Recently purchased a deal from mobiles.co.uk for a new contract and a free phone, contacted Vodafone via their awful livechat and asked them to cancel the current contract, they asked why, I explained and they said they would transfer it over, they tried and it all went tits up and turned into a bit of a night mare.
I then called them up and after speaking to someone who had no idea, got passed to a very polite man, who understood what had happened and he said that his colleague had accidentally upgraded me, from the new contract to the old number but on a 6GB plan (from a 24 GB new contract). He said that he will get the request reverted and then the old conract cancelled.
Today the new contract has been cancelled, contacted them and they said it has been cancelled and no termination fee has been there.
Please help me, what do I do now? I have sold the new handset already and do not want it to be blocked by mobiles.co.uk, anyone experience anything similar? Surely there is communication between mobiles.co.uk(carphone warehouse) and Vodafone so they get commission etc?
Any help or advice is welcome, have literally wasted about 6 hours on this and caused some serious hair to fall out or turn gray :)