Good evening everyone,
I'm looking for a little advice on this:
On the 15th November I purchased some goods which came to nearly £1,000. It was on 2 separate transactions and I paid through PayPal as the items were on eBay. The supplier was unable to provide the goods and informed me the same day, they also initiated a refund the same day.
Anyhow on my credit card is shows the funds being debited last month however the funds have never been refunded to my card.
I've contacted my bank and PayPal regarding the issue. My bank informed me nothing had been received and there are no issues their end. PayPal have told me the refunds were completed and the funds should be showing. They informed me on the 1st December that they need to do a payment trace to find out what's happened to the funds. I was told this would take 24-72 hours. I heard nothing so I called back and was then told it is still being invested and they required 5 more days. Again, I never heard from them. After calling back again they said it's still being investigated and they will call me back tomorrow with an update.
I know their terms and conditions state refunds can take up to 30 days but I think something has gone wrong obviously. Any advice on what to do next other than keep persisting with PayPal. I think it's too early to consult the FOS.
Perhaps someone has had a simular issue.... I have many transactions all the time with PayPal and everything else is fine so this is a strange one.
Thanks in advance.
UPDATE: Finally I have my funds back. No explanation other than it was just delayed. Took around 35 days.
Is it worth making a formal complaint in writing? To be honest I would only be doing so to try and get some compensation for the inconvenience caused. Is PayPal likely going to offer anything more than an apology