Why is there Play.com/Rakuten site and Rakuten.co.uk site? - HotUKDeals
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Why is there Play.com/Rakuten site and Rakuten.co.uk site?

MacPhisto Avatar
2y, 3w agoPosted 2 years, 3 weeks ago
I was looking to buy the Planet of the Apes boxset deal posted on here for £15. When you click on the link it takes you to the play.com/fox store (which has the Rakuten logo with play.com underneath). But this site won't accept the XMAS5 Rakuten promo code and when I sign in it has all my previous play.com purchase history going back to 2000 but no SuperPoints.

However, if I go to Rakuten.co.uk and sign in (same login as old Play.com account) obviously I can use the XMAS5 code and I have all the SuperPoints I've earned (including 500 that have to be used by 31st December) but I only have recent purchases since the whole play.com debacle. But then when I search for the Planet of the Apes boxset there is no Fox store on Rakuten.co.uk and the next cheapest is £20.

So I guess my question is why is there 2 sites for Rakuten. I thought they replaced what used to be Play.com?
Other Links From Play.Com:
MacPhisto Avatar
2y, 3w agoPosted 2 years, 3 weeks ago

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(2) Jump to unreadPost an answer
Just been on the play.com live chat and according to Mel B, lol, they are 2 different companies. Play.com is owned by Rakuten which is why their logo is on play.com but accounts are seperate so you can't use points/codes from one site on the other. You live and learn as they say :)
It may be they define themselves as different companys which may limit them in regard to data protection and the type of product they can sell

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