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Virgin broadband Get less than half the up to speed

ShanTheMan Avatar
2y, 5m agoPosted 2 years, 5 months ago
I have had Virgin media tv and broadband for some time now. I renewed it at the end of last year. I was given an upto speed of 60mb but I recently did a speed test and found out my download speed was about 23mb. I checked my local area's average speed and it was about 45mb(supplied by Virgin media). Is there anything I can do about this?
ShanTheMan Avatar
2y, 5m agoPosted 2 years, 5 months ago
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Best Answer
That speed OP if wi-fi, is the max you will get on G class wifi.
Best way to check is to press CTRL+SHIFT+ESC. This will bring up Task Manager then just clicking on the Network tab and you should be able to see the wifi connections link speed. If the most it ever says is 54Mbps then you have G class wifi on the computer and that is limiting you to 23Mbps.

Virgin may well be sending and giving you 60Mb - the only way to be sure is to run an ethernet cabled wired test to the computer then use something like speed.io or speedtest.net to the London Namesco server and you may well find that Virgin are indeed getting 60Mb to you by that test.

HTH

Edited By: wellen1981 on Jun 23, 2014 09:18

All Responses

(13) Jump to unreadPost an answer
Responses/page:
#1
It may be the time of day you tested it..Try it out of peak times...it does say UP TO............
#2
It's always worth ringing them though as you'd be surprised what they can tweak at their end.

I'm on the "Up to 60MB" and, from my laptop via wi-fi I get about 20 tops. But if I connect diretly to the cable modem / router with a cable I can get measured speeds in excess of 60MB.

Finally, as long as you get enough to do what you need then don't worry too much. Unless you're doing massive downloads then anything in excess of 10mbs should be fine!
#3
As above remember to be connected via Ethernet and do some tests at different times of the day. Do this over a few days and you can then compare each day and time to get a true reading.

I am on the lowest 50mb package and I get over 50mb download speeds more often than not when I do a test.
#4
You will always get better reads when you connect via cable than wifi.

I get 100mb/s on both with virgin media.

Check to see if it's virgin media line or BT one? They are currently trialling using BT fibre to provide virgin customers with bb.
#5
We get 2.8 on bt rural broadband..
#6
Hard wire using Ethernet (network cable ) and then test, it might be your wi-fi that is the problem. If you are still getting a problem log a fault with Virgin.

Krazyasif, Virgin never use BT fibre to supply its broadband customers, they use there own fibre network.
#7
Depends on what speed you got when you 1st tested the line before getting into the contract.
#8
That speed OP if wi-fi, is the max you will get on G class wifi.
Best way to check is to press CTRL+SHIFT+ESC. This will bring up Task Manager then just clicking on the Network tab and you should be able to see the wifi connections link speed. If the most it ever says is 54Mbps then you have G class wifi on the computer and that is limiting you to 23Mbps.

Virgin may well be sending and giving you 60Mb - the only way to be sure is to run an ethernet cabled wired test to the computer then use something like speed.io or speedtest.net to the London Namesco server and you may well find that Virgin are indeed getting 60Mb to you by that test.

HTH

Edited By: wellen1981 on Jun 23, 2014 09:18
#9
We've just had Virgin Media installed and the engineer was at pains to point out that they throttle connections that display evidence of high P2P network use. This only resets an hour or more after you close the P2P connections.

Perhaps it's worth checking how you're using your bandwidth and giving Virgin a call to see if this is what they're doing.

Apart from that I can only echo what everyone else has said. We are on the 100Mb line and it varies between 30Mbps and 115Mbps through the day. Much more consistent on a wired connection though.
#10
I have 100mb and my speed tests are never lower than 95mb unless I've been downloading loads from psn. That's with my pc connected via Ethernet though, on my iPod speediest rarely goes above 14, and ps3 never registers more than 25, so it depends on the device you're using to do the test too.
#11
AndrewRoss
I have 100mb and my speed tests are never lower than 95mb unless I've been downloading loads from psn. That's with my pc connected via Ethernet though, on my iPod speediest rarely goes above 14, and ps3 never registers more than 25, so it depends on the device you're using to do the test too.

This is also a good point.
banned#12
Almost certainly it's your internal network. Upgrade your wireless receivers to N300 or higher. Ideally replace virgins hub with a decent router like an rt-n56u or higher. Or future proof yourself and get an asus rt-n66u or AC router and n900 or AC adaptors.

I'm on virgin 100/6mb and get between 95-108 wirelessly using an RT-N66u with merlin and N900 asus adaptors.
#13
AndrewRoss
I have 100mb and my speed tests are never lower than 95mb unless I've been downloading loads from psn. That's with my pc connected via Ethernet though, on my iPod speediest rarely goes above 14, and ps3 never registers more than 25, so it depends on the device you're using to do the test too.

I am exactly the same as this guy here.

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