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Why are Virgin Media so incompetent? Or just my case?

£0.00 @ Virgin Media
Hi All Im umbelivably frustrated with VM and I dont know what to do next, I havent even started a contract with them yet! I contacted VM two weeks ago to take out their 100mb bb deal, at same ti… Read More
bbfb123 Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
Hi All

Im umbelivably frustrated with VM and I dont know what to do next, I havent even started a contract with them yet!

I contacted VM two weeks ago to take out their 100mb bb deal, at same time I rang sky and gave 14 days notice. VM then sent me a naff, vague text message saying something wrong with the order can I ring them. After being on hold for an hour finally got through to someone only to be told they didnt know what it was about, only that the installation was delayed and someone would ring me back within 5 days. 5 days passed and nobody rang me, but I got a text saying the installation was going through on 03/03/17. The 3rd comes and VM engineer turns up to fix problem in the street, i asked him and he said nothing wrong with cable in my street, and that install should still go ahead on that day.

The day passed and nobody came to install, so I rang VM back and they said we will arrange another install date. I then get an email saying its happening at the end of the month...what ******* use is that to me when my sky BB is going off I said. I rang VM again and they told me theres an install date available this week, however that woman then put the phone down on me without warning. I rang VM straight back and they told me that woman was lying, theres no date this week.

Get to today and I ring them again and ask for an ealier date and some sort of compensation as im royally pee'd off now. They offer me 3 days earlier install and £1 discount...A WHOLE POUND A MONTH. I said to VM they are insulting me, and its not good enough. Another call back and funnily enough they found an install date on the 15th now, but they cannot offer any further compensation as I am recieiving the first month free (offered when install delayed), and free installation (this was offered first time I rang to take out VM).

So now im waiting for a call from the complaints team as im still royally pee'd off, the worst part is the offer to reduce the monhly bill by £1, that was just insulting. Is it actually likely im going to recieve a call from VM complaints team or wont they bother and just hope I dont say anything and the 15h day comes? Ive said if they dont ring back by friday im cancelling, there an absolute set of muppets.
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bbfb123 Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
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(19) Jump to unreadPost an answer
Responses/page:
#1
Where about do you live
#2
bigack
Where about do you live

Why?
#3
As I work for virgin see if I can help
#4
As if you are in my area I can bring forward install date
#5
bigack
As if you are in my area I can bring forward install date

How can you do that? Which area are you in?
#6
Bradford / halifax I can do what I want with jobs do as many as I please

Edited By: bigack on Mar 06, 2017 18:49
#7
So if any my area I will help pal as these clowns on phone give virgin a bad name
#8
No it isn't at all likely. I was told i had to complain in writing. I never did this as i worked my way up to a senior manager and got my whole bill half price for 12 months. VM are a terrible company to deal with. Refuse to get off the phone until you have a top dog. Also - NONE of there calls are recorded so never ask for that as they will always go against you.
#9
yep i wunt bother we virgin total rip off
#10
because all they want to do is hoover up money from as many people as possible
#11
our internet was terrible and I called customer device, managed to arrange a re cabling of the house and an installation of a new router since ours was 6 years old. after bouncing around a couple people I was told that they managed to waive the 70 pound cost of a re cabling, installation guy came, didn't know what he was here for, he just plugged router in and left, wasn't here long enough to drink his tea. new router and old cabling still don't make a great connection.
#12
I can only recommend using the resolver complaints tool from mse to complain, it was the only way to even get a response from VM after over 6 months of incorrect billing and incompetent staff cancelling my contract completely and starting a new one without my permission.
#13
If you are not yet connected, wouldn't it be better with the terrible service you have had to cancel and stay away? I for one would not want to be with a company that is more happy to stick a middle finger up then to actually help.
#14
bigack
Bradford / halifax I can do what I want with jobs do as many as I please
Why would i have a cable roll tucked up in my hedge? It looks like it comes up from the triangular socket in the ground. I have VM and they tapped into next door also for my signal. Isnt this wrong?
#15
bigweapon07
bigack
Bradford / halifax I can do what I want with jobs do as many as I please
Why would i have a cable roll tucked up in my hedge? It looks like it comes up from the triangular socket in the ground. I have VM and they tapped into next door also for my signal. Isnt this wrong?
Is it in any green ducting or just loose cable
#16
bigack
bigweapon07
bigack
Bradford / halifax I can do what I want with jobs do as many as I please
Why would i have a cable roll tucked up in my hedge? It looks like it comes up from the triangular socket in the ground. I have VM and they tapped into next door also for my signal. Isnt this wrong?
Is it in any green ducting or just loose cable
Just loose cable coming up from the green ducting. Wedged between my wall and neighbours hedge we share. Its coiled and taped. Been there 7 months since i moved in.
#17
bigweapon07
bigack
bigweapon07
bigack
Bradford / halifax I can do what I want with jobs do as many as I please
Why would i have a cable roll tucked up in my hedge? It looks like it comes up from the triangular socket in the ground. I have VM and they tapped into next door also for my signal. Isnt this wrong?
Is it in any green ducting or just loose cable
Just loose cable coming up from the green ducting. Wedged between my wall and neighbours hedge we share. Its coiled and taped. Been there 7 months since i moved in.
Sounds like it's a new cable ready for your house needs connecting up ring vm up tell them you are connected to next door they will send a team out to connect new cable. Depends where in Yorkshire you are could be me sorting


Edited By: bigack on Mar 06, 2017 22:50
#18
bigack
bigweapon07
bigack
bigweapon07
bigack
Bradford / halifax I can do what I want with jobs do as many as I please
Why would i have a cable roll tucked up in my hedge? It looks like it comes up from the triangular socket in the ground. I have VM and they tapped into next door also for my signal. Isnt this wrong?
Is it in any green ducting or just loose cable
Just loose cable coming up from the green ducting. Wedged between my wall and neighbours hedge we share. Its coiled and taped. Been there 7 months since i moved in.
Sounds like it's a new cable ready for your house needs connecting up ring vm up tell them you are connected to next door they will send a team out to connect new cable. Depends where in Yorkshire you are could be me sorting
Thanks for info. Its wakefield. Ill give them a ring. Still waiting for contract after 8 months
#19
Wakefield so it Huddersfield covering it then they good set if lads

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