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Virgin media price hike

£0.00 @ Virgin Media
Virgin sent me a letter saying the my package price will be rising as from feb by £4.69 Can I cancel my contract which has 4 month left? Love virgin it's a shame they kept wanting to put the price u… Read More
mackey246800 Avatar
banned2y, 7m agoPosted 2 years, 7 months ago
Virgin sent me a letter saying the my package price will be rising as from feb by £4.69
Can I cancel my contract which has 4 month left? Love virgin it's a shame they kept wanting to put the price up
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mackey246800 Avatar
banned2y, 7m agoPosted 2 years, 7 months ago
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(1)
banned
Yup, same as but for £2.99...... they seem to bump up the price every couple of years, apparently to 'provide a better service' *ahem*

yeah whatever!

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#1
You should be able to leave your contract without penality since they have changed your contract since you signed up.
#2
Give them a call and see if they'll knock the £4.69 off for the remainder of the contract, or put a credit of 4x£4.69 on your account. Some people have got Sky Sports and Movies "free" for 3 months by agreeing to pay the extra. Although from the looks of it, some have also had some money knocked off their bill.
My letter said £4.89 but, when I rang them I was told it was £3 and as I have 10 months left they've put a £30 credit on my account.
banned#3
Yup, same as but for £2.99...... they seem to bump up the price every couple of years, apparently to 'provide a better service' *ahem*

yeah whatever!
#4
I am sure mine only went up another fiver earlier in the year.......anyone else seem to remember this?
#5
should say at the very bottom of the letter, my letter gives me untill end jan next year to cancel if I'm not happy but i shall be giving them a call and see what they can offer as the broadband is the best in my opinion :)
#6
They seem to do it every time they give you a free internet upgrade, free my asss
#7
They seem to pluck prices out of the air! We have now trimmed ours to the bare minimum and pay our line rental upfront, M tv and a TiVo box, broad band and free calls weekend only (we use our mobile in the week) We now pay£15 a month !
#8
I was in the shopping mall the other day, and one of the sales reps for sky asked what service provider I had and told them I had virgin, They asked if I knew about the price hike and I said yes. The lady said that due to change in contract I was entitled to cancel it, and if I wanted sky could handle the process for me as long I was there and authorised the lady to talk in phone for me. Needles to say I didn't take her up on the offer due to me being in a hurry. However I will call virgin and see how I get on
#9
Yeah I got the letter too they're putting mine up by the same amount ... contract ends at the end of January anyway .. so I'm sure I'll get a good offer to stay because I've been with them years but sky's tempting me because I miss Sky Atlantic.
#10
i have 50 mb broadband no phone line for 27.50 but no other company gets close
#11
£3.84 increase.. yes you can leave. price hike starts in feb and so you may need to wait for a month or so.. check your letter as mine said I could leave
#12
Virgin are getting on my nerves. I'm getting rid of the phone line , I don't have any TV services off of anyone and just going for my usual BB as we are all heavy web users in this house on various devices . My contracts due to end in a month ( been with them on and off for 15 years ) and I have no qualms about getting on the phone and thrashing out a deal - last time they got on my nerves I just left and rejoined as a new customer to get the new customer discount , there's loads of ways round it . Shame they're the fastest as the competition cannot compete , hence the constant price rises.
#13
I got the same letter. I usually call them and tell them I can't afford it and will have to reduce a service. They often then try to tie you into a new contract on a lower price. Last year it managed to get me about £3 a month back off the new price and the year before that I got the entire price hike removed.

Won't work forever though I fear. :(
#14
ever year they put the price up and every year i have more reason to complain about them...

Customer service is rubbish, router is rubbish, Tivo is slow and lags. its also cheaper to have a landline as it comes in the package.

i only stay because their BB is good.
#15
loisgriffin
Virgin are getting on my nerves. I'm getting rid of the phone line , I don't have any TV services off of anyone and just going for my usual BB as we are all heavy web users in this house on various devices . My contracts due to end in a month ( been with them on and off for 15 years ) and I have no qualms about getting on the phone and thrashing out a deal - last time they got on my nerves I just left and rejoined as a new customer to get the new customer discount , there's loads of ways round it . Shame they're the fastest as the competition cannot compete , hence the constant price rises.

I may cancel as im not in contract anyway and then rejoin ,But what will happen to landline number ? Will i lose it?
#16
If you call them you can get half price sports & movies for 3 months, as I'm selling my house I've not tied myself into another contract doing it this way saves me about £15 pm
#17
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
#18
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)
#19
I did have a call a while ago from BT that was offering a really good deal for phone/tv/broadband but only stumbling block was only 2 boxes when Virgin give me three but at this new price I think I am going to give BT a call again and check on the offer if still available
#20
claire7519
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)

I pushed a very hard bargain (I thought) skinning the price down as low as feasible by asking for every possible discount (as a result I'm paying 50p a month at the moment :)), but I have a suspicion that they're only waiving increases and/or crediting accounts for customers who want to break a contract or (possibly) for those who don't already have a loyalty discount active. Can anyone confirm?
#21
Ferris
claire7519
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)

I pushed a very hard bargain (I thought) skinning the price down as low as feasible by asking for every possible discount (as a result I'm paying 50p a month at the moment :)), but I have a suspicion that they're only waiving increases and/or crediting accounts for customers who want to break a contract or (possibly) for those who don't already have a loyalty discount active. Can anyone confirm?

50p a month??? I think you need to be telling us how you got that X) Think I managed to get mine down to £87 a month ha ha
#22
sullie
loisgriffin
Virgin are getting on my nerves. I'm getting rid of the phone line , I don't have any TV services off of anyone and just going for my usual BB as we are all heavy web users in this house on various devices . My contracts due to end in a month ( been with them on and off for 15 years ) and I have no qualms about getting on the phone and thrashing out a deal - last time they got on my nerves I just left and rejoined as a new customer to get the new customer discount , there's loads of ways round it . Shame they're the fastest as the competition cannot compete , hence the constant price rises.

I may cancel as im not in contract anyway and then rejoin ,But what will happen to landline number ? Will i lose it?

I did have to change my landline number, yes.
#23
claire7519
Ferris
claire7519
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)

I pushed a very hard bargain (I thought) skinning the price down as low as feasible by asking for every possible discount (as a result I'm paying 50p a month at the moment :)), but I have a suspicion that they're only waiving increases and/or crediting accounts for customers who want to break a contract or (possibly) for those who don't already have a loyalty discount active. Can anyone confirm?

50p a month??? I think you need to be telling us how you got that X) Think I managed to get mine down to £87 a month ha ha


YES PLEASE DO SHARE! I'm currently paying £55.99 for 12 months and £69.99 for the following 6 months on the Big Kahuna Bundle. How are you doing this. What is this SORCERY?!?! ;)
#24
Mine's going up £4.50 to about £70. Might be time to give them a call.
#25
loisgriffin
Virgin are getting on my nerves. I'm getting rid of the phone line , I don't have any TV services off of anyone and just going for my usual BB as we are all heavy web users in this house on various devices . My contracts due to end in a month ( been with them on and off for 15 years ) and I have no qualms about getting on the phone and thrashing out a deal - last time they got on my nerves I just left and rejoined as a new customer to get the new customer discount , there's loads of ways round it . Shame they're the fastest as the competition cannot compete , hence the constant price rises.
Completely agree , rubbish customer service but broadband speed others don't compete. I always ring and negotiate money off . Looks like il be ringing again soon re price rise.
#26
You have till end of jan to cancel free of charges. I told them i wasnt happy so theyve given me 3 quid a month straight away for 6 months. Im on a good deal anyway. Im paying 30quid now for big kahuna tv, 152mb bband and phone line
#27
Just called to cancel as we are within our rights due to change in price plan, our contract is due to end in march, they have offered to drop the price increase and give us free movies and sports until then.
#28
claire7519
Ferris
claire7519
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)

I pushed a very hard bargain (I thought) skinning the price down as low as feasible by asking for every possible discount (as a result I'm paying 50p a month at the moment :)), but I have a suspicion that they're only waiving increases and/or crediting accounts for customers who want to break a contract or (possibly) for those who don't already have a loyalty discount active. Can anyone confirm?

50p a month??? I think you need to be telling us how you got that X) Think I managed to get mine down to £87 a month ha ha

:D Well we only get basic phone and BB, so it was always lower than if you have TV etc..

With a full loyalty discount, we had been paying £4.50/month plus line rental for the last year. Called up about the price increase, and managed to get the price dropped to 50p till Feb 1st, then £3.50 until May (as a sweetener for taking on an 18 month contract that I can break anyway at next year's inevitable price increases), then £8.50/month for a year after that. That's how it's meant to work, anyway. But if I can find a way to eliminate the February price increase too, that would be useful! :)
#29
what package do you have?
#30
Ferris
claire7519
Ferris
claire7519
Ferris
How are people getting the increase waived, or credits on their account? When I spoke to them I negotiated a new deal, but there was no mention of credits or waiving the increase. Do people who've had either of those applied also have a loyalty discount active on the account?
Ask .. Don't get if you don't ask (_;)

I pushed a very hard bargain (I thought) skinning the price down as low as feasible by asking for every possible discount (as a result I'm paying 50p a month at the moment :)), but I have a suspicion that they're only waiving increases and/or crediting accounts for customers who want to break a contract or (possibly) for those who don't already have a loyalty discount active. Can anyone confirm?

50p a month??? I think you need to be telling us how you got that X) Think I managed to get mine down to £87 a month ha ha

:D Well we only get basic phone and BB, so it was always lower than if you have TV etc..

With a full loyalty discount, we had been paying £4.50/month plus line rental for the last year. Called up about the price increase, and managed to get the price dropped to 50p till Feb 1st, then £3.50 until May (as a sweetener for taking on an 18 month contract that I can break anyway at next year's inevitable price increases), then £8.50/month for a year after that. That's how it's meant to work, anyway. But if I can find a way to eliminate the February price increase too, that would be useful! :)

Ah well some of us are greedy and have way too many things going on in the house, like 4 HD boxes and a TiVo, plus the highest TV package 50MB BB and the evening and weekend calls, so all in all I think my price is a good price, contract up next months so I'll call and haggle again as usual ha ha. .. Thanks for replying :)
#31
scott_campbell9
Just called to cancel as we are within our rights due to change in price plan, our contract is due to end in march, they have offered to drop the price increase and give us free movies and sports until then.

Nice offer if you watch them both, I could do with those too lol ..
#32
I just have basic phone end 50mb BB. About 9 months into 18onth contract. Do I call and tell them I want to cancel due to the price increase. I am paying something like £33 a month.
#33
NEtech
I just have basic phone end 50mb BB. About 9 months into 18onth contract. Do I call and tell them I want to cancel due to the price increase. I am paying something like £33 a month.

Yes my brother on same package az you got 3£ a month off for 6 months and double broadband speed. Just say thats the minimum u will take
#34
i rang them and cancelled my contract, would accept the offers.

Retentions rang me a few days later and offered me a free of charge tivo box, keep my v + box, my normal package and boosted my broadband, all for £25 less a month, we have top package for everything.

Worth cancelling and seeing what you can get out of them.
#35
Should I be concerned that I've not received my letter from them yet?
#36
B1zarr0Prim3
Should I be concerned that I've not received my letter from them yet?

Give them a call and talk about it. There's still time to get a letter though.
#37
B1zarr0Prim3
Should I be concerned that I've not received my letter from them yet?

ring them and say you know theres an increase in feb so you would like to cancel. they will then offer you a better deal
#38
B1zarr0Prim3
Should I be concerned that I've not received my letter from them yet?

Do you mean a letter stating that there will be an increase? Not sure if I have received one either, if I did I may have binned it thinking I had no choice because I am less than halfway through a contract.

Can I ask others on here, sorry for being a bit thick, does this cover everyone in the UK? Even if I don't get a letter stating that they are going to increase my payments for their services?

By the way, thanks Tom for the reply to my post.
#39
NEtech
B1zarr0Prim3
Should I be concerned that I've not received my letter from them yet?

Do you mean a letter stating that there will be an increase? Not sure if I have received one either, if I did I may have binned it thinking I had no choice because I am less than halfway through a contract.

Can I ask others on here, sorry for being a bit thick, does this cover everyone in the UK? Even if I don't get a letter stating that they are going to increase my payments for their services?

By the way, thanks Tom for the reply to my post.

I think there's a legislation stating these companies need to give you the chance to opt-out of the contract on price increases. It effects everyone in this country.
#40
I pay £19.50 a month for "Broadband only" nothing else and i have a netflix subscription which i took out myself which i pay £5.99 a month and i watch on my laptop or chromecast it to the big tv total is £25.49 which i thinks ok but i think should be cheaper as i dont have line rental to BT its coming through cable! Years back it was about £7,99 a month through virgin cable for broadband cos no BT to pay but they think we have all forgot and add extra cost on just cos they can! It shouldnt be much more than a tenner without phone line for cable if u ask me but theyre still better than confusing BT who send u all separate crazy complex bills i would never go back to BT!

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