I ended my Virgin Media back in June and got confirmation in July about it being cancelled. The reason I cancelled was because I hadn't lived in the property for a year (my ex was meant to complete a form to get it in his name. He didn't.) and now the property is uninhabited bar the landlady coming in every so often to pick up any mail from Virgin to send my way.
I had to get the packaging re-sent out but it apparently still hasn't arrived and I've E-mailed and replied to a text requesting it to be re-sent again, but haven't had a reply.
The landlady's son (who paid the bills to me in my ex's stead as he stayed in the flat while his house got renovated.) is going to check, but I was given a 7 day warning of getting charged.
I'm just stressing out and need reassurance that it's not just a lazy postman who can't be arsed walking up a couple flights of stairs who's causing me to possibly pay £150.
Can someone send me details of what the packaging looks like even? Just something that I can use as a guide to let the guy know in case it's been overlooked.