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What would you do?

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Almost need a vote widget rather than a desc! Long story short, found a gardener/landscaper on checkatrade for a sleeper bed and decking. Came over, quoted, I accepted but was asking him various … Read More
aj84 Avatar
8m, 1w agoPosted 8 months, 1 week ago
Almost need a vote widget rather than a desc! Long story short, found a gardener/landscaper on checkatrade for a sleeper bed and decking. Came over, quoted, I accepted but was asking him various questions that any non gardener would such as height of bed, how much top soil do I need to buy etc.

Last week he called to ask if they can do the work this week instead of next... I agreed and since then after confirming, he has gone radio silent. Emailed Monday to ask him about whether he would pick up top soil or should I plus plants as he initially suggested he could pick up... No reply. Called Wednesday, no reply just rang. Yesterday dropped him. A text but... Nothing back. Date of install is tomorrow and yet no contact from him regarding tomorrow, nothing on my queries, basically he has gone awol.

So what would you do?
1.Cancel day off from work and go into work.?
2.As above with a text and email explaining due to no communication or confirmation, don't bother showing up?
3.One more text and/or email asking if tomorrow is on
4. Assume he is coming and wait until allocated time plus 30 min if no contact

Rain is coming in which was another question asked..

Reviews on checkatrade are all high, quote was 1200 so no cheap... Or maybe it is for him and he can't be bothered?
Also been in local papers few years ago about a young gardener making it fair big locally.

Nothings paid and wouldn't be until work is complete and satisfactory

Cheers
aj84 Avatar
8m, 1w agoPosted 8 months, 1 week ago
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Responses/page:
#1
Gotta love the people that need to ask these questions on a public forum.
#2
we had the same problem with a plasterer last week, came round, quoted, we bought all the materials, and then heard nothing from him for a week before. he didn't show up on the day we had booked him for. In this case, I would drop him a text and say that because of no response, you're cancelling the work with him. I know it's a pain, but there are others out there who actually want the work, and can respond to texts etc.
#3
drop him as he sounds unreliable. go to work tomorrow and look for someone else. if i don't get replies from tradesmen then i don't use them as they are unreliable.
#4
Checkatrade a bunch of cowboys who get their mates to bump them up saying they do a good job (_;)
#5
i would also text him and email him to say that as you have not heard from him and the work is supposed to start tomorrow, you have assumed that he is not going to do the work so you are going to go to work tomorrow and sort out the work another time.

this stops him claiming he turned up tomorrow and you were not there then sends you a bill for wasting his time getting to you.
#6
Thanks pink, certainly the direction I was heading. The normal direction I would have taken is go all out and go into work, save the holiday, and confirm he didn't come during the day (cctv all round) before leaving the necessary reviews on the various sites he is endorsed by. But... With the lack of contact altogether, one would almost think he wouldn't have replied even if I did message him to cancel. Will leave it for another 20 min and do just that I think... Thanks again
#7
maybes he's gone to ground
#8
In typical form, decided to wait till 6 to message him and then went for a shower... They took me to 615 at which he point he rang. Apologised as he has been busy etc. I guess benefit of the doubt and all that, the job is back on and he is popping round in a few to go over it once more
#9
"Popping round" to go over it once more?? Thought he was doingbit tomorrow? Drop him.
#10
Rich069
"Popping round" to go over it once more?? Thought he was doingbit tomorrow? Drop him.


edit- "doing it".
#11
Maybe he's dead.
#12
Spam this thread before someone calls you a millennial special snowflake.
#13
a lot of tradespeople are really bad with excuses. the fact that he hasn't been back at all to your attempts at contact shows that he will not be reliable and if things go wrong it will be difficult to contact him. busy or not, it doesn't take two seconds to let someone know you are busy but that you will get back to them.

ignoring someone completely for days is not acceptable.
#14
aj84
In typical form, decided to wait till 6 to message him and then went for a shower... They took me to 615 at which he point he rang. Apologised as he has been busy etc. I guess benefit of the doubt and all that, the job is back on and he is popping round in a few to go over it once more

Too busy to answer the phone to a customer who hasn't paid him any money yet? Just tell him to do one.
banned#15
deeky
aj84
In typical form, decided to wait till 6 to message him and then went for a shower... They took me to 615 at which he point he rang. Apologised as he has been busy etc. I guess benefit of the doubt and all that, the job is back on and he is popping round in a few to go over it once more
Too busy to answer the phone to a customer who hasn't paid him any money yet? Just tell him to do one.

Agree, if you are having this sort of problem before he has even opened a packet of soil, I would steer clear.
#16
i always judge people who provide services on how reasonably quick they respond to your enquiries about their services. anyone that takes ages to do so demonstrates that they don't value your custom and do not care that you are waiting, wondering when they are ever going to come back to you.

if they are like that, even before they have your instruction, then it can only go downhill from there as they will be worse when they've got you within their clutch.
banned#17
mutley1
i always judge people who provide services on how reasonably quick they respond to your enquiries about their services. anyone that takes ages to do so demonstrates that they don't value your custom and do not care that you are waiting, wondering when they are ever going to come back to you.
if they are like that, even before they have your instruction, then it can only go downhill from there as they will be worse when they've got you within their clutch.

Listen to this man OP and this time next year you'll be a.... http://a5.mzstatic.com/us/r30/Purple18/v4/42/de/bb/42debbe3-e04b-eb41-298b-7554ea87261c/icon175x175.jpeg

Edited By: MrScotchBonnet on Aug 18, 2016 19:47
#18
MrScotchBonnet
mutley1
i always judge people who provide services on how reasonably quick they respond to your enquiries about their services. anyone that takes ages to do so demonstrates that they don't value your custom and do not care that you are waiting, wondering when they are ever going to come back to you.
if they are like that, even before they have your instruction, then it can only go downhill from there as they will be worse when they've got you within their clutch.
Listen to this man OP and next time this year you'll be a.... http://a5.mzstatic.com/us/r30/Purple18/v4/42/de/bb/42debbe3-e04b-eb41-298b-7554ea87261c/icon175x175.jpeg

rodney, you plonker X)
#19
To be honest, at this time of year, I'd be wary of anyone that CAN start work immediately, most of the landscapers, joiners for decking etc are fully booked right through to November ish, I'd cancel him by email, go to work and look around for another. Usually, the only way they can start a job immediately at this time of year is if they've either put off another job because of unforeseen circumstances or if they want half of the fee up front and have a few jobs on the go and going from one to another to get a cash boost.

We're all the same, we want things done 'now' but it's worth waiting for a reliable and interested tradesman, it always pays.

ps that's assuming it's all happened that quick ie you just contacting him and him saying he could do it immediately.
#20
i bet he'll want some money up front tomorrow...then your problems will really begin

Darkies Top Tip

find someone else to do it :D
#21
Just an update, so the popping round happened. It was measured up before but he had a chat with his 'chippy' who gave a few more ideas due to the slight odd shape of the garden. He also came along this time and portrayed the ideas.
They seemed fine by then and are eager to start tomorrow morning.
I won't be handing any money over until the work is done... Something he mentioned the first time himself...still, I will confirm this tomorrow before they start.

In term of timing...i originally got. In touch via email back in early June with some pictures and there was roughly 3 to 4 weeks before the date as he's had a lot of jobs since June.

Comments made earlier in regards to getting in touch is absolutely spot on... How long does it take to just say hey.... Im alive, rather than completely ignoring me.

Possibly a mug but I'm willing to give him a chance tomorrow
I'll update by the end of the day on how it goes

Thanks again for the replies
#22
if he is fit can you take some pics and post on here

thanks

pics of him in shorts are better
#23
And what will now be a wrap-up to this thread - M U G is certainly what I seem to have had on my forehead!
So despite coming round yesterday, re-measuring up, discussing the chippy, and a key point I raised...
"Is it going to be ok to do the job given the weather has been reporting as rain for the next few days"
Reply (in front of 3 people) - Weather won't be a problem - Chippy replies also, I can work in the rain

So surprise surprise when no one showed at 8:30/9 (time allocated for arrival) followed by a message to say
"weather isnt looking good to make a start today"

I have replied back saying it is in both our interests to cancel the job - I did raise weather yesterday and both of you said it was fine. I no longer have time to chase / take time off and today is now a wasted day off as it is.

He is now on my Rogue Traders board :-)

Thanks again for your responses - I guess in hindsight, I should have nipped it in the bud yesterday when I raised this but with times being hard and all that, I do like giving people a chance to redeem.

it's either back to looking or giving up for this year now
#24
aj84
And what will now be a wrap-up to this thread - M U G is certainly what I seem to have had on my forehead!
So despite coming round yesterday, re-measuring up, discussing the chippy, and a key point I raised...
"Is it going to be ok to do the job given the weather has been reporting as rain for the next few days"
Reply (in front of 3 people) - Weather won't be a problem - Chippy replies also, I can work in the rain
So surprise surprise when no one showed at 8:30/9 (time allocated for arrival) followed by a message to say
"weather isnt looking good to make a start today"
I have replied back saying it is in both our interests to cancel the job - I did raise weather yesterday and both of you said it was fine. I no longer have time to chase / take time off and today is now a wasted day off as it is.
He is now on my Rogue Traders board :-)
Thanks again for your responses - I guess in hindsight, I should have nipped it in the bud yesterday when I raised this but with times being hard and all that, I do like giving people a chance to redeem.
it's either back to looking or giving up for this year now

It took you long enough to realise but you got there in the end.

Personally I will not tolerate any kind of behaviour that leaves me feeling the slightest bit 'WTF'. Your man would have been history the 2nd time he didn't answer his phone, or reply to my email/text. It's inconsiderate at best.

Take comfort in that at least you didn't give him any money upfront and put it down to experience.

Good luck in finding a replacement.

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