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I am currently paying £43pm for 100mb Fibre, line rental and the very basic TV package. I just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away. I was ju… Read More
TheMo123 Avatar
7m, 4w agoPosted 7 months, 4 weeks ago
I am currently paying £43pm for 100mb Fibre, line rental and the very basic TV package. I just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away. I was just wondering if i was overpaying for what i was receiving. I have had a look on some of the other threads on similar topics but its difficult to compare. And would i be able to sign up again straight after cancelling as they have a bundle for new customers, which works out at the same price, but with 200mb Fibre and quite a lot of TV channels, if the cashback tracks.
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TheMo123 Avatar
7m, 4w agoPosted 7 months, 4 weeks ago
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#1
according to some responses here you will receive a phone call from cancellation team just haggle. I'm in similar situation and will ring them tomorrow.
#2
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]

Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.

I'm with Sky for my Broadband now.

As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.




Edited By: artnada on Oct 23, 2016 18:58
#3
artnada
j[b"]ust called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for a tleast 6 - 12 months. I might be wrong though.
Have you noticed much of a difference between the Sky and Virgin services? Also, if i signed up someone else in the house who is over 18, they should count as a new customer, should they not?
#4
TheMo123
artnada
j[b"]ust called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for a tleast 6 - 12 months. I might be wrong though.
Have you noticed much of a difference between the Sky and Virgin services? Also, if i signed up someone else in the house who is over 18, they should count as a new customer, should they not?

I was on 70mb with VM, I am now on 55mb (ore than enough for me), with Sky. I can honestly say, when watching the likes of YouTube, it's faster with Sky. No initial buffer as with VM. Pages seem to load faster too.
Also, the router has good wireless. I can actually connect my tablet/phone to it in the bedroom without losing connection...unlike VM's Superhub. Even if I was 10 feet away from it, I kept losing connection. It was awful!

I'm pleased with the service I am receiving from Sky.

As for the person in your household...possibly, is all I can say.

Edited By: artnada on Oct 23, 2016 19:05
#5
I have the vivid 150mb broadband only package. I'm currently paying £28.25 at a discounted rate, and it was due to go up to its normal price of £37.25 next month. I called VM last Monday to cancel and quite literally the call took no more than 2 minutes and my contract was cancelled - there was not even a sniff of a counter offer.

But here's where things changed...

On Wednesday, I got two calls by VM on 0800 052 0980, the 1st call was around midday which I missed and the second call was approx two hours later. The woman asked me why I cancelled my broadband to which I replied that the broadband was too expensive. She then offered to reduce my monthly payment to £25.25. I said it was still too expensive and I was hoping to get her down to around £20 but the best she offered was £22.25 for 12 months and a Superhub 3 modem. I am now back with VM.
#6
Just left Virgin after being a loyal customer. The basic package didn't even give me channels that are free on freeview. I went to BT, got cashback and the internet is brilliant speed, phone ok, didn't want the phone, but had to take it.
I have Netflex and a NOW tv box. No tivo box which I miss, but going to purchase a hard drive to record from my smart tv. Virgin are overprice and seem to ignore their customers.
#7
Great stuff Virgin Media. to answer your question it is expensive for what you get but it's still the best value on the market for the best service. I had a long talk with VM last week complaining about the price increase to support new customers and people who lie about intending to leave the service. I was offered a deal but I told them I don't want special treatment I want all existing customers to be respected.
#8
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]

Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.

I'm with Sky for my Broadband now.

As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.





20 years lmao
The company has only been around 10years with broadband any way
#9
pepper33
Just left Virgin after being a loyal customer. The basic package didn't even give me channels that are free on freeview. I went to BT, got cashback and the internet is brilliant speed, phone ok, didn't want the phone, but had to take it.
I have Netflex and a NOW tv box. No tivo box which I miss, but going to purchase a hard drive to record from my smart tv. Virgin are overprice and seem to ignore their customers.

Do BT throttle your speeds during peak times?
#10
Same here, cancelled and instead of the usual efforts to keep me, they just said fine.

But you know what, I'm glad over to sky. I have noticed sky being quicker. With virgin, in the last few months, I was getting buffering. I was on 70 Meg.

On 10 Meg with sky but I can honestly say it's zippy fast. Really happy with the service.
#11
Put in ur partners name - definitely a new customer then.
#12
EN1GMA
Same here, cancelled and instead of the usual efforts to keep me, they just said fine.
But you know what, I'm glad over to sky. I have noticed sky being quicker. With virgin, in the last few months, I was getting buffering. I was on 70 Meg.
On 10 Meg with sky but I can honestly say it's zippy fast. Really happy with the service.

Yeah, i have noticed that they throttle you significantly during the peak times. It looks as though Sky, whilst not as fast as Virgin, do not reduce your speed regardless of usage.
#13
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way
Blueyonder? Telewest?
#14
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way


Ntl...
#15
Should have asked to speak to retentions instead of hoping for a call back.

Mine went from 51pm to 37pm
#16
Switched to sky from vm last month. Should have done it years ago,

saving £300 a year! Down to £15 per month including line rental for 40mbps.much faster upload too.

Edited By: chocci on Oct 24, 2016 08:29
#17
They called me after a week, just wait a bit
#18
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way
Beg to differ, I've had broadband with them for 13 years and i know they were around a few years before that.
#19
chocci
Switched to sky from vm last month. Should have done it years ago,
saving £300 a year! Down to £15 per month including line rental for 40mbps.much faster upload too.
ditto. I brought into the spiel of faster speeds but you know what, I know I only a stable connection at 10 meg. you probably need faster speed if lots of devices in the house but we don't, and so far, very pleased with Sky. like you chocs, should have done it years ago.
#20
Hey guys if any one wanting good deal on virgin give me a shout as I can put you on mates rates only new customer is the deal
#21
benjammin316
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way
Ntl...
To be honest probably Diamond cable or Telewest at that time.
#22
Triads
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way
Beg to differ, I've had broadband with them for 13 years and i know they were around a few years before that.


https://en.m.wikipedia.org/wiki/Virgin_Media

virgin mobiles was the first virgin media company on the uk.. that was founded 1999, because Branson started it for the 21st century..

so dont bull....
#23
Virgin Media have had various guises over the years;

United Artists
Telewest
Telewest/NTL
Telewest Blueyonder

then Virgin Media
#24
centurion01
Triads
centurion01
artnada
[b"]just called them up to cancel and the chap didn't make so much as a peep and cancelled straight away"[/b]
Don't hold out too much hope for a callback. It's not happening for a lot of people now. I left them after nearly 20 years, and never received any callback or deal.
I'm with Sky for my Broadband now.
As for signing up straight away, I don't think you're considered a "new" customer for at least 6 - 12 months. I might be wrong though.
20 years lmao
The company has only been around 10years with broadband any way
Beg to differ, I've had broadband with them for 13 years and i know they were around a few years before that.
https://en.m.wikipedia.org/wiki/Virgin_Media
virgin mobiles was the first virgin media company on the uk.. that was founded 1999, because Branson started it for the 21st century..
so dont bull....
I would stop digging.
#25
artnada
Virgin Media have had various guises over the years;

United Artists
Telewest
Telewest/NTL
Telewest Blueyonder

then Virgin Media


they bought these companies but were these to start with..

its like saying youve lived in a house 20 years, and you owned the land, but the house was built 10 years after you bought the land.

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