Over in the US best buy have a 2yr guarantee for something like 40 bucks and if you have trouble with your 360,they give you a new one no questions asked.
Ms in uk do 2 yr warranty but all thats getting you is repair/refurbished unit you won`t get a new one back unless you`re on your nth 360(and it has happened).
So maybe we could gather info here on whos doing straight swap outs for new (not going back to ms).I don`t imagine there`s anyone in uk:whistling: .
I noted on another forum that a lot of places will refer you to ms for repair/etc within first year but people have had success by quoting the sales of goods act which says
`your contract is with the shop that supplied it to you not the manufacturer as UK law states.`