vermin media stealing £99 off me - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

vermin media stealing £99 off me

£0.00 @
Last month I got a letter from the vermin telling me what my price would increase by £2.50, it said at the bottom of the letter my right to cancel. I phoned up and canceled and now they are trying to … Read More
brendanhickey Avatar
8m, 4w agoPosted 8 months, 4 weeks ago
Last month I got a letter from the vermin telling me what my price would increase by £2.50, it said at the bottom of the letter my right to cancel. I phoned up and canceled and now they are trying to get £99 off me!, what steps do i take! im currently trying to rebuild my credit rating by using credit cards,. i dont want them to undo all the work ive done!
brendanhickey Avatar
8m, 4w agoPosted 8 months, 4 weeks ago
Options
Best Answer
Did you cancel with it the allowed time, normally 28 days? After that, they will change you.

DO NOT just cancel the DD, they will trash your credit file and it'll take months to sort it out (assuming they are in the wrong).

All Responses

(20) Jump to unreadPost an answer
Responses/page:
#1
Trying reading the contract next time you sign up.
#2
willhay555
Trying reading the contract next time you sign up.

Excellent comment Mr Branson Junior.
#3
good name for this joke a company
#4
willhay555
Trying reading the contract next time you sign up.
but it says you have a right to cancel on the letter.
#5
You have a right to cancel without charge during your contract if they choose to put up your bill. They have no right to take any extras unless an explicit charge is notified in your contract usually under 'rights of cancellation'

Worth having a look but also if you speak to them get them to explain their reasons of the charge as they cant just charge you for no reason.
#6
just cancel your direct debit.
simples.
happy shopping.
#8
ring them and ask what the charge is for would be a good place to start. Perhaps it is for their equipment
#9
Have a rant on here rather than calling them should help
#10
Did you cancel with it the allowed time, normally 28 days? After that, they will change you.

DO NOT just cancel the DD, they will trash your credit file and it'll take months to sort it out (assuming they are in the wrong).
#11

When the OP says "now they are trying to get £99 off me" that suggests to me we are not talking about ordinary DD here. I can't tell from the OP whether DD is the normal method of payment for all things vermin. Even if I was to assume it was, this £99 seems to be for something else, especially when the OP has been given some advance notice of it.
#12
Always good when the op doesn't actually explain what the amount is for. Did you still owe them back payments etc. £99 could easily be what you owe them and not a cancellation charge
banned#13
Yeah it's just common sense that stopping a direct debit or claiming back with ease has to be based around the fact the money isn't payable.
#14
http://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services.html#paying

Speak to them again and quote their terms and conditions above. Section M, point 14.

If they increase the cost of the service you may cancel without penalty.

Not sure why all the downvotes on helpful comments above?
#15
Did you cancel everything you have with them or just the service that was going up by £2.50?
#16
bigweapon07
You have a right to cancel without charge during your contract if they choose to put up your bill. They have no right to take any extras unless an explicit charge is notified in your contract usually under 'rights of cancellation'
Worth having a look but also if you speak to them get them to explain their reasons of the charge as they cant just charge you for no reason.
thanks i phoned them up today they are going to look into it because the manager wasnt in today so they will contact me on money
#17
jb66
Have a rant on here rather than calling them should help
thanks, you might not have noticed by this was question was made at 9pm, the company was shut. i was asking for advance before i rang them this morning. if you dont have anything helpful why say anything at all?
#18
steve1221
Did you cancel with it the allowed time, normally 28 days? After that, they will change you.

DO NOT just cancel the DD, they will trash your credit file and it'll take months to sort it out (assuming they are in the wrong).
og dam i canceled my DD, hope they dont trash my credit file or will be ****.
#20
Argoj
Did you cancel everything you have with them or just the service that was going up by £2.50?
just my internet service

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!