I'll try to put things as concise as possible. So my contract was coming to an end and I wanted to cancel to get some good Simo offer.
I called vodafone retention team, the offered me unl minutes/unl texts/4gb data. I thought it was a good deal so I decided to take it.
I also got unlimited data for 2 months. Today I received the text that my unlimited data is about to finish and I will be back to my 2gb allowance. I was like that's not right...
So I logged in to my Vodafone account and under my plan is have unlimited mins/unlimited texts/2gb data for 16.20 (so 5.40 more for 2gb less data). I spoke to them on chat trying to solve the issue, but chat got disconnected while I was about to get a reply. As I didn't have much time to go through all chat crap verification again, I thought I'd give them a call later.
And few minutes after I got email- thanks for your order of 2gb extra data for 10 quid a month.
So it looks like I'm getting a bargain at only 26.20 for a Simo!!!! Unbelievable and only 15.40 more expensive than the bundle I was offered by phone advisor.
At this point I am totally furious, would give them a call now but stuck at work and can't do it. Thought I would ask for advice before I call them- how to approach the situation? By no means I am happy to pay 26.20 for 4gb or 16.20 for 2gb, that is NOT what I agreed to. But I have not recorded my initial conversation with the retention team, nor i got any emails confirming this, so what if they don't agree to my initial deal?
Either way, as soon as it's possible I'm leaving vodafone and never ever ever again I will consider taking them up. Such a massive hassle to deal with them.
Anyway guys, any advices on how to approach this?