Is virgin Fibre/Media that bad? thinking of swapping from sky - HotUKDeals
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Is virgin Fibre/Media that bad? thinking of swapping from sky

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I am thinking of swapping from sky to virgin for a full TV and broadband package or possibly broadband only They have fastest speeds 200mb/100mb and will work out cheaper if I add up all the cost vs… Read More
Sandy1012 Avatar
9m, 6d agoPosted 9 months, 6 days ago
I am thinking of swapping from sky to virgin for a full TV and broadband package or possibly broadband only
They have fastest speeds 200mb/100mb and will work out cheaper if I add up all the cost vs sky
Sky keep increasing the bill without notification (although i hear virgin do to though)

I was convinced virgin was the way to go. I have a friend who is happy with them but Trustpilot and many bad reviews is putting me off Virgin, it seems like alot people complaining about speeds and the service in general etc.
Wondering what you think?

https://uk.trustpilot.com/review/www.virginmedia.com
Sandy1012 Avatar
9m, 6d agoPosted 9 months, 6 days ago
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#1
I had a very bad experience with Virgin Media in peak times and especially if you are living in high utilisation area. Day time you will get your package full speed. If upgrade work by Virgin Media in your area is already completed then i would recommend you to go with them.
#2
I've used them a lot in a few locations around the country. If you are unlucky you might get a bad connection and then they can be really annoying to fix but if they can't then you can just leave. Overall though they are great and most likely to be the fastest internet you can get. I'm on their 200mb line which I get on wifi close to the router and all wired connections.
#3
As aaqeel said it`s all down to your area , mine is very stable with problems less than once every couple of months.

Main complaint is the annual or more price increases :(
#4
Personally I've found them great. Barely any issues with connections ect... and I get over the advertised speed of 200Mb/s. Plus the prices are reasonable.
#5
Virgin emailed me today saying they were increasing my bill by £3.49 which is over a 10% increase. Hate Virgin Media with a passion. Unfortunately i don't live in a fibre enabled area and every other company uses BT openreach fibre otherwise I'd switch immediately. I just don't understand how they can increase prices by x20 the rate of inflation.
#6
I suspect all the recent issues might be to do with Wireless channels and the routers just need setting right. I've been using Virgin for years, first on in our road to get it and although it took 6 months (I kid you not) to get it working, it's been working fine for about ten years. Have the odd loss but no more then once or twice a year and they are fixed quickly.

Before Virgin I had an ISDN line via BT and managed other service from BT at work, I wouldn't **** on them if they were on fire.

Edited By: PulisOut on Sep 15, 2016 17:53
#7
Been with Virgin all the way back to NTL.

It all depends on your area, so it's worth asking your neighbours who they're with how they get on.

Never had any serious issues with them, rarely any days where it's down maybe once a year if that there's an off day.

Be prepared for the yearly price upgrade, and that's in end of January /February if you have the full package with a letter usually in December which can always feel a little de-spiriting right before Christmas.
#8
I was with virgin at my old flat and couldn't fault them. Any issues they sorted out pretty quick, but can't really say had any major issues. They kept upping my internet speed without any cost to me. And when said I was going to go to sky they marched the price from the mse deal for everything to be included. But when I moved to where I am now they haven't got any cables in the area. Now have moved to sky and have had issues every week. I think sky are so much worse. All sky have said is reset the box and it should sort it.

With virgin never lost signal or anything on the tv. Had the internet drop out a couple of times but that was due to them upgrading and a car crashing into the box.

Hope that helps
#9
Trustpilot for large companies like Virgin need to be taken with a pinch of salt, Sky is equally badly reviewed. Most people wont bother writing a positive review unlike bad reviews.

As stated already it all depends on your area really, we were getting subpar speeds for few months then they sorted utilisation issue and it's been fine since. You just call and they'll give you account credit, you just need to keep calling until its fixed or you can probably leave the contract penalty free.

Virgin increase prices just like Sky/BT etc. They're all the same in that sense.

Edited By: kiish on Sep 15, 2016 21:58
#10
Excellent service with the fibre broadband but terrible with the phone line connection. Really poor overall customer service if you need to contact them though.
Currently in the process of leaving and it's a shame as there's not much available in terms of a comparable service (no phone line and high speed unlimited fibre connection).
#11
We all know how much the site loves John Lewis most people do, but have a look at trustpilot and then make your mind up about Virgin.

We have been with Virgin for about 3 years at the beginning I was very reluctant to go with them after having a nightmare when they were telewest but their service has been excellent, fixing poor speeds quickly after installation and giving credit on our account when service went down. Oh and don't worry about the price increases you just call them up and get a discount. Was on an newbie offer originally for 12 months in an 18 month contract on 50Mb, 11 months in price increased called them and increase speed to 100Mb and paid around the same as before which they gave for another 18 months. A couple of months ago price about to go up, called again got a further discount, bigger than paying before and in the meantime we had got a free upgrade to 150Mb and we pay a fiver less than we paid when we moved to them.



Edited By: eslick on Sep 15, 2016 22:23
#12
Would sky not be cheaper if you got a 60-70% off deal that is usually available for new customers, and then haggle each year? I am £35 for the full TV package. If you added line rental (£17) and fibre (£10) would be £62 total per month (give or take).

From my experience, I had Virgin Fibre (100mb) a couple of years ago and it was always throttled, became a pain for downloads and gaming - but was the only fibre available in my area. Moved house and could now get Sky/BT etc. Been with BT 2 years and had zero issues, had 38mb package and never dropped below 35mb, now they have upped it to 52mb, and I never drop below about 48mb. Personally I would rather have a solid ~50mb connection than one that could be way above or way below depending on how it feels at the time...
#13
As others have said, it's all about the local area. When I first had VM it was rock sold - no problem at all. Dec 2015, problems started and a fault was logged. Peak time speeds made it unusable initially, but it did get a bit better, but I wasn't getting the 200Mb I was supposed to be. The fault is still there as far as I'm aware and the latest date for a repair was Dec 2016 - that's a joke as far as I'm concerned so luckily BT had been and enabled fibre so I jumped ship to BT Infinity 2. I have to say it is so much better. Speedtests with VM were up and down and not a solid, consistent speed. I get a sold 76mb with BT which is a consistent line on a speed test and it doesn't drop at all. Do I notice the 'speed drop'? No, not at all. If VM do eventually fix the issue I doubt I'd go back - I'd rather have a consistent speed (with better upload than the normal 200mb vivid package) than get pot luck speeds depending what time of day it is. Just my 2p worth anyway.
#14
KevClark1985
Would sky not be cheaper if you got a 60-70% off deal that is usually available for new customers, and then haggle each year? I am £35 for the full TV package. If you added line rental (£17) and fibre (£10) would be £62 total per month (give or take).
From my experience, I had Virgin Fibre (100mb) a couple of years ago and it was always throttled, became a pain for downloads and gaming - but was the only fibre available in my area. Moved house and could now get Sky/BT etc. Been with BT 2 years and had zero issues, had 38mb package and never dropped below 35mb, now they have upped it to 52mb, and I never drop below about 48mb. Personally I would rather have a solid ~50mb connection than one that could be way above or way below depending on how it feels at the time...

That sounds very cheap, When you say full package does that include sky sports?
I think I have the variety bundle + sports and they just put it up from about £48 ish to £69, thats without broadband and line rental.
Also dont all the others piggback of BT for broadband -so speeds should be the same, or maybe not
#15
Sandy1012
KevClark1985
Would sky not be cheaper if you got a 60-70% off deal that is usually available for new customers, and then haggle each year? I am £35 for the full TV package. If you added line rental (£17) and fibre (£10) would be £62 total per month (give or take).
From my experience, I had Virgin Fibre (100mb) a couple of years ago and it was always throttled, became a pain for downloads and gaming - but was the only fibre available in my area. Moved house and could now get Sky/BT etc. Been with BT 2 years and had zero issues, had 38mb package and never dropped below 35mb, now they have upped it to 52mb, and I never drop below about 48mb. Personally I would rather have a solid ~50mb connection than one that could be way above or way below depending on how it feels at the time...

That sounds very cheap, When you say full package does that include sky sports?
I think I have the variety bundle + sports and they just put it up from about £48 ish to £69, thats without broadband and line rental.
Also dont all the others piggback of BT for broadband -so speeds should be the same, or maybe not


Yeah that's all entertainment channels, box sets, sky cinema and sky sports. There is a thread on here about haggling for renewals too (can't search on my phone but search for "sky 75%" and should find it).

All rely on the lines from BT openreach so in theory should all be capable of the same max top speed, although BT's infinity 1 is 52mb rather than sky's 38mb so if you can get faster than 38mb that would be better for you.
#16
Sandy1012
KevClark1985
Would sky not be cheaper if you got a 60-70% off deal that is usually available for new customers, and then haggle each year? I am £35 for the full TV package. If you added line rental (£17) and fibre (£10) would be £62 total per month (give or take).
From my experience, I had Virgin Fibre (100mb) a couple of years ago and it was always throttled, became a pain for downloads and gaming - but was the only fibre available in my area. Moved house and could now get Sky/BT etc. Been with BT 2 years and had zero issues, had 38mb package and never dropped below 35mb, now they have upped it to 52mb, and I never drop below about 48mb. Personally I would rather have a solid ~50mb connection than one that could be way above or way below depending on how it feels at the time...

That sounds very cheap, When you say full package does that include sky sports?
I think I have the variety bundle + sports and they just put it up from about £48 ish to £69, thats without broadband and line rental.
Also dont all the others piggback of BT for broadband -so speeds should be the same, or maybe not


Yeah that's all entertainment channels, box sets, sky cinema and sky sports. There is a thread on here about haggling for renewals too (can't search on my phone but search for "sky 75%" and should find it).

All rely on the lines from BT openreach so in theory should all be capable of the same max top speed, although BT's infinity 1 is 52mb rather than sky's 38mb so if you can get faster than 38mb that would be better for you.
#17
Been with VM since the Telewest/Blueyonder days and I guess I'm lucky because of my location. Never had any real issues. BB is pretty much constant speed. Just a shame the current Tivo box is screwed up due to crap software update. As said it basically depends on your area and whether it's over subscribed or not.
#18
Ive been with Virgin about 12 years, including moving house. Not had any problems. Have TV, phone and broadband. We use a lot of broadband in this house, all sort of gadgets and a teenager and occasionally it stops, but only for a few minutes and its normally the virgin man tinkering with the box on the street.
#19
I changed from sky fibre to Virgin.
One word: crap
Now coming to end of first year so going to BT
#20
Been with Virgin Media for about 12 years for everything including good value sim only mobile plans.

I found them good.

Pros :
Reliable service.

Cons:
You have to haggle at the end of each contract period to get the best deal, but this is normal with everything these days
#21
I've been with around half a dozen providers including all the big ones and currently on Virgin's 100mb broadband only deal.

Hands down it is the worst service I've ever had. I get around 5mb every evening and the other day it dropped out completely, and not for the first time either.

I'm waiting for a decent deal with Sky Fibre to come up around Christmas as theirs was the best service I've had. In the meantime I'm getting £10/month deducted for my appalling service.

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