance agreement and I have a car thats worth £0!
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SkyeVincent Avatar
7m, 6d agoPosted 7 months, 6 days ago
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#1
I have also raised with on an Adam owners forum but nobody on there has replied so hoping the HUKD community will be more helpful!

I bought my Adam in September 2014 and it was all fun until November 2015 when it started to develop issues with the Intellilink system. It's been back to the dealership around 10 times, but still with no resolution to the issues. I wonder if anyone on here has experienced similar issues and if anyone could give me some advise on what I can do next?

Here's some of the problems I have had or am currently experiencing:


1. The radio will mute on its own when in use
2. The volume will go up and down of its own accord, up to the most loud and deafening volume which is very distracting when driving and quite dangerous
3. Often the touch screen or buttons are completely unresponsive until the car is switched off, key removed then reinserted and restarted

4. The screen should go black at night when the car lights are on but this often doesn't happen leaving me with a bright white screen which is again very distracting and dangerous. This often also happens the other way around.

5. The Bluetooth is temperamental to say the least. It will disconnect my phone when on a call for no reason, start a call to the first person in my phone book and sometimes won't let my phone connect at all
6. The radio system sometimes won't turn on or off at all
7. The radio system has been known to start up on its on when I unlock the car: when filling the car boot with shopping the radio will often start playing
8. The radio system also sometimes turns itself on when the car is unattended, probably 4 or 5 times now I have parked my car up on our street, locked it up etc then gone in to the house, a couple of hours later when walking to the local shop the radio is playing in the car on full blast, with the doors locked or sometimes unlocked and the car key still in my house
9. The car doors are supposed to lock once you drive over a certain speed, I think this is set at around 10mph, sometimes the lock doesn't come on at all. Being a lone female I rely on the system to lock my car doors as I wouldn't want to be sitting at traffic lights waiting for someone to come and grab my handbag from the passenger seat
10. The radio will tune in and out of stations as it pleases, including setting itself to talksport for three full days and not letting me retune to any other station in this time. It will often change to classic fm also.
11. The system is supposed to integrate with my iPhone and Siri but often I cannot use voice controls as I should be able to - this may be related to the Bluetooth issues already listed
12. Sometimes when the car has been left overnight and locked before leaving it, I will come back to the car and it will be unlocked, which is a worry as again I could fall victim to a thief when in a public car park etc and I assume my insurance would not pay out as the car was not locked, even though I locked it when leaving it
13. Twice now I have started the car up and the radio screen has shown ERROR SYSTEM ERROR and the warning will not go away until the key is removed from the ignition and the car is restarted
14. The car has a feature whereby there is a warning on the dashboard if you leave your indicators on for too long, at the same time, it audibly warns you with a high pitched "Bing Bing Bing" until you turn your indicator off. This happened to me during a 20 minute journey on 12.05.2016, for the whole journey. There was no way to turn off the warning, the indicators were used and turned off as necessary and to try to turn off the warning, I stopped at the side of the road and turned the ignition off but when resuming my journey the issue was still apparent

15. More recently, on startup, the radio system shows the Opel logo, turns on, then restarts with the Vauxhall logo again

16. On two occasions now I have been locked inside the car and the door handles unresponsive, the key buttons to lock and unlock are unresponsive and the dashboard buttons to lock and unlock are also unresponsive giving me no option but to climb out of the drivers windows to exit the car. I have raised this as a safety concern but I'm told (by the dealership) that it's not dangerous!

I used to love my Adam, but now I fear driving him because I feel as it he is dangerous.

Edited By: SkyeVincent on Oct 20, 2016 17:09
#2
The trouble is you bought a Vauxhall Adam!
#3
It sounds like it is haunted... sell it at halloween and make a killing! :p

It might be the son of ChristineoO.
#4
Talk to the finance company.
#5
I have already spoken to GMAC (the finance company) and they basically just ignored my complaint, took it to the financial ombudsman and they quashed my claim and told me to go away. Thinking small claims may be the next step but was hoping other people on here may have had similar issues
#6
Does the dealer acknowledge the issue(s) or has it never done it when with them? You need to document all faults, take videos on your mobile so you can clearly demonstrate the fault to the dealer. Also have you tried another dealer?
#7
Typical Vauxhall haters not giving helpfull advice. Cant see past the badge (_;)

Right i'd start to get a lot more stern with the dealership and/or Vauxhall customer services.
The car is clearly not right (and i would be questioning its safety too).

Take it immediatly to the dearlership and tell them you refuse to have it back until all the faults are corrected. You are well within your rights to do so. You should also demand a courtesy vehicle too so you are not left out.
Don't let the dealers or the main office fob you off - there are consumer laws which protect you against issues like this.
#8
One thing you might be able to do, if you have taken the car out on PCP is terminate the contract early.

Ive quoted this from the MoneyAdviceService website:

Returning the car

if you’ve already paid half the cost of the car, or make up the difference between what you’ve already paid and half of the car’s cost, you have the right to return the car to the finance provider under the Consumer Credit Act 1974. This is called ‘voluntary termination’.

Returning the car might make sense if, for example, it had depreciated in value to the extent that your remaining payments would add up to more than its current value.

But if the car’s current value is more than your remaining payments, you might be better off paying a settlement figure to the finance company and then selling the car.
#9
SkyeVincent
It's been back to the dealership around 10 times

Try the next closest vauxhall garage?
#10
paul123edwards
Does the dealer acknowledge the issue(s) or has it never done it when with them? You need to document all faults, take videos on your mobile so you can clearly demonstrate the fault to the dealer. Also have you tried another dealer?
Dealer acknowledges the issues but doesn't know how to fix it, Vauxhall HQ had the car in for 3 weeks and reckon they couldn't find a fault but they were given videos, photos and documented reports of every fault over a course of a month (around 60 instances). They say they can't fix it if they can't see it faulting.
#11
118luke
One thing you might be able to do, if you have taken the car out on PCP is terminate the contract early.
Ive quoted this from the MoneyAdviceService website:
Returning the car
if you’ve already paid half the cost of the car, or make up the difference between what you’ve already paid and half of the car’s cost, you have the right to return the car to the finance provider under the Consumer Credit Act 1974. This is called ‘voluntary termination’.
Returning the car might make sense if, for example, it had depreciated in value to the extent that your remaining payments would add up to more than its current value.
But if the car’s current value is more than your remaining payments, you might be better off paying a settlement figure to the finance company and then selling the car.
Unfortunately my deposit was almost half the value of the car so I am well out of negative equity at present, two years into the agreement, I have around £3500 left to pay off
#12
118luke
Typical Vauxhall haters not giving helpfull advice. Cant see past the badge (_;)

Right i'd start to get a lot more stern with the dealership and/or Vauxhall customer services.
The car is clearly not right (and i would be questioning its safety too).

Take it immediatly to the dearlership and tell them you refuse to have it back until all the faults are corrected. You are well within your rights to do so. You should also demand a courtesy vehicle too so you are not left out.
Don't let the dealers or the main office fob you off - there are consumer laws which protect you against issues like this.
I did try this when it went to vauxhall (they PROMISED not to give it back until it was fixed), they gave me a Europcar and I refused to give it back but they asked Europcar to mark the car as stolen and I dint much fancy being pulled over by the rozzers!
#13
Sounds like you have given them all a chance and still getting nowhere. Time maybe to flick to consumer watchdogs and such, they all hate name and shamed bad press both local dealer and manufacturer. Try the AutoExpress consumer desk and they might take up the case. This does sound like a wonderful story (don't mean to belittle what has happened to yourself by that remark!) they would love to print and gain a good outcome for. Even start an email chain with the local dealer, Vauxhall and CC into the email as many consumer press places you can find and a local press newspaper as the local dealer certainly will not like that.

https://lh3.googleusercontent.com/6m1ATs1TY6E9Kf3r5oPEuRPvWqHF_kK9rnSXCHPiSBk4h5FJD7zjgJCdciS1sLCBBKhVyJ7D0qOnSjW9BHVyErsLitlCsSxbyfgCXC-dzFEOxzQnSxnBt7M2KjGW0dWyzb9oytE-lDM3Xuhqac9E6gS7oI1AjOz4RGl3SokwWmeHFc-fSPYuTyaKLClUS65nbkJZRuO9_M4CUL4tngIrNgyOwxTtlpftyf2n-YPGMZrWUys9i3DaKcUCRBhSJD_lQNvcLmn85AeB8jk9RWf0Jn30sW8TG_fG2fNBnq58_yMKkyQosi8h9RGxdAAlL45981IS4ygLNTjN-9tZJkdy1Iv4D6JPNlzwd8NtTxPnLUadQwz30l2jOMFSqFX8FMgKQS_5D1Tx_-ZS4x-mRolw6mjpTbZTjJ6tE7azxd_4qj1h15g4MTRSnCCNHeL8YUEBJlx-OPBNbz5khPhYMnrKLLKPZgFdE6OgvcsxAVcPOTkX_BKDgLYEmrD9xaFiU7UD_QbIWyGD5JAt8Jko7hf70cWkssWvTL95EN8JBtInZjUbf7qUC7mv6gbcxi5aS2tXKonj8e8x1J1Whsa0nvaU9edynjv--9jHD1xeyV0ekeL26Oip=w483-h500-no


Edited By: cecilmcroberts on Oct 21, 2016 00:08

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