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virgin media high up email address

£0.00 @ Virgin Media
Hi , Does anyone have an email address that works for either the CEO or someone high up who can sort out a huge facade I'm having with them in regards to damaged property. I have sent an email to … Read More
aysheab Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
Hi ,
Does anyone have an email address that works for either the CEO or someone high up who can sort out a huge facade I'm having with them in regards to damaged property.
I have sent an email to tom. mockridge but have not had a reply or phone call .
Please help !
Thank you :)
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aysheab Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
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(11) Jump to unreadPost an answer
Responses/page:
#1
Google ceo emails there is site with list of them
banned#2
can try gillian.james@virginmedia.co.uk (and yes i know this is the secretary email, the idea of such is A that the op might learn how to find things him/her self, and B that if the email is then fwded in office (and given a ref number), your more likely to get a replyed than you would directly connecting high ups yourselfs)

or any of the other directors just use the same email format as the on you already try for tom (fristname.lastname@)

http://www.ceoemail.com/s.php?id=directors-9632&c=Virgin%20Media

Edited By: 057907 on Dec 06, 2016 15:23
#3
What damage has been done out of curiosity?

Last resort, get a 2 quotes for repair, send them a letter to head office recorded delivery saying if it's not repaired then you'll be claiming for the costs via small claims court, give them 14 days to respond, if they don't respond take them to court, job done :)
#4
I emailed Tom Mockridge and a few days later I was contacted by the lady below - she sorted out 5 months of issues within half an hour. Hope this helps

Linda

Linda Zeta Gray
Ceo Complaints
Multiskill CSC advisor
Linda.Gray@Virginmedia.co.uk
Virgin Media
Concord Business Park,
Threapwood Road,
Wythenshawe, M22 0EY
#5
You could ask Mark at ISPreview, he usually has access to senior ISP people.

Also the ISPs dont like bad news about them appearing on the UK leading ISP review website, so tend to co-operate when it gets involved.
#6
walkabouts1969
I emailed Tom Mockridge and a few days later I was contacted by the lady below - she sorted out 5 months of issues within half an hour. Hope this helps
Linda
Linda Zeta Gray
Ceo Complaints
Multiskill CSC advisorLinda.Gray@Virginmedia.co.uk
Virgin Media
Concord Business Park,
Threapwood Road,
Wythenshawe, M22 0EY
Which email address did you Sen an email to tom mockridge?
I sent one a week ago and haven't heard anything , should I wait longer for a reply?
#7
057907
can try gillian.james@virginmedia.co.uk (and yes i know this is the secretary email, the idea of such is A that the op might learn how to find things him/her self, and B that if the email is then fwded in office (and given a ref number), your more likely to get a replyed than you would directly connecting high ups yourselfs)
or any of the other directors just use the same email format as the on you already try for tom (fristname.lastname@)http://www.ceoemail.com/s.php?id=directors-9632&c=Virgin%20Media
Thanks for that ,
I actually did find the CEO address and as I mentioned emailed it but failed to get a reply which is why I asked because I could not find anyone else .
I will try the secretary and see what she says .
#8
try calling them out social media, tweet them and then they're incentivised to do something about it.
#9
Virgin are a joke sometimes. When they fitted the cable to my house the box was hanging off the wall and wires weren't tied up or cable clipped to the wall, it was actually a health and safety issue, took them 2 weeks to come and do a 5 minute job.
Hope you get your issue sorted! How bad is the damage if you don't mind me asking?
As above has mentioned small claims court, or if you have a friend whos a solicitor have a word with them.
#10
wotsdrachir
try calling them out social media, tweet them and then they're incentivised to do something about it.
Tried that, they are useless ,keep saying ti ring customer services .
#11
Toon_army
Virgin are a joke sometimes. When they fitted the cable to my house the box was hanging off the wall and wires weren't tied up or cable clipped to the wall, it was actually a health and safety issue, took them 2 weeks to come and do a 5 minute job.
Hope you get your issue sorted! How bad is the damage if you don't mind me asking?
As above has mentioned small claims court, or if you have a friend whos a solicitor have a word with them.
Basically they drilled through my heating pipe, so they had to cut through the wall, now I have heating pipes on show and bloody wires everywhere because they can't fit the box on the wall until its plastered.

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