To cut a long story short... I got a Vax Hoover less than a year ago and I took the 2 years guarantee (which was free) anyway, in the last week both of the wheels have snapped off so I emailed Vax. They said if I forward proof of purchase they'll get back to me. Sent the proof then got this email asking for photos....
All you need to do is send us Three photos of your machine along with your contact details. We will order your replacement machine as soon as we receive this information.
Photo 1: Take a photo showing the complete front view of your machine.
Photo 2: Take a photo of the ratings label on the machine. You will find this white or silver sticker on the back or underside of the unit.
Photo 3: Peel the ratings label off the machine. Cut the ratings label in to 4 and take a photo of the cut up label. We should still be able to see all writing on the label.
For this process there is a small £3.99 admin fee charge to replace the machine
.... This seems an odd request (especially the photo of the label cut up) and to request £3.99 admin fee.
Is this me just being super cautious or is this a normal procedure?