Hi all, could someone kindly explain when a upgrade from a mobile network provider officially starts?
My scenario is I've pre ordered a new phone as part of an upgrade with a new tariff from EE
I pre ordered online about 10 days ago and my current usage is still showing my existing tariff
My reason for asking is that I know all mobile networks have a 14 day cooling off period for contracts if purchased online or via a sales team by phone. (Basically you have a cooling off period if you DID NOT purchase in store)
Question is, did my cooling off period begin from when I made my pre order online 10 days ago or will it begin when I receive the phone and new sim?
Thanks in advance for the help