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Virgin Media Broadband

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I joined Virgin Media as Sky increased there prices and I told the virgin advisor I have no virgin white socket in the house and will need an engineer. The day of install virgin router arrived with a … Read More
Spider91 Avatar
3m, 1w agoPosted 3 months, 1 week ago
I joined Virgin Media as Sky increased there prices and I told the virgin advisor I have no virgin white socket in the house and will need an engineer. The day of install virgin router arrived with a self set up instructions but no engineer bearing in mind I have no where to connect it. Phoned virgin and said oh we through you had a socket when i clearly said i dont now i have to wait for an engineer for another 3 weeks as none available and no broadband which i need for work an is vital for me.

Been on the ohone to virgin for last 3 days and all i get told we got you on a priority list and they cant do more.

Any advice on what i can do to speed it up?
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Spider91 Avatar
3m, 1w agoPosted 3 months, 1 week ago
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Best Answer
email the CEO and complain. Sorted mine out within two days. Yet virgin customer service said I would have to wait a fortnight. google for the email address

All Responses

(25) Jump to unreadPost an answer
Responses/page:
#1
was your sky through a phone socket?
#2
cant you share your works mobile fones hotspot for now?
#3
Blag next doors and buy them a takeaway/bottle of decent wine etc
#4
Spider91
i have to wait for an engineer for another 3 weeks as none available and no broadband which i need for work an is vital for me... Any advice on what i can do to speed it up?
Seems obvious. Order a business broadband package viia another provider. Business orders receive business-level service and a new line could likely be installed within a week, or less depending on the (dis)connection / cease status of the Sky line. Plus if ever there is an issue with your business service, you will receive business-level support. Most business providers will even guarantee a maximum four hour fault response time for a sub-£10 additional monthly maintenace fee.
#5
This is why I left virgin. They are awful
#6
In your situation I would probably have installed Virgin and then cancelled sky separately once it was working ok. Sorry not much use, a mobile mifi with lots of 4g data might well be a good stopgap
#7
First poster nailed it, "was your Sky broadband through a phone socket" as Virgin ADSL would use the same socket.
#8
Virgin don't sell adsl broadband any more
#9
Spiders where do you live maybe I could help

Edited By: bigack on Feb 10, 2017 07:41
#10
ring up and cancel the service.
#11
Would 2nd phoning up and going through to retentions to cancel. .....

Good luck
#12
email the CEO and complain. Sorted mine out within two days. Yet virgin customer service said I would have to wait a fortnight. google for the email address
#13
arlenehuggins
email the CEO and complain. Sorted mine out within two days. Yet virgin customer service said I would have to wait a fortnight. google for the email address

Definitely do that - I remember now my Dad had same issues and he emailed CEO and his issues were sorted in 2 days too!!

Edited By: Kenp8257 on Feb 10, 2017 10:54
#14
bigack
Spiders where do you live maybe I could help
I live in Birmingham
#15
Sorry pal bit to far for me to sort for you
#16
Kenp8257
arlenehuggins
email the CEO and complain. Sorted mine out within two days. Yet virgin customer service said I would have to wait a fortnight. google for the email address
Definitely do that - I remember now my Dad had same issues and he emailed CEO and his issues were sorted in 2 days too!!
How would i find the ceo email? Thanks
#17
tomminator
was your sky through a phone socket?
Yes it was
#18
tomminator
cant you share your works mobile fones hotspot for now?
I am doing that but i have very poor reception around my area making it hard to use hotspot
#19
Spider91
Kenp8257
arlenehuggins
email the CEO and complain. Sorted mine out within two days. Yet virgin customer service said I would have to wait a fortnight. google for the email address
Definitely do that - I remember now my Dad had same issues and he emailed CEO and his issues were sorted in 2 days too!!
How would i find the ceo email? Thanks

I don't think I'm allowed to post his email address on here but a quick Google and it was found in a couple mins.

If you need any tips on how to search ask..... but it's literally what you asked me.

Good luck.
#20
i have same problem, got delayed from 6 jan to 13 feb, got close to callin it all off but want to try virgin out with their 100mbps. switching from talktalk.
#21
any1 with virgin experience any serious throttling or poor broadband service(not customer service)? if they throttle the speed down to 8mbps i would still be satisfied if its a few times a week thing for an hour for example.
ive heard people talk about horrible speeds all the time but just want to get more opinions
#22
they also said i was on priority too but the main thing slowing them down was getting permission from the council. cant do much about that. try borrowing some temporary internet from neighbours is my suggestion
#23
I was with Virgin for years. Downloaded loads. Never really had a noticeable problem.

Went to Sky fur a year avd Internet was diabolical. Krot freezing etc. (Tbf nor Sky's fault - I was over a mile away from junction box so promised 40mb was only about 7! !)

Back with virgin. 200MB. Superfast to say the least.

But I've noticed now and then it'll stick for a split second or two. .... but not an issue.

I've also read they do a 200MB gamer internet - no speed interuptions etc...

I'm happy with Virgin
#24
Kenp8257
I was with Virgin for years. Downloaded loads. Never really had a noticeable problem.
Went to Sky fur a year avd Internet was diabolical. Krot freezing etc. (Tbf nor Sky's fault - I was over a mile away from junction box so promised 40mb was only about 7! !)
Back with virgin. 200MB. Superfast to say the least.
But I've noticed now and then it'll stick for a split second or two. .... but not an issue.
I've also read they do a 200MB gamer internet - no speed interuptions etc...
I'm happy with Virgin
thanks for the insight ill defo give them a chance.

sorry if i seem to have askd a different question on this thread
#25
No problem and good luck :-)

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