vodafone is trying to screw me over... what can I do? - HotUKDeals
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vodafone is trying to screw me over... what can I do?

£0.00 @ Vodafone
Hi I'll try to put things as concise as possible. So my contract was coming to an end and I wanted to cancel to get some good Simo offer. I called vodafone retention team, the offered me unl min… Read More
Elbandito Avatar
11m, 1w agoPosted 11 months, 1 week ago
Hi

I'll try to put things as concise as possible. So my contract was coming to an end and I wanted to cancel to get some good Simo offer.

I called vodafone retention team, the offered me unl minutes/unl texts/4gb data. I thought it was a good deal so I decided to take it.

I also got unlimited data for 2 months. Today I received the text that my unlimited data is about to finish and I will be back to my 2gb allowance. I was like that's not right...

So I logged in to my Vodafone account and under my plan is have unlimited mins/unlimited texts/2gb data for 16.20 (so 5.40 more for 2gb less data). I spoke to them on chat trying to solve the issue, but chat got disconnected while I was about to get a reply. As I didn't have much time to go through all chat crap verification again, I thought I'd give them a call later.

And few minutes after I got email- thanks for your order of 2gb extra data for 10 quid a month.

So it looks like I'm getting a bargain at only 26.20 for a Simo!!!! Unbelievable and only 15.40 more expensive than the bundle I was offered by phone advisor.

At this point I am totally furious, would give them a call now but stuck at work and can't do it. Thought I would ask for advice before I call them- how to approach the situation? By no means I am happy to pay 26.20 for 4gb or 16.20 for 2gb, that is NOT what I agreed to. But I have not recorded my initial conversation with the retention team, nor i got any emails confirming this, so what if they don't agree to my initial deal?

Either way, as soon as it's possible I'm leaving vodafone and never ever ever again I will consider taking them up. Such a massive hassle to deal with them.

Anyway guys, any advices on how to approach this?
Tia
Cheers
Mat
Other Links From Vodafone:
Elbandito Avatar
11m, 1w agoPosted 11 months, 1 week ago
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Best Answer
if one is outside of the cool off period to cancel, ask them for evidence of agreeing to whatever you are getting. even if it was verbal surely they need to have the recording...
for more info
http://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youve-been-misled-by-your-mobile-provider

Edited By: Alllfff on Aug 08, 2016 19:15: additional link

All Responses

(21) Jump to unreadPost an answer
Responses/page:
#1
Leave
banned#2
Nobody can tell you what they're going to do, you'll have to find that out for yourself.
#3
WonkyDoctor
Nobody can tell you what they're going to do, you'll have to find that out for yourself.

They question is not what they are going to do, rather how I shall approach this? Of course I'll try to push my deal which I got initially but if they don't want to do this, can I cancel? Or do I need to pay crazy 26quid a month for a simo? That's just ridiculous
#4
If it's a 12 month contract increase you have 14 days to cancel I believe. Cancel the increase now and find a decent phone company. Then port your number, it's easily done.
Just make sure they don't close your account before you port your number or you will lose your it, it's the type of screw up these muopets are likely to make.
#5
Leave
#6
liamf12
If it's a 12 month contract increase you have 14 days to cancel I believe. Cancel the increase now and find a decent phone company. Then port your number, it's easily done.
Just make sure they don't close your account before you port your number or you will lose your it, it's the type of screw up these muopets are likely to make.

This is running from end June so past that period. For first 2 months I had unlimited data so I never noticed it unfortunately.
#7
Vodafone are renowned for their terrible customer service.

Just my opinion but the best I've found is Virgin and I've been with most providers.

Edited By: joshp on Aug 08, 2016 15:04
#8
Why do you want to know how to approach this, when you say you're going to leave as soon as possible? Just leave when the contract ends.
#9
see if you can get your initial deal. If not, leave. You have 14 days and get it in writing. Even if you have to send a recorded/special delivery letter saying you want to leave. good luck in sorting this mess up
#10
If it was done by phone ask them for the recording, all companies keep a recording of all calls these days. Make an official complaint and tell them to listen to the call. It may be a genuine mistake if it was a call handler with broken English, either way if it's not what you agreed between you it's not binding, but it's up to you to prove their mistake.
#11
So much hassle. One Chat and no phone call
Life must be a drain fella.
#12
I had a similar problem when trying to renew my contract earlier this year. You have the right to cancel under the " 14 day cooling off period " just phone them and get your PAC number and leave. That will no doubt trigger a final bill, mine did, and then they wanted money not due, just be sure to cancel any DD's IMMEDIATELY AFTER you have paid what you believe is the correct last amount owing. You will probably get an email saying you owe money, just email them back the details and they should go away after that.
#13
i would get in contact with them again, state that you have been lied to and that you want a recording of the initial renewal conversation. If it doesn't get resolved, complain on all of their social media sites, Facebook, twitter etc, they always seem to take you more seriously when you do that
#14
st8mike
I had a similar problem when trying to renew my contract earlier this year. You have the right to cancel under the " 14 day cooling off period " just phone them and get your PAC number and leave. That will no doubt trigger a final bill, mine did, and then they wanted money not due, just be sure to cancel any DD's IMMEDIATELY AFTER you have paid what you believe is the correct last amount owing. You will probably get an email saying you owe money, just email them back the details and they should go away after that.

He already said he received the e-mail saying the unlimited data is finished (it was a two month deal), so that 14 days is long past.
#15
Cancel and leave because it's a dead cert they will cock it up and you'll be out of pocket. Been there done it. Will never use them again. ;)
#16
All sales calls should be recorded, call them and explain the situation then ask for a manager to listen to the initial call to verify what was offered to you.
#17
last time i used voda was about 7 years ago. my contract had finished and got a deal frrom retention for half price line rental. 12 month contract, at three times i asked the rep to confirm that the discount will run for the entire contract. rep said ofcourse. it turned out that it was in fact half price for 3 months. looks like the con merchants still playing the same trick
#18
if one is outside of the cool off period to cancel, ask them for evidence of agreeing to whatever you are getting. even if it was verbal surely they need to have the recording...
for more info
http://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youve-been-misled-by-your-mobile-provider

Edited By: Alllfff on Aug 08, 2016 19:15: additional link
#19
Alllfff
if one is outside of the cool off period to cancel, ask them for evidence of agreeing to whatever you are getting. even if it was verbal surely they need to have the recording...
for more infohttp://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youve-been-misled-by-your-mobile-provider


Thanks very much for the link that has been really helpful, Im on chat with them just now but if it doesn't work, Im calling to speak to manager tomorrow. On a side note, I logged in to my account and now my bill is 36.20 for 4gb data.... its just getting more ridiculous.
#20
Say adios and move on.
#21
Vodafone are completely useless at responding to customer complaints. Notoriously so - largest number of mobile phone complaints to ofcom.
having filed a complaint earlier this year, i can attest to the absolutely calamitous incompetency of their customer service team. I think they revel in it.

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