Tumble dryers that are faulty....what am I best to do about it ?? Rang about my condenser dryer that set on fire and if I didnt smell it would of set the house on fire, months of waiting and I phoned up and they WANT £99 for a replacement (saying it' - HotUKDeals
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Tumble dryers that are faulty....what am I best to do about it ?? Rang about my condenser dryer that set on fire and if I didnt smell it would of set the house on fire, months of waiting and I phoned up and they WANT £99 for a replacement (saying it'

£0.00 @
Hotpoint tumble dryers: Faulty:still waiting Advice please Read More
bingoqueen1010 Avatar
6m, 4d agoPosted 6 months, 4 days ago
Hotpoint tumble dryers: Faulty:still waiting
Advice please
bingoqueen1010 Avatar
6m, 4d agoPosted 6 months, 4 days ago
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All Responses

(20) Jump to unreadPost an answer
Responses/page:
#1
"saying it's the delivery charge, although there's still a "charge" if I want to collect from some unknown destination somewhere a million miles away......"

Any advice/help would be great, better still a number that gets results please.
#2
You need to put a official complaint in writing. Keep all correspondence and threaten further action.
#3
They said that to me too but I rang back and said I had no money left as I invested in your expensive tumble dryer I also mentions my little boy having asthma and does get worse if I dry clothes in doors it took within 5 days to exchange with an expensive model than mine
#4
you can arrange an engineer to come and replace parts etc or they offer you a beand spanking new dryer for £99 which should be £399.I took the new dryer option and they delivered and took the old one for free.
#5
Do you mind me asking where did you purchase it from?

We've just have our tumble dryer exchanged by hotpoint & it didn't even catch Fire. It just stopped working but was one of the models that had been modified & was only 10months old
#6
Hi I bought mine from a catalogue but it was a while ago, sent a email about it and waited for a letter, month and months passed, it was about 4 months before I went on holiday when I emailed them I have been waiting about 10 months at least

cant remember which catalogue but it was insured by domestic and general at one point but stopped paying for insurance just before renewal because they make you pay a full year before they fixed it as they changed their terms so I guess I was unlucky, it was about 2 years old
#7
Some good ideas that I could try thanks....I was glad they answered the phone I guess and offered me a "option" rather than just not answering, I was told in work that someone rang off "this morning" and they got a new one free...annoying !
#8
Why I asked is because like I said ours went faulty about 3weeks ago now & it was only 10months old, we purchased from currys. HOTPOINT tbh honest just took the **** & didn't sort the matter out so husband got on to social media which was a quicker root!! I had also been on to ceomail & got a contact for Currys & have since then got a full refund, £50 good will, care plan also refunded & hotpoint also changed my dryer. So to go to the top & get on to social media might be a good idea as its a hotpoint!!
#9
The guy that delivered my new one yesterday told me there getting so many cases like this!!!
#10
There are reports of people getting an engineer visit to make the machine safe and it subsequently catching fire.

I waited for a year for an engineer for an Indesit machine. it never happened so I demanded a replacement of a different manufacturing group.. the shop stated that I could only either get a repair or a replacement machine from the same manufacturer. I refused that offer and said I wanted their refusal to replace in writing prior to my taking legal action. they didn't reply so I rang and over the phone I was told no again..

I wrote to their head office and stated I was giving a final request for their position to be put in writing. If I didn't get a response I would take them to court. I gave them the option of my paying the price difference between my Indesit and a more expensive alternative make from them. after humming around a bit they agreed and I now have a replacement machine.

I told them that I had recorded all my calls with them and Indesit's customer services. I refused a replacement from the Indesit group of companies. In the end I get what I wanted but it wasn't easy. Good Luck.
#11
if uve got any insurance cover phone them up and they will get a free dryer mind and tell them it's the effected dryers that r catching fire.. I got a brand new one within a week
#12
Let them know the press are interested in them demanding £99 for their faulty machine to be replaced.
Speak to trading standards.
#13
Agree with social media/email ceo route had similar problem with washer/dryer (never again). Within 24 hours had phone call from ceo office waiving fees as good will gesture and got replacement within few days.
#14
can you give me more information on what you did using social media, did u post comments on facebook or whatever, how did you write it, etc....really need to sort this, thanks for all your help.
#15
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please
#16
saji
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please

of course they say that their machines are now safe. if you do a google tho you will see that even machines that they have 'made safe' are catching fire. people have had their machines replaced and the new machine has caught fire.

so I rather wonder what on earth can make you choose one now ? I won't give you a link, google for a list and you will find a link. however, of course they claim they are safe now. if they don't they won't have a job.
#17
jonnithomas
saji
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please
of course they say that their machines are now safe. if you do a google tho you will see that even machines that they have 'made safe' are catching fire. people have had their machines replaced and the new machine has caught fire.
so I rather wonder what on earth can make you choose one now ? I won't give you a link, google for a list and you will find a link. however, of course they claim they are safe now. if they don't they won't have a job.
The reason I was choosing a hotpoint one was because it matches my washing machine and as it will be fitted next to it thought it will look good lol its a woman thing but like I said I'm having second thoughts wish I could find a graphite one that looks similar
#18
saji
jonnithomas
saji
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please
of course they say that their machines are now safe. if you do a google tho you will see that even machines that they have 'made safe' are catching fire. people have had their machines replaced and the new machine has caught fire.
so I rather wonder what on earth can make you choose one now ? I won't give you a link, google for a list and you will find a link. however, of course they claim they are safe now. if they don't they won't have a job.
The reason I was choosing a hotpoint one was because it matches my washing machine and as it will be fitted next to it thought it will look good lol its a woman thing but like I said I'm having second thoughts wish I could find a graphite one that looks similar


lol, if it was me I would be more concerned that I didn't get rather hot asleep in bed. :) btw samsung do a graphite tumble dryer.
#19
jonnithomas
saji
jonnithomas
saji
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please
of course they say that their machines are now safe. if you do a google tho you will see that even machines that they have 'made safe' are catching fire. people have had their machines replaced and the new machine has caught fire.
so I rather wonder what on earth can make you choose one now ? I won't give you a link, google for a list and you will find a link. however, of course they claim they are safe now. if they don't they won't have a job.
The reason I was choosing a hotpoint one was because it matches my washing machine and as it will be fitted next to it thought it will look good lol its a woman thing but like I said I'm having second thoughts wish I could find a graphite one that looks similar
lol, if it was me I would be more concerned that I didn't get rather hot asleep in bed. :) btw samsung do a graphite tumble dryer.

Given Samsung's recent fire related recalls, i'd stay away from them too :p
(OK i know it was a phone but STILL...)
#20
118luke
jonnithomas
saji
jonnithomas
saji
I was looking at tumble dryers and the one I want is a hotpoint one so I rang them up and asked about this they said that the newer models are safe but I could not find a list of the models that are affected can anyone post a link please
of course they say that their machines are now safe. if you do a google tho you will see that even machines that they have 'made safe' are catching fire. people have had their machines replaced and the new machine has caught fire.
so I rather wonder what on earth can make you choose one now ? I won't give you a link, google for a list and you will find a link. however, of course they claim they are safe now. if they don't they won't have a job.
The reason I was choosing a hotpoint one was because it matches my washing machine and as it will be fitted next to it thought it will look good lol its a woman thing but like I said I'm having second thoughts wish I could find a graphite one that looks similar
lol, if it was me I would be more concerned that I didn't get rather hot asleep in bed. :) btw samsung do a graphite tumble dryer.
Given Samsung's recent fire related recalls, i'd stay away from them too :p
(OK i know it was a phone but STILL...)

lol, I think that's being a bit too cautious lol :) btw, I bought an AEG.

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