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Vodafone Contract - Need advice

£0.00 @ Vodafone
I took out a contract with Vodafone around 18 months ago.. from day 1 I have experienced problems. I have around 5 months remaining. So around 2 weeks ago.. I received several emails to say my addr… Read More
Nino786 Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
I took out a contract with Vodafone around 18 months ago.. from day 1 I have experienced problems. I have around 5 months remaining.

So around 2 weeks ago.. I received several emails to say my address had been changed.. so I queried this with customer service.. so I call and the first guy I speak to says one of customer relations manager has changed this. I don't know why.. and hangs up.. so I call back and get passed around.. till I get to someone in retentions.. who says this will be investigated and we will get back to you within 48 hours.. so I wait the 48 hours.. then I ring back on Saturday..and this time I'm told it was a system error and I should just ignore it. I refuse to just let it go.. so I ask to speak to a manager.. who offers me £65 towards my bill and also says it's a system error.. but I refuse and ask for an explanation as to why my details were changed without my consent.. so ask for it to be escalated by a senior member of staff. Told I would get a call back.. it's been a week.

Starting to get very **** off with Vodafone.. poor service.. poor customer service. I just want to leave without the early termination fees. Also experiencing text messages coming delayed.. ongoing problem for around 3 weeks..

If someone can kindly provide some advice..
Other Links From Vodafone:
Nino786 Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
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(12) Jump to unreadPost an answer
Responses/page:
#1
raise an email complaint and then wait 8 weeks and raise to obudsman if not satisfied
#2
justanothercid
raise an email complaint and then wait 8 weeks and raise to obudsman if not satisfied


They have failed to contact me twice via phone..
#3
email to the ceo always fixes these issues. they assign an senior person to resolve them. Has always worked for me with vf and other telcos
#4
ukwestspeed
email to the ceo always fixes these issues. they assign an senior person to resolve them. Has always worked for me with vf and other telcos


Any idea how I can get the details??
#5
i had a address linked to my credit rating through vodafone, no idea where it was! i just cant bear to contact them to sort as they are a disaster haha
#6
jackvdbuk
i had a address linked to my credit rating through vodafone, no idea where it was! i just cant bear to contact them to sort as they are a disaster haha


They really are..
#7
Vodafone are absolutely useless. They must have a special criteria for their customer service employees to have an IQ sub 20...
#8
Start a formal written complaint trail. Sounds like someone may have hacked into your account and changed your address.
#9
out of interest was the address a known one? you didn't mention this.
#10
Nino786
ukwestspeed
email to the ceo always fixes these issues. they assign an senior person to resolve them. Has always worked for me with vf and other telcos
Any idea how I can get the details??
Take a look here, great site. http://www.ceoemail.com/s.php?id=ceo-9635&k=5895c5d8&c=Vodafone%20UK%20Chief%20Executive
#11
misterleoni
out of interest was the address a known one? you didn't mention this.


no I have no idea of the address
#12
Theres a reason why theyve been rated to have the worst customer service from any network provider

Edited By: skyarsenal on Feb 04, 2017 12:57

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